Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, thanks so much!”

Helpful Report

(Positive Bakes) - Posted 1 year ago

“Delivered promptly and well received.”

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(The Flower Gallery) - Posted 1 year ago

“Really pleased with the fast delivery”

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(Verdure Floral Design) - Posted 1 year ago

“Beautiful Flowers. Excellent service.”

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(PM Flowers) - Posted 1 year ago

“Very professional service, swift and reliable”

Floom 5 star review on 21st December 2024

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(Verdure Floral Design) - Posted 1 year ago

“It was a super easy process and the wreath was perfect. Very full and arrived same day.”

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(Floetica) - Posted 1 year ago

“this is the second time deliver is delayed.”

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(Cartwright & Butler) - Posted 1 year ago

Dear Latt Latt, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delay. This happened due to unforeseen stock issues on our partner florist side. We would love to have you back so we can make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Timely delivery on a short notice and a great selection to choose from. What else to wish for?”

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(PM Flowers) - Posted 1 year ago

“Nice products, effective and helpful team and on time delivery. A trustworthy brand”

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(Bobby's Flowers) - Posted 1 year ago

“I ordered brownies last minute and the delivery next day was on time and they were delicious, first time order, very pleased.”

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(Positive Bakes) - Posted 1 year ago

“I`m totally unhappy with my experience with this service. I've placed the order for my friend's birthday beforehand. At the end of the day, the flowers were not delivered. But customer service didn't even reach me. So, I was emailing by myself the next day. One week passed, and my friend still didn't receive her flowers. And again, I'm contacting by myself again. Nobody is keeping me updated.”

Helpful Report

(Floom Blooms) - Posted 1 year ago

Dear Olga, Thank you for taking the time to leave us a review. Please accept our sincerest apologies for the inconvenience caused by the delivery issue of the order. We are constantly chasing our partner florist, who is due to cover the order, but we only update our customers as soon as we have further details to provide. We can assure you that this is not the level of service that we aim to provide and we would love to keep you as our customer so we can make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Fantastic flowers and great service as always ! 2nd time ordering with floom and very satisfied :)”

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(Essence) - Posted 1 year ago

“The website was very easy to use and there was plenty of choice. The flowers arrived on time and at the time that we had been told. They were in very good condition and once out of the box looked great. They actually looked like the photo when I ordered them, which is not something you can always say when buying flowers online. It's great to support independent florists and I would highly recommend,”

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(PM Flowers) - Posted 1 year ago

“Great Service. Beautiful Flowers and Plants.”

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(Gardenia Of London) - Posted 1 year ago

“The flowers were as promised and the delivery was timely”

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(Clapham Flowers) - Posted 1 year ago

“Easy experience, beautiful flowers”

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(Blossom Flower Shop) - Posted 1 year ago

“Dreadful service. I ordered for my wife's 50th Birthday. The flowers did not arrive. I contacted the online custiomer service and they promised to contact the florist and e mail me back. They didn't bother. I attempted to contact customer service again but the system said it was busy and wouldn't let me back in. The flowers eveutually arrived very late.”

Helpful Report

(Lilac And Bloom) - Posted 1 year ago

Hello!  Thank you for taking the time to review your recent Floom Order & delivery experience.  We sincerely apologise for the delay in responding to your communications. While we received your initial contact and promptly reached out to our florist partner for an update, we understand that your subsequent messages were sent outside our business operating hours, which resulted in a gap in our response time.  Regarding your delivery, our partner florist encountered an unexpected issue with their delivery vehicle, which unfortunately impacted their delivery schedule. While we understand that such mechanical issues can be unforeseen, we acknowledge that your flowers arrived outside our standard delivery window of up to 6pm on your chosen delivery day, and for this, we sincerely apologise. Best wishes, Floom Support Team

Posted 1 year ago

“I ordered a flower arrangement from the US to the UK for a dearest friend on her birthday, The nice selection of add-ons to customize the order and the checkout process make it so easy to set up a delivery day and availability. I definitely will be using Floom again!”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Ordered same day flowers and was not advised until 11.30am the following day that the flowers had not been delivered. Flowers ended up being delivered later the following day. Why advertise that you do same day delivery if you don't/can't. If there is an issue getting the order fulfilled - let the customer know straight away- not 24 hours later.”

Helpful Report

(Rita Marfo Flowers) - Posted 1 year ago

Hello! Thank you for bringing your recent Floom delivery experience to our attention. We sincerely appreciate your feedback regarding your order!  We apologise for the delay in your flower delivery. We understand that you expected your delivery on your chosen day, and it wasn't delivered until the following day. This falls short of our service standards, we are sorry for any inconvenience caused. Our partner florist notified us of the delivery delay as soon as they became aware of the situation. While our florists maintain excellent delivery schedules, we acknowledge that in this instance, the delay wasn't identified and communicated as promptly as it should have been. Once we were informed of the issue, we worked immediately with our partner florist to expedite the delivery.  Best Wishes,  Floom Support team

Posted 1 year ago

“Fantasctic flowers, prompt delivery!Thank you!”

Helpful Report

(PM Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews