Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,492 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,492 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and fast delivery! I ordered from the US to be sent to someone in London the day before and it arrived perfectly on time. Will order again.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I recently had the pleasure of ordering a stunning flower arrangement from LEF, and I can’t say enough good things about the experience! The arrangement was incredibly tender and sweet, truly a feast for the eyes. My friend was over the moon and said she had never received anything like it before. The flowers were exceptionally fresh, lasting over three weeks—impressive by any standard! What really touched me was the beautiful handwritten note that accompanied the arrangement; it added such a personal touch. Plus, everything was handled on time, which I greatly appreciated. To top it all off, the arrangement looked even better than I had imagined. And the smell? Oh my god, it was divine! I highly recommend LEF for anyone looking to brighten someone’s day with flowers that are not only gorgeous but also thoughtfully crafted. I’ll definitely be returning for more!”

Helpful Report

(LEF) - Posted 1 year ago

“Easy transaction. Flowers arrived on time and looked fantastic. Will use Floom again.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“The best flowers are only at Lef.”

Helpful Report

(LEF) - Posted 1 year ago

“Service was great….flowers were awful! I’ve purchase many flower orders through Floom and everyone was excellent until this one. Poor quality, price did not fit the deliverable”

Helpful Report

(Bloom & Go) - Posted 1 year ago

Dear Jonathan, Thank you for your feedback. We're pleased to hear you found our service commendable, but we're truly sorry to learn that the quality of the flowers did not meet your expectations on this occasion. This is not the standard we aim for, as we pride ourselves on delivering beautiful arrangements that reflect the price paid. We hope you might give us another chance to show you the quality we strive to achieve. Please reach out to our customer service team if you would like us to discuss this further. Warm wishes, Floom Team

Posted 1 year ago

“Floom was super easy to use and the basket I got was beautiful. Was really grateful to find high end delivery in Los Angeles for my Husbands birthday while I was out of town.”

Helpful Report

(Matriarch) - Posted 1 year ago

“I ordered happiness from Floom a couple times but once I had trouble with the delivery & my love wasn't happy with it. Also they said the order was delivered but it wasn't. By the way, it was resolved & I got the money back. I'll try to order again & I hope I don't have this issue again. I'll keep you posted guys”

Helpful Report

(Poppy's Florist) - Posted 1 year ago

“Thank you, the service was great and flowers were beautiful!”

Helpful Report

(Flower Of The World) - Posted 1 year ago

“LEF created a stunning arrangement with fresh, beautifully chosen flowers that captured exactly what I wanted. The service was friendly and professional, making the whole experience effortless. Highly recommend for exceptional, high-quality flowers!”

Floom 5 star review on 28th October 2024

Helpful Report

(LEF) - Posted 1 year ago

“Excellent”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 1 year ago

“Quality flowers, same day delivery, amazing customer service !”

Helpful Report

(Blooms By Cag) - Posted 1 year ago

“Easy to use website, beautiful flowers and so nice to support local businessez”

Helpful Report

(Rose & Mary) - Posted 1 year ago

“Fabulous choice of sendable bouquets, fast, reliable delivery, and bouquet received looked very like one I ordered. This isn't the case with every florist. Happy to recommend.”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“Super easy platform and seamless transaction”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Excellent service & products!”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Good quality delivered on time”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“Next day delivery for my sisters birthday. All on time and beautiful flowers”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Fast and reliable delivery service of high quality flowers.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

“Late delivary of the flowers delivary date was for a birthday on saturday 19th Oct and where delivered on Monday 21 Oct”

Helpful Report

(Floom Blooms) - Posted 1 year ago

Dear Andrew, Thank you for your review. We have looked into the delivery issue for you and we could see that there was a delay at the delivery depot. We can only apologise for the inconvenience caused. We can assure you that this is not the level of service that we usually provide and we would love to have you back so we can make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Easy choices and seamless transaction”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

Floom is rated 4.4 based on 21,492 reviews