Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,647 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,647 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1559

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, unfortunately two of the hydrangeas had to be removed from the bouquet on the third day. I believe the bouquet was not very fresh!”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“It will be nice if the flowers are delivered on the day we book.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“Ordered flowers; turned out the exact order couldn't be satisfied, but I received emails ensuring me the flowers would still arrive on time, with substitutions. No flowers arrived. The florist was not aware of the the automated(?) promises made by Floom. Customer service was very nice and helpful.”

Helpful Report

(Clare Oliver) - Posted 1 year ago

“Was ok not great with instructions on delivery”

Helpful Report

(The Flower Fairy) - Posted 1 year ago

“I selected delivery for sep 11 And they weren’t delivered until sep 12 If you don’t delivery on Sundays please don’t let me select that option I would have picked Saturday instead so they were early and not late .”

Helpful Report

(French Florist FC - Westlake Village) - Posted 1 year ago

“Plant is great really happy with it - but it was delivered to wrong address which was a nuisance given it was a large plant!”

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(The Rose Corner) - Posted 1 year ago

“Flowers were beautiful but not delivered as pictured.”

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(Sun Florist) - Posted 1 year ago

“There was ease with ordering through their site but their partner florists sent quite a tragic bouquet - it didn’t match the order I made or the price point. In contacting Floom customer service I got a response (quite rapidly) with an apology and rectification of the costs spent. Whilst I’m saddened that the flowers I ordered are not remotely what arrived to the recipient, I’m softened by the manner in which this was resolved, in the end by Floom.”

Helpful Report

Posted 1 year ago

“My friend had no idea who the flowers were from because they forgot to include my name! I didn’t add my name in the body of the text because I didn’t want it to appear twice (the to and by lines were already included prefilled outside the textbox…). The flowers are beautiful though”

Helpful Report

(Flower You) - Posted 1 year ago

“Delivery was fine, but they forgot to give them the letter so she didn’t know it had come from me.”

Helpful Report

(Rainbow Florist Designers) - Posted 1 year ago

“The order arrived on time and the recipient loved it. I would've liked if I'd received an expected arrival time or been able to track the driver”

Helpful Report

(PM Flowers) - Posted 1 year ago

“The delivery came a day later then promised”

Helpful Report

(Flower Folk) - Posted 1 year ago

“1. Didn’t write postcard by hand 2. Delivery made later than was asked to”

Helpful Report

(Phillo) - Posted 1 year ago

“The ordering proceas was very good but the flowers were not even close to what was showing in the picture on the website..”

Helpful Report

(Anastasia Flowers) - Posted 1 year ago

Hi there., thanks for taking the time to leave us a review, we are so sorry that your arrangement was not as expected and want to help you so our customer support team will reach out to via email to see if we can make this right for you

Posted 1 year ago

“The flowers are incredibly expensive for what i received.”

Helpful Report

(Zita Elze) - Posted 1 year ago

Hi Nabila, thank you for your review. We are sorry to hear you were disappointed with your order and are keen to look into this for you. Please could you send images of the bouquet received to the Customer Services Team at support@floom.com so we can investigate this further with our partner florist for you.

Posted 1 year ago

“The flowers were gorgeous and my partner loved them. Score would have been 5 star. However, the flowers arrived a day late. I paid $19.99 for same day delivery. When I tried to figure out why the flowers were so delayed, I could not reach as Floom representative by phone because it was after hours. And I tried using the website chat box feature and the online system did not allow me to communicate my issue. It said there would be a chat box at the left hand corner of the screen and it wasn’t there. I expected to come home and see that my partner received the flowers. Instead I waited in the evening and nothing arrived till the following day and I did not receive notification of delay or that I would have my money returned for the same day delivery purchased. I see there’s an offer for free delivery if I leave a review by the 15th. Which is appreciated. But it would have been more appreciated if there had been communication about the delay, the same day delivery charge removed and returned, and an acknowledgment of the error made. It was a special surprise missed for the intended day. However, my partner does like the flowers. That’s why I gave 3 stars.”

Helpful Report

(Park Florist Martinez) - Posted 1 year ago

Hello Melvin, I'm so sorry your order was delayed by one day. We understand how important it is for your recipient to receive their order on the date requested. We will go ahead and submit a delivery fee refund for you due to the delay, please allow 5-7 business days for processing. If you have any further questions or concerns please email us at: support@floom.com

Posted 1 year ago

“Great selection but customer service literally never pick up so if you have an issue, good luck 🙃 Also totally not floor’s fault but the flowers were quite overpriced and not great. I paid £85 and it was quite a sad looking bouquet”

Helpful Report

(Polen) - Posted 1 year ago

“The flowers were very nice, but weren’t what I had ordered. Blooms were switch to different colours. The bouquet I ordered was peach with highlights of yellow, but what was sent was a fuchsia pink and white. It was disappointing.”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

“The bouquet we received was nice. Unfortunately, having purchased the flowers a week in advance I wanted to change the delivery day. I emailed your company 3 times throughout the week and called every day. Nobody to answer my multiple calls and no responses which led to some serious inconveniences. You really need to improve your customer service post purchase.”

Helpful Report

(Floral Designer) - Posted 1 year ago

“Quick and easy. Prompt delivery. My only issue was that the flowers which arrived were different than what was ordered. Some similar and some missing.”

Helpful Report

(Wagner Floral Designs) - Posted 1 year ago

Hi Andrew, thank you for your review. We are glad to hear your flowers arrived on time but sorry that some of the stems were substituted or missing in your bouquet. Due to market availability florists occasionally have to substitute some stems in the bouquet to ensure delivery on the desired date, however, we try to ensure this is communicated to our customers beforehand. If you would like us to investigate this further with the florist, I would advise you to send images to the Customer Services Team at support@floom.com

Posted 1 year ago

Floom is rated 4.4 based on 20,647 reviews