Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,491 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Flowers for my sister from LEF florist. I can not express how beautiful and aesthetically pleasing they were! Truly unique and stylish design ♥️ It was perfect, just what I was looking for! My sister loved the flowers and was impressed by the cute packaging as well! Will definitely order again with this designer!!!”

Helpful Report

Posted 1 year ago

“The order has not arrived despite ordering several days in advance. Customer service has been slow to respond.”

Helpful Report

(Little Clapham) - Posted 1 year ago

Dear Gabrielle, Thank you for taking the time to leave us a review. We are so sorry about how the track of this order went. As we have discussed, due to a system issue, the order's details could not be found on time therefore, the order was not delivered. Our colleagues provided you with a full refund and they have emailed you to confirm this. We can not apology enough for the inconvenience caused. We can assure you that this is not the level of service that we usually provide therefore, we would love to have you back and make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Great company to order flowers in cities where you don’t know any florists.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“I chose a gift for my niece for her 16th birthday. She's very arty, so I chose something appropriate. When she texted me to say thankyou, I could tell by her tone that she was a little underwhelmed so I asked her to forward a shot of the arrangement. When I saw it I was so dissapointed - it looked like the kind of thing you might send to your granny. I used the chat bot on the site to say how disappointed I was......sent them a shot and they said they thought that the arrangement and quality looked fine. Won't be using them again.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom and share your feedback regarding the flowers received for the 16th birthday occasion. We are disappointed to hear that you were not completely satisfied with the bouquet. Please allow us to address your concerns. We understand that you felt the quality and arrangement of the flowers did not match the image on our website. We received one photo to support your complaint, which we have carefully reviewed. While we noticed a slight colour variation in one of the flowers, we found that the overall quality and selection of flowers were consistent with what was advertised on our website. The arrangement appeared to be slightly different due to its positioning in the carrier, which is normal and can occur during transport.  We want to assure you that we take all complaints seriously and strive for accuracy in our assessments. However, from the single photograph provided, it was challenging to view the bouquet in its entirety. Based on what we could see, the bouquet appeared to be as it should be, except for the minor colour variation mentioned and the selected bouquet you chose was delivered.

Posted 1 year ago

“I ordered flowers for the hotel Reception. The courier didn't even call the person to inform him that the flowers were left for him, so the flowers have been standing uncollected for the second day.. I had to call and look for them myself.. Not a good experience...”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Floom! We understand your concerns regarding the delivery process and would like to provide some clarification on our procedures here in the UK. Our partner florists do not typically call recipients unless there are issues at the time of delivery. As your order was for a hotel reception with instructions to "Leave at reception," the delivery was completed as per your specified instructions. In such cases, the duty of care transfers to the reception team upon their acceptance of the delivery for a guest at their establishment.  We apologize if this process did not meet your expectations. Your feedback is invaluable, and we will consider ways to enhance our communication for similar situations in the future. We apologise for any inconvenience caused. Customer Support Team Floom

Posted 1 year ago

“We bought this bouquet from the UK for our American colleagues to thank them for their hospitality. The composition was stunning and they loved it very much!”

Helpful Report

(Bloomie Flower Studio) - Posted 1 year ago

“Flowers were great.”

Helpful Report

(Flower Station) - Posted 1 year ago

“Beautiful flowers. Accurate delivery. Easy to order.”

Helpful Report

(Edie Rose) - Posted 1 year ago

“Extremely satisfying process! This is the third time I've used Floom to deliver flowers to loved ones in t the UK. It was very easy to order, and I appreciate the follow-up when the flowers were delivered. I'll definitely continue to use Floom! Thank you!”

Helpful Report

(Jean Page Florist) - Posted 1 year ago

“The flower's really beautiful and sent it on time for my friend’s birthday. This's very great gift.”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“Order was not delivered.”

Helpful Report

(Nigella SF) - Posted 1 year ago

Thank you for taking the time to review your experience with Floom. We are truly disappointed to learn that your flower delivery did not go as planned. Please accept our sincere apologies for the inconvenience caused by the delivery not going out on your chosen date. We understand how important timely deliveries are, especially when it comes to special occasions or heartfelt gestures.  Our partner florist offered to deliver the following day and extended their sincere apologies for causing disappointment. While we strive to ensure all deliveries are made as scheduled, we acknowledge that unforeseen circumstances can sometimes arise. We are committed to learning from this experience and improving our processes to prevent such issues in the future. A full refund has been issued, as communicated to you by the Customer Support team. We greatly appreciate your feedback as it helps us improve our services.

Posted 1 year ago

“Fantastic Service! Will definitely use again.”

Helpful Report

(Stem And Stem) - Posted 1 year ago

“The delivery person was very patient, and my girlfriend loved the flowers!”

Helpful Report

(Sunny Florists) - Posted 1 year ago

“I made an order from Ukraine, very convenient and comfortable service. In a short time I chose what I needed and made an order. The bouquet was delivered quickly. I advise”

Floom 5 star review on 13th October 2024

Helpful Report

(7 Garden Florist) - Posted 1 year ago

“Please don't send discount codes that don't work! I only ordered because I was promised a £10 discount code for first-ever time purchase. I made an order for £60 but the code wouldn't work. So I had removed the chocolates and paid the £50 for the flowers only.”

Helpful Report

Posted 1 year ago

Dear Max, Thank you for the time taken to leave us a review. We are sorry to hear that you had an issue with the discount code. We have tried to find any communication that you had with us to discuss this but we could not find any. Please reach our friendly customer support team at support@floom.com so you can discuss this further. Warm Wishes, Floom Team

Posted 1 year ago

“The delivery was speedy and the flowers were beautiful.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

“As an American I always use Floom to send flowers to the UK. This is my second time ordering with them and service has always been good. Flowers always come on time”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“Fast Delivery! Beautiful Boquet”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“Ordering through Floom was easy and troublesome free! The flowers were delivered without issue and the arrangement looked exactly like the picture online. I will most definitely be ordering with them again.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“I am impressed that Floom offers same day delivery so I had no reservations requesting a next-day delivery from their site. However it dawned on me what if the bouquet is delivered after the intended recipient has left? Fortunately this was not the case as the courier delivered far ahead of 6pm. Perhaps Floom my offer an option that enables selecting a morning, afternoon or anytime window? I would have paid the premium.”

Helpful Report

(Essence) - Posted 1 year ago

Floom is rated 4.4 based on 21,491 reviews