Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,494 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast Delivery! Beautiful Boquet”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“Ordering through Floom was easy and troublesome free! The flowers were delivered without issue and the arrangement looked exactly like the picture online. I will most definitely be ordering with them again.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“I am impressed that Floom offers same day delivery so I had no reservations requesting a next-day delivery from their site. However it dawned on me what if the bouquet is delivered after the intended recipient has left? Fortunately this was not the case as the courier delivered far ahead of 6pm. Perhaps Floom my offer an option that enables selecting a morning, afternoon or anytime window? I would have paid the premium.”

Helpful Report

(Essence) - Posted 1 year ago

“Delivered on time, personally, and delivery reported promptly. Really appreciated by my brother”

Helpful Report

(Cartwright & Butler) - Posted 1 year ago

“One order sent without a card , so my 80 year old friend did not who sent flowers. Order delivered to my house (for my birthday from son) put on my front porch at 9:00 pm and no knock or doorbell rang. Did not notice until next day. Will never use again”

Helpful Report

Posted 1 year ago

Dear Donna, We can not find a recent order's details in our system so we can advise further. Please, do not hesitate to contact our support team at support@floom.com to discuss your query further. Warm wishes, Floom Team

Posted 1 year ago

“Great service”

Helpful Report

(Morning Flowers) - Posted 1 year ago

“awesome flowers!”

Helpful Report

(Wild Stems LA) - Posted 1 year ago

“Fast and easy process.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“First time using Floom but I will certainly use them again, when my sister received them her daughter took a photo of them to show me & I was as well as my sister & her daughter were over the moon with them so much so that her daughter asked where I got them from as she would like to order some flowers. Well done Floom”

Helpful Report

(PM Flowers) - Posted 1 year ago

“My daughter loved the bouquet for her birthday.”

Helpful Report

(Essence) - Posted 1 year ago

“the flowers were dead.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Hello, We are disappointed to learn that the flowers were not as expected. As the delivery was completed on the 17th of September for the order number you provided, we were unable to address your concerns promptly. We’re only able to investigate fully for quality or substitution complaints with images sent to us that have been delivered within 72 hours due to the perishable nature of flowers. Roses are especially delicate, and any delivery that has been sent overnight will need a little time and TLC to refresh and revive to compensate. We thank you for taking the time to leave your review of Floom, we welcome any and all feedback - Many thanks!

Posted 1 year ago

“Easy process to send lovely flowers from far away.”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“I was extremely disappointed to be charged £80 for about 5 stems of flowers. That has made me very sad as I wanted it to be a special bouquet for my daughter in law”

Helpful Report

Posted 1 year ago

Dear Caroline, Thank you for your review. We are so sorry to hear that you were unhappy with the service provided. We have looked into our system and we could not find any complaints from you about this. Please, do not hesitate to get in touch with our customer service department to be assisted further on this. We can be contacted at support@floom.com. Warm wishes, Floom Team

Posted 1 year ago

“great experience - she loved it”

Helpful Report

(Orchidya) - Posted 1 year ago

“Delivered on time, nice flowers, lovely card”

Helpful Report

(Lilac And Bloom) - Posted 1 year ago

“It was very straight forward and efficient and I could use florists near the recipient - thank you”

Helpful Report

(F For Flower) - Posted 1 year ago

“I am furious. I specifically noted to call the number before leaving the arrangement in the lobby of the apartment building and apparently the flowers were taken by someone else, not the intended recipient (I learned this yesterday). So $170 shot and my Aunt received nothing on her 81 birthday.”

Helpful Report

(E And A Events Ltd) - Posted 1 year ago

Dear Jen, Thank you for taking the time to leave us a review. We are so sorry to hear that your recipient did not get the order. Please, do not hesitate to contact our customer support team to discuss this further. We can be contacted at support@floom.com Warm wishes, Floom Team

Posted 1 year ago

“Great and fast”

Helpful Report

(Fani’s Florals) - Posted 1 year ago

“so easy to order gorgouse flowers for someone if you life far away, they support small local busineses whch is great xx”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“Great service. Very convenient, communication was A1 on delivery, and ultimately got me out of a pickle very quickly :)”

Helpful Report

(PM Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,494 reviews