Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers looked smaller than expected and expensive for what was delivered”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Easy to use site and flowers were lovely, as hoped but had a lot of trouble entering and applying discount code and then customer service process of getting the promised discount refunded was unnecessarily complicated. Would try again to give them another chance!”

Floom 3 star review on 8th November 2022

Helpful Report

(LEF) - Posted 2 years ago

“I sent it to my sister for her birthday. Since she wasn't at home the flours were left at the reception. But there was no any sms or calls to her from Floom, that there is an attempt to deliver it to her and that it was left at the reception. So she didn't know about it till I asked her next day and she went to the reception to take it. As a result she didn't get the flours at her birthday. This is very poor service from your side.”

Helpful Report

(Essence) - Posted 2 years ago

“Flowers were beautiful but a lot smaller than expected. For the price, there would have been a better bouquet from competitors”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Recipient contacted before delivery - it was supposed to be a surprise”

Helpful Report

(PM Flowers) - Posted 2 years ago

“I love Floom but recently I have have had 2x poor experiences (1) the flowers never showed up when I ordered them for my god daughter - and her mum had to tell me!? (2) the flowers I ordered weren’t available - even though the order was accepted - so the florist made a completely different bouquet to the one I ordered. For the first issue I got a refund and a discount - but this expired before I made my next order. Still want to be a champion but I am disappointed with the recent service”

Helpful Report

(Flowers Unlimited) - Posted 2 years ago

“Beautiful flowers, and reasonably responsive customer service. I paid for delivery by 6pm on a Sunday, and they were not delivered until Monday morning though, without any prior warning and despite my repeated checking, much to my disappointment.”

Helpful Report

(Titanias Garden) - Posted 2 years ago

“Although the arrangement was lovely with English country flowers, the photo I chose the arrangement from, was of tropical flowers! Mrs. Tawil, on her 95th birthday, would have enjoyed the tropical flowers so much more, having lived in the tropics. Supposedly, I was given the sites of florists that would actually have the tropical flowers in stock. Somewhat false advertising to show tropical flowers, and then deliver totally different flowers. (Sunflowers are not really tropical.)”

Helpful Report

(Red Floral Architecture) - Posted 2 years ago

“The flowers were beautiful but not as full as I would have liked. The card message was missing a word that I originally wrote.”

Helpful Report

(A&M Floral Place FC) - Posted 2 years ago

“PROS: Floom has a wide selection of flowers from a variety of florists all over the UK. This makes selecting the right bouquet fairly easy, if not overwhelming. The online ordering experience is good and easy. CONS: The vendor (Olympia Flowers) swapped out the bouquet I ordered (hatbox arrangement) for a cheaper bouquet. Very disappointed. This negatively impacted my experience of your service. Also, the delivery service partner has a decent online interface; however, the communication is spotty. I needed to reschedule the delivery date which I was able to do but I did not receive any confirmation of the rescheduled delivery date, so I was never sure it was actually rescheduled. I emailed several times. No response from Floom. That said, when I looked at my order again, I saw that the delivery date had indeed been changed. Thankfully. But most upsetting of all was that I paid for a more expensive bouquet (Hatbox arrangement) but it got swapped out for a cheaper bouquet (by OLYMPIA FLOWERS). I hope that Floom does some quality checks on the vendors. I was greatly disappointed by this.”

Helpful Report

(Olympia Flowers) - Posted 2 years ago

“Hello, unfortunately two of the hydrangeas had to be removed from the bouquet on the third day. I believe the bouquet was not very fresh!”

Helpful Report

(Saints Flowers) - Posted 2 years ago

“It will be nice if the flowers are delivered on the day we book.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Ordered flowers; turned out the exact order couldn't be satisfied, but I received emails ensuring me the flowers would still arrive on time, with substitutions. No flowers arrived. The florist was not aware of the the automated(?) promises made by Floom. Customer service was very nice and helpful.”

Helpful Report

(Clare Oliver) - Posted 2 years ago

“Was ok not great with instructions on delivery”

Helpful Report

(The Flower Fairy) - Posted 2 years ago

“I selected delivery for sep 11 And they weren’t delivered until sep 12 If you don’t delivery on Sundays please don’t let me select that option I would have picked Saturday instead so they were early and not late .”

Helpful Report

(French Florist FC - Westlake Village) - Posted 2 years ago

“Plant is great really happy with it - but it was delivered to wrong address which was a nuisance given it was a large plant!”

Helpful Report

(The Rose Corner) - Posted 2 years ago

“Flowers were beautiful but not delivered as pictured.”

Helpful Report

(Sun Florist) - Posted 2 years ago

“There was ease with ordering through their site but their partner florists sent quite a tragic bouquet - it didn’t match the order I made or the price point. In contacting Floom customer service I got a response (quite rapidly) with an apology and rectification of the costs spent. Whilst I’m saddened that the flowers I ordered are not remotely what arrived to the recipient, I’m softened by the manner in which this was resolved, in the end by Floom.”

Helpful Report

Posted 2 years ago

“My friend had no idea who the flowers were from because they forgot to include my name! I didn’t add my name in the body of the text because I didn’t want it to appear twice (the to and by lines were already included prefilled outside the textbox…). The flowers are beautiful though”

Helpful Report

(Flower You) - Posted 2 years ago

“Delivery was fine, but they forgot to give them the letter so she didn’t know it had come from me.”

Helpful Report

(Rainbow Florist Designers) - Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews