Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was done in the best way possible!”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“excellent service and beautiful arrangement that was as lovely as in the picture.”

Helpful Report

(My Blooming Business) - Posted 1 year ago

“Excellent service and product. Also kept up to date on progress of my order and final delivery.”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

“Quick turnaround after ordering, &lovely selection of options within my time frame.”

Helpful Report

(7 Garden Florist) - Posted 1 year ago

“Thanks for the opportunity of the next day delivery. It would be great to have a photo of a bouquet from the florist when it’s ready - given the flowers are replaced based on the season and the bouquet was quite different from the picture. Also, the bouquet was delivered to a neighbor, but there was no note about it. So we were confused and the addressee needed to look for the bouquet around, guessing where it can be.”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

Dear Tatiana, Thank you for taking the time to leave us a review and provide feedback. These are highly appreciated. We are sorry to hear about the confusion caused by the delivery. On the order, there was a note to leave the order in a safe place, and our partner florist considered it safer to leave the flowers with a neighbour. Of course, they should have advised you about this so you could be informed. We have chased this further on our end to make sure that further situations like this will be avoided. We hope that your recipient enjoys the flowers! We would love to have you back and to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“beautiful flowers and super fast delviery same day”

Helpful Report

(Petal Vibes) - Posted 1 year ago

“Very cute flowers and reactiver customer service! The delivery was done after 7 pm although we specified it was for a business, but the team was very respondent and rescheduled it quickly. Appreciate it !”

Helpful Report

(Padam) - Posted 1 year ago

Dear Ina, Thank you for your review. This is highly appreciated. We are sorry to hear about the delivery issue but glad to see that it was rectified on time. We hope your recipient enjoys the flowers! We are looking forward to welcoming you back soon! Warm wishes, Floom Team

Posted 1 year ago

“flowers were lovely and lifted my friend’s spirits :)”

Helpful Report

(BloomsyBox) - Posted 1 year ago

“Great delivery!”

Helpful Report

(Bloom Couture Studio) - Posted 1 year ago

“Just gorgeous! I’ve always been very pleased with Floom floral choices, communication asks delivery notes. This lovely bouquet of hydrangeas was delivered on time and looking fabulous. Very pleased and will continue to choose Floom.”

Floom 5 star review on 13th November 2024

Helpful Report

(PM Flowers) - Posted 1 year ago

“perfect atention and service, I´m sure I´ll buy again Amaizing bunch”

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(Bursting Bud) - Posted 1 year ago

“Flowers are always fresh and beautiful and love that I can support small and local businesses.”

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(PM Flowers) - Posted 1 year ago

“The most beautiful flower's like a piece of art! Personal and caring delivery!”

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(BLOMST Los Angeles) - Posted 1 year ago

“Flowers arrived on time but very poor quality, especially the roses which started dying after 3 days”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Ronan, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into our complaints, and we can not find anything relating to this. In future, please, do not hesitate to get in touch with our customer service team to get this sorted for you. We do require images within 72 hours of delivery in order to look into your concerns fully. We can assure you that this is not the level of service that we aim to provide and we would be glad to have you back to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“The quality of the flowers was amazing however the glass base we ordered with the flowers was omitted from the delivery. We were contacted by customer services lead and told her but nothing has happened since.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

Dear Warren and Jane and GG, Thank you for your review and for highlighting the quality of our flowers. We sincerely apologize for the oversight regarding the glass base in your order. It's never our intention to leave any detail unaddressed, and I understand how frustrating this must be for you. Our customer service team strives to resolve such matters promptly, and I regret that you haven't received a follow-up yet. We appreciate your patience, and I encourage you to reach out once more to our customer service team so we can ensure this is rectified for you swiftly. Please email hello@floom.com. Your satisfaction is our priority, and we want to make this right. Best regards, Floom Team

Posted 1 year ago

“Recently ordered a flower delivery for a birthday, and I couldn’t be happier! The bouquet was fresh, vibrant, and beautifully arranged. Each flower looked hand-picked. The delivery was prompt, and the delivery man was courteous. Overall, a lovely experience that brought a lot of joy — would definitely order from them again!”

Helpful Report

(Broadway Flowers) - Posted 1 year ago

“The flowers I got for my daughter, were beautiful. She loved them.”

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(Phillo) - Posted 1 year ago

“Very goood”

Helpful Report

(F For Flower) - Posted 1 year ago

“Nice flowers and excellent delivery service”

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(Enigmas Flowers) - Posted 1 year ago

“Terrible subsitution policy. Apparently your order is just a suggestion, you have no ability to opt out if they don't have what they just sold you.”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Connor, Thank you for your review. We understand your frustration regarding our substitution policy. We strive to keep our customers informed and attempt to provide the best alternatives when certain items are unavailable. When placing an order with us, you agree to our terms and conditions, including our substitution policy which can be found on our website. I can see my colleague tried to email and call you but due to the time difference, by the time we received a response, the bouquet had already been prepared. As our florists are independent businesses, working with perishable goods; therefore, we cannot refund orders post-sale if preparations have begun. We hope you understand that our florists work with each order from point of sale and will have already started to make arrangements to prepare the bouquet and arrange delivery. You can see our terms and conditions on our website here - https://www.floom.com/pages/terms-and-conditions-sale. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews