First time use floom service flower delivery. Actually I want to give 4 star, but I feel they need to improve their services first to deserve 4 star. I’m glad the flower floom send to my love one, in good condition. It’s scared when see other’s reviewed with bad condition flower and late delivery,etc. that day, I almost felt floom is a big scam. Floom did not delivery the flower per note instruction time, which I can understand due to many delivery that floom had to do that day. I feel floom should be honest about their capabilities about making happend if not just not allow the customer select the time. So far, I able to communicate with the customer service promptly with couple minutes of response. Yeah, would like to give floom 4 stars but floom need alot of work to improve their own image in customer services. Good luck for floom I hope they are able to re-evaluate their service. And I will try floom again in future (maybe).