Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,353 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible! If you tell me the flowers delivered was exactly the same the as the image:m. You guys are ridiculous. Don’t scam people pls! No tulips and I want my refund.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Alicia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. Our colleagues got in touch with you via email so we can chase this further and make the things right. Warm wishes, Floom Team

Posted 1 year ago

“Delivery service DPD lied, and said we weren’t in for delivery, when we were present all day. They then sent to a post office that we had to collect from even though I paid for £11 delivery. I then complained to floom who were extremely unhelpful and dismissive, and said they couldn’t help at all”

Helpful Report

(PM Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom!   All of our florists work with different courier services, DPD was the courier service used for your order to be completed. We did advise you on the day of delivery that the flowers had been taken to a pick-up shop to collect. We cannot comment on the reason or nature as to why this happened, but it is usually due to a recipient not being home or they could face other challenges at addresses. We are sorry this did not meet your expectations on your Floom order, we would like to note we do not ask £11 for delivery and in this instance the cost for the delivery on your order was £6.99.   We do hope your recipient loves the thoughtful gift.  We appreciate the feedback received. Many thanks!

Posted 1 year ago

“Do not use this company! Basically died with a few days and some on arrival.”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

Dear James,Thank you so much for taking the time to share your feedback regarding your experience with Floom. We truly appreciate your honesty and for bringing these issues to our attention. We appreciate you emailing us regarding this issue so that we can look into this further for you. Unfortunately, we do require complaints to be made within 72 hours of the flowers being delivered so that we can arrange a redelivery and provide accurate care instructions. As it has been a week since delivery has been made, we are unable to take this complaint further. Once again, we apologize for any disappointment or frustration caused and assure you that we value your feedback. Warm regards, Floom Customer Support Team

Posted 1 year ago

“Very disappointing, the flowers delivered did not look anything like the picture of the flowers I ordered. I notified customer service but they did not respond…still waiting”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

Hi Jo, Thank you for your review. We are sorry to hear that you were disappointed with your order. If you could please email us pictures of your order to support@floom.com, our customer service team will be happy to look into this further for you. Thanks, Floom

Posted 1 year ago

“Bought a bunch of flowers for mothers day through the website way in advance. I put in my postcode and up popped some options from which I chose to buy from. When I received the flowers and opened the box I was shocked! I had spent £59 on flowers that had been damaged. It was clear that the box was too small for the bunch and so they had just been rammed in which ended up chopping off some of the flowers. See photos. I complained to customer service and was told to get a response 24hrs later, note that they arrived the day before mothers day and received £17 refund. So on mothers day some of the flowers had already died (see second photo) I complained again and am still waiting for a response. Little did I know that the flowers were sent all the way from London and I live in Bristol. Don't bother with this service adn go to a local florists instead. Waste of money and time.”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Dear Anand, Thank you so much for taking the time to provide us with your feedback about your recent experience with Floom. We sincerely appreciate your valuable input, as it helps us improve our services. We are truly sorry to hear about the unfortunate issues you encountered with the flowers you purchased for Mother's Day. We understand how disappointing it must have been to receive damaged flowers despite ordering in advance. This should not have happened, and we apologize for any inconvenience caused. We apologize for the delay in getting back to you regarding your complaint. I can see that your complaint has been responded to and you have been provided with a resolution for your complaint. Regarding the distance the flowers were sent from, we deeply regret any misunderstanding. We do offer a wide selection of local florists for deliveries to avoid such circumstances. We apologize for any confusion in this regard. Once again, thank you for bringing this to our attention. We value your support and hope to have the opportunity to restore your faith in Floom. Best regards, Floom

Posted 1 year ago

“Worst customer service and flowers I have ever ordered if I could leave a zero score I would! Flowers started to wilt and die before 24 hours customer service recommended I re arrange them! Awful, I would suggest going to Marks and Spencer’s and pay £40 not £350 and they guarantee for 7 days! Do not use ever”

Helpful Report

(La Grande Beauté) - Posted 1 year ago

Dear Andrew, Thank you for taking the time to provide us with your feedback, this is highly important for us. We are so sorry to hear that you are not happy with the flowers delivered. Our colleagues have investigated this for you and we found that the tulips were delivered fresh and sturdy. They need fresh water upon arrival and it is natural for them to change the shape and to continually grow even is they are cut flowers. If you would have any other queries you can get back to us at support@floom.com and we will be more than happy to assist. Warm wishes, Floom team

Posted 1 year ago

“The order was never delivered and despite several promises no updates were provided during the day until it was canceled after the delivery deadline”

Helpful Report

(Lotus Boutique London) - Posted 1 year ago

Dear Alan, Thank you for taking the time to provide us with your feedback. Please accept our sincerest apologies for the inconvenience caused. The delayed action on the order was due to us waiting for updates from our partner florist. We completely understand the outcome of this was frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to welcome you back to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible company. Appalling customer service. Product was not as pictured and flowers were not fresh and died within 2 days.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Floom!  We appreciate the feedback received. We are sorry to hear you are not 100% happy with the flowers received. We strive for all customers and recipients to love the flowers that are received. Our customer support team have communicated with you at every step from raising the initial complaint to a full resolution on that same day. We thank you for sending the photographs to support your complaint and we found there was a small amount of browning to the paler pink rose in the bouquet, to which you have been compensated. Our partner florists work hard to create and deliver fresh quality arrangements and we thank you for raising the issue with us. Many thanks and Best wishes.

Posted 1 year ago

“The worst purchase I have ever done. Flowers looks tired and the order was incomplete. The box was all gone. I will not recommend at all.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom!  We appreciate the feedback received. We kindly ask you to provide photos of the arrangement as discussed with the team on call yesterday, if you wish for us to assess and investigate further for the quality of the flowers. We are happy to take a look once the requested photos are provided by you as we are disappointed to learn you are not 100% happy and we would love to resolve this matter for you.    Many thanks and Best wishes, Team Floom

Posted 1 year ago

“I am furious with this company!!! I ordered and paid for flowers to b delivered same day for a birthday to a very special person that her gift was delayed so I went to this website and did everything to have them delivered!!!! I emailed and called all day with no reply until 2 AM this morning asking me if the address was correct!!!!!! DO NOT ORDER NOW IM TRYING TO REFIUND AND NO HELP AT ALL!!!!!”

Helpful Report

Posted 1 year ago

Hello Terri, I'm so sorry our florist partner was not able to complete the delivery of your order on the date requested. I see it failed on the day and we offered a redelivery which was declined. We have since processed a full refund of the product price which will take 5-7 business days. Please let us know if there are any further issues you wanted to report directly at: support@floom.com, thank you!

Posted 1 year ago

“My order did not arrive. I submitted a help request and it has been 3 days with no response from customer service. I paid $200 for a non-existent product.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Britta, Thank you for taking the time to share with us your feedback. We apologise for the inconvenience caused by not having the order delivered. Unfortunately, there was a misunderstanding with our florist team therefore the order was not sent out for delivery. Our colleagues have processed a full refund for you and they have sent an email in confirmation. We completely understand that this was frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to have you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible they cancelled the evening before the delivery”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hello Sofia, Thank you for leaving a review for us here at Floom. We do appreciate all feedback we receive. We are very sorry we were not able to complete a delivery for your recipient. However, the delivery address was for a University Building and as such we could not guarantee a secure delivery as a third party courier service was needed to complete this delivery. DPD are not able to call recipients to complete as per the instructions left on your order to ' call the number for the girl to come out and collect'. Our partner florists are not able to guarantee a safe delivery with this kind of request and we had to sadly cancel the order to not risk a failed delivery. We do hope you will choose Floom again for a future purchase, Best wishes. Floom Team

Posted 1 year ago

“Spent £45 on a bunch of flowers thinking they'd be a nice big bouquet and they were TINY. The smallest bunch of flowers I'd ever seen. I was really dissapointed and upset as they were supposed to be a really special gesture. Will not be using you again and tbh, I'd quite like my money back as there is no way those flowers were worth even £10. Absolute joke.”

Helpful Report

Posted 1 year ago

Dear Lissie, Thank you for taking the time to review Floom. We do appreciate and value all feedback received. The arrangement chosen by you has a description alongside the photographs shown on the website. The description on our Floom.com website is 'A cute little vase of red roses, pink spray rose bupleurum, Limonium and bunny tails. Vase alone measures 12cm in height.' The bouquet holds 3 red roses and is from the description exactly as purchased. We are sorry you feel disappointed with the received bouquet. We must have any complaints raised to the team within 72 hours of delivery in order to take a look further into any concerns or issues raised- we have not had any communications from you prior to your review to resolve this for you in a timely fashion. Best WIshes, the Floom Team.

Posted 1 year ago

“Ordered flowers from Floom and the delivery was on time but the flowers were not as described! Certainly smaller, scanty arrangement! Very disappointed.”

Helpful Report

(Bimba) - Posted 1 year ago

Dear Deborah, Thank you for taking the time to review Floom. We do appreciate and value all feedback received. The flower arrangement ordered was a beautiful bouquet from our partner florist including rose, orchids and tulips. We have not received any communications from you before the review was kindly left here, so we are disappointed to learn you felt the flowers were not as described. Unfortunately, we do ask for any complaints to be raised within 72 hours of delivery to be able to take a further and detailed look into any concerns regarding orders received.   Many thanks and best wishes from the Floom Team.

Posted 1 year ago

“Extremely disappointed that having ordered on the 14th February and the delivery being confirmed as the 15th, I am still awaiting a proof of delivery as they were never received. It's day 8 and nothing back. No proof of delivery and no action suggested to sort this out”

Helpful Report

(Bobby's Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom!  We are sorry your Floom order was not received on your chosen day. We have been in contact with you since this issue was raised by you to the team, we advised we are waiting for the florist to provide us with the proof of delivery and we communicated this would be on Monday 26 FEB. Once this is received we can move forward to fully resolve for you. The team will be in contact as soon as there is an update, as previously stated. We thank you for your patience and understanding that during busy peak periods, it can be expected communications and deliveries run a little behind schedule.

Posted 1 year ago

“The flower delivery failed, and they said they would attempt to re-send the flowers but would need to recharge me. I decided not to bother, as too much money had already been spent.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Thank you for your Floom review!   We are sorry the flowers were not delivered to your recipient. The address provided for delivery was a University address, but the reception staff refused to accept the bouquet when the courier service arrived to complete the delivery. Due to the courier service being unable to complete delivery in this instance, we communicated with our partner florist for a resolution. A redelivery to a home address would have been possible to ensure the flowers would be received directly by the recipient, this process would require a fresh bouquet to be made which you would need to cover for a second delivery to go ahead. We are sorry for the inconvenience caused. Many thanks and Best wishes from the Floom Team.

Posted 1 year ago

“Ordered Flowers for Valentine's Day and they never left the florist. Credit to Floom for giving the ability to see where they were and the customer service members I interacted with were friendly enough but told me I had no options. I was told they would be delivered by 10 am the following day or I would get a refund. Not good enough. They refused to let me cancel the order (I don't want flowers delivered to my significant other's work the day after Valentine's Day for obvious reasons) and I had to dispute the charge with my bank. Don't take orders for Valentine's Day if you can't handle them and don't tell your customers that the best they can get is the next day which will make them look bad.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Thank you for your review of Floom! We are sorry the flowers were not delivered on your chosen day. We advised you if the delivery had not been marked as delivered by 10am the following morning, then we would refund you in full. As one of the busiest times of the year for our florists, many were running a little behind schedule with deliveries. The team were ready to action the refund for you as stated in the communications for not receiving the order you placed with us, however, as you have disputed this with your bank we have not been able to action a quick refund and solution for you the very next day of 15FEB. Best Wishes from the Floom Team.

Posted 1 year ago

“I've patiently and repeatedly asked for service from Floom and I've received no response. The wrong bouquet was delivered and contained items covered in spray paint. I've requested either the redelivery of the correct item, or a refund and have received no response. I've never refuted a card payment in my life, but I will be doing so if this is not resolved.”

Helpful Report

(A&M Glendale Florist) - Posted 1 year ago

Hi Nicholas, Thank you for taking the time to leave us a review. We have checked the trajectory of the order and all we can say is that we are really sorry for this went. Our colleagues have provided you with a full refund and they have confirmed this on Friday, 16th of February, via email. Warm wishes, Floom Team

Posted 1 year ago

“Floom itself wasn't the problem; someone delivered our flowers yet the funeral home said they never received anything. We'd like our money back.”

Helpful Report

(Kremp) - Posted 1 year ago

Dear Kyle, Thank you for your review. We are sorry to hear that the order was not delivered. We were never made aware of this. We raised an investigation for you and will get back to you via email with the outcome as soon as possible. Warm wishes, Floom Team

Posted 1 year ago

“Worst experience in my life. I have never experienced customer service as bad as this. I highly recommend never to purchase from here. Please look elsewhere for flowers. Truly anywhere but here.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Alan, Thank you for the time taken to leave us a review. We are sorry to hear that you haven't had a good experience with us. We have looked at how the delivery of the order has gone and we can see that the order was delivered and you have been provided with the proof of delivery. Because of this, our partner florist offered a re-delivery of the order for you and they kindly asked you to double-check the delivery address so they can make sure that this time, your recipient will find the address but this bothered you - for sure this was not our aim. However, a full refund was processed for you and will be back in the account used to make the payment in 5 to 7 working days. We express our sincerest apologies for the inconvenience caused. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,353 reviews