Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a delivery message when the order was not delivered yet. Recipient started to ask neighbours and concierge, but no one has seen our flowers. Contacted support, was told that the order was indeed delivered. Then 5 hours later , the driver arrived to the apartment. So the recipient recieved the flowers in the end, but the surprise was ruined by an erroneous delivery message.”

Helpful Report

(Harley's Flowers) - Posted 2 years ago

“The flowers were great, but the Floom platform was not. Impossible to speak to a human, website was buggy and crashed, and delivery updates were wrong. I’d recommend an independent florist.”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“The website and purchase experience were both great. However, the flowers began dying almost immediately even though we prepped the flowers for a vase according to instructions. This usually allows for a week or more of healthy flowers, but not this time.”

Helpful Report

(Sol Ambiance) - Posted 2 years ago

“Flowers were great. Poor communication. Flowers were delivered on Monday night, but confirmation was received the following evening. Also, hidden taxes and fees at the end of checkout were not appreciated.”

Helpful Report

(Noble Garden) - Posted 2 years ago

“Easy to use, but their tracking system doesn't update live so I thought my flowers hadn't been delivered until the next day when I got a delivery email confirmation in the morning!! When I checked with the receiver, thankfully it had been delivered the day and in the time frame I had asked for originally, but seriously Floom, please have your tracking page reflect either live tracking or update correctly!! Not cool at all. Customer service was unavailable through chat or phone - maybe because it was Valentine's Day so they were busy but for me, overall it was not a very good experience.”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Hi Sean, Thank you for your feedback about Floom! We really appreciate customers like you taking the time to share your experience. We strive to make the online flower buying experience as seamless and enjoyable as possible but did experience some delays in updating due to the large amount of orders and queries received over the Valentines Day holiday. This is not typical, but ultimately we're happy to hear the flowers were received in time. If there is anything else that we can do to make sure you have the best possible experience with Floom, please don't hesitate to reach out! Thanks again for your amazing feedback! Best, [Your Name]

Posted 2 years ago

“Nice flowers, on time delivery, slightly misleading as I thought the Vase was included with the flowers.”

Helpful Report

(Lady Flora) - Posted 2 years ago

Hi Tom, Thank you so much for taking the time to leave your feedback about Floom! We are so grateful for your honest and detailed review and will do better in the future to communicate what exactly is included in the arrangement. Generally you can look at the product description to see this detail. Best wishes, The Floom Team

Posted 2 years ago

“Website was down”

Helpful Report

(Delta Of Venus) - Posted 2 years ago

Hello Nuno Miguel, I'm so sorry you weren't able to use the site for short time this past week. We experienced a high volume of traffic that was unfortunately the cause of the site outage. Thank you for your understanding.

Posted 2 years ago

“My wife loved the flowers, However, I paid for more roses and there were only 6”

Helpful Report

Posted 2 years ago

Hello Marc, I'm so sorry we weren't able to deliver your order in full. Please send any images you have of the delivered bouquet to our dedicated customer support team at: support@floom.com and we'll get back to you with a resolution within 24 hours, thank you!

Posted 2 years ago

“The flowers were a day late.”

Helpful Report

(At Florist Ltd) - Posted 2 years ago

Hello Ozzie, I'm so sorry your order was delivered a day late. I will inform the florist of your feedback and I've submitted a refund of your delivery fee charge due to the wait. Thank you for letting us know.

Posted 2 years ago

“Chrysanthemum was missing in the bouquet ( Maria Josie) .”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Hello J, I'm so sorry for the missing stems in your delivered bouquet. In order for our team to investigate further please send any images you have of the delivered order to: support@floom.com, thank you!

Posted 2 years ago

“Flowers excellent. But they missed their promised delivery date which was my daughter’s birthday so not impressed….!!”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello Michael, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“Delivered on the wrong day, otherwise the flowers were nice, says the recipient”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

“timely delivery”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Floom offers a variety of options in flowers and its price range, which I'd recommend to anyone. However, I suffered a minor issue with the delivery where I got an email saying delivery had been completed when it was not and this caused all sorts of confusion between myself and the recipient. The flower arrived a day later eventually, but please look into and fix the delivery notification system.”

Helpful Report

(Flowers Of The Valley) - Posted 2 years ago

“The quality of the bouquet was very good. However, the size was really small for the price. I had even upgraded to the largest size offered.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Service is good and options are nice but seems very overpriced. Would use again though.”

Helpful Report

(Flowers By Blooming Affairs) - Posted 2 years ago

“Very easy to use platform, ordering process was easy and delivery was sent on time. Flowers did not match the image provided in coloring or size. Of course, don't expect it to be exactly the same but I paid for a "larger" size which doesn't seem to have taken place and the flowers were meant to be largely blush pink roses and instead were bright red roses and carnations.”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“Beautiful flowers but no vase. Lack of detail and customer service was poor. Did not respond to my enquiry about the vase. Had I known a vase was not included. I would have selected a different arrangement”

Helpful Report

(Floral Hall) - Posted 2 years ago

“Hit and miss depending on florist Last order was very late and florist didn’t even provide an update until I chased”

Helpful Report

(Flowers & Plants Co) - Posted 2 years ago

“We’ve ordered from you before and have been very satisfied. This time, although the wreath was beautiful, the delivery person left it in the lobby of our block of flats rather than bring it up to our flat (2nd floor - we had buzzed him in so he knew we were home). In comparison, this was the only time our Floom order hadn’t been brought up to our door.”

Helpful Report

(Rose & Mary) - Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews