Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,490 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently ordered a flower delivery for a birthday, and I couldn’t be happier! The bouquet was fresh, vibrant, and beautifully arranged. Each flower looked hand-picked. The delivery was prompt, and the delivery man was courteous. Overall, a lovely experience that brought a lot of joy — would definitely order from them again!”

Helpful Report

(Broadway Flowers) - Posted 1 year ago

“The flowers I got for my daughter, were beautiful. She loved them.”

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(Phillo) - Posted 1 year ago

“Very goood”

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(F For Flower) - Posted 1 year ago

“Nice flowers and excellent delivery service”

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(Enigmas Flowers) - Posted 1 year ago

“Terrible subsitution policy. Apparently your order is just a suggestion, you have no ability to opt out if they don't have what they just sold you.”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Connor, Thank you for your review. We understand your frustration regarding our substitution policy. We strive to keep our customers informed and attempt to provide the best alternatives when certain items are unavailable. When placing an order with us, you agree to our terms and conditions, including our substitution policy which can be found on our website. I can see my colleague tried to email and call you but due to the time difference, by the time we received a response, the bouquet had already been prepared. As our florists are independent businesses, working with perishable goods; therefore, we cannot refund orders post-sale if preparations have begun. We hope you understand that our florists work with each order from point of sale and will have already started to make arrangements to prepare the bouquet and arrange delivery. You can see our terms and conditions on our website here - https://www.floom.com/pages/terms-and-conditions-sale. Warm wishes, Floom Team

Posted 1 year ago

“lovely flowers and excellent service !”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“Appalling! Spent a lot of money for a same day delivery of flowers. No flowers arrived. 5 days later. Still no flowers and no requested refund. No response to emails either. Do not use these scammers!!”

Helpful Report

Posted 1 year ago

Dear Claire, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you've faced regarding your order and the lack of communication from our side. This is certainly not reflective of our customer service standards. We strive to handle each order with care, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and are really sorry again that we missed the mark with your order. Warm wishes, Floom Team

Posted 1 year ago

“Wonderful quality, and always prompt notifications!”

Helpful Report

(Flower Of The World) - Posted 1 year ago

“Great flowers for my partner, she waa very pleased”

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(Bloomsbury Flowers) - Posted 1 year ago

“Amazing bouquet!! Exactly as original one shown on the website.”

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(Black Orchid Flowers) - Posted 1 year ago

“The bouquet looked nothing like the one I ordered. Do you see any roses in the original arrangement I paid for? Me neither. Highly disappointed”

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(Noble Garden FC) - Posted 1 year ago

Hello Inna, Thank you for taking the time to leave us a review. We are sorry to hear that you were unhappy with the flowers delivered. We have tried to find a complaint made to our team, but there are emails from your side about this issue. Please do not hesitate to get in touch with our customer support team so this can be chased and sorted for you. Our email address is support@floom.com Warm wishes, Floom Team

Posted 1 year ago

“Beautiful flowers!”

Helpful Report

(Blossom Flower Shop) - Posted 1 year ago

“Great service”

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(Floritta) - Posted 1 year ago

“Lovely flowers, great delivery!”

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(Longacres Garden Centre) - Posted 1 year ago

“Highly recommend Floom for an online flower order. Initially, Floom was referenced on a Top 10 article for International online floral ordering. The website was extremely user friendly. Plus, there were sorting options that I used to ship internationally. Excited to use Floom again.”

Helpful Report

(Beaucoup London Limited) - Posted 1 year ago

“Excellent service”

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(F For Flower) - Posted 1 year ago

“Excellent bouquet that lasted ages and so different from normal offerings. Thank you”

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(Bimba) - Posted 1 year ago

“Very lovely bouquet that arrived on time and they were very helpful when the first florist fell through at the last minute.”

Floom 5 star review on 1st November 2024

Helpful Report

(Love And Blooms) - Posted 1 year ago

“Easy and fast delivery! I ordered from the US to be sent to someone in London the day before and it arrived perfectly on time. Will order again.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I recently had the pleasure of ordering a stunning flower arrangement from LEF, and I can’t say enough good things about the experience! The arrangement was incredibly tender and sweet, truly a feast for the eyes. My friend was over the moon and said she had never received anything like it before. The flowers were exceptionally fresh, lasting over three weeks—impressive by any standard! What really touched me was the beautiful handwritten note that accompanied the arrangement; it added such a personal touch. Plus, everything was handled on time, which I greatly appreciated. To top it all off, the arrangement looked even better than I had imagined. And the smell? Oh my god, it was divine! I highly recommend LEF for anyone looking to brighten someone’s day with flowers that are not only gorgeous but also thoughtfully crafted. I’ll definitely be returning for more!”

Helpful Report

(LEF) - Posted 1 year ago

Floom is rated 4.4 based on 21,490 reviews