Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,461 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,461 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a dying flower and missing flower for my order, along with my delivery instructions being completely ignored. Floom declined to do anything about it. This isn't the first time, it's the 2nd and it's going to be the last as I'm taking my business elsewhere and never recommending this service. Expensive flowers should be 100%alive and looking like the price that was paid. If you can't hold up your end, a complaint with the BBB will filled. And your didn't keep your end.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Hi Antonio, Thank you for your review. We apologise for the delivery driver not following your delivery instructions during the delivery. Also thank you for emailing us regarding your order. We have taken a look at your order and from the images sent, all stems were included in your bouquet. We do apologise for the slight damage on the one flower. We have emailed you a discount code for the inconvenience during delivery and damge to one of the stems however if you want to discuss anything further with us, please do get back in touch with our customer support team via email, live chat or call.

Posted 1 year ago

“Terrible, took money from my account before delivery then didn't deliver and said there would be a two day delay. Racket, will refer to consumer protection authority.”

Helpful Report

(Montpelier Flowers) - Posted 1 year ago

Dear Ruth, Thank you for taking the time to provide feedback on your experience with Floom. We sincerely appreciate your willingness to share your thoughts and concerns with us. We would like to apologise for the unfortunate circumstances you encountered. We understand that having your order delayed is not ideal. Please rest assured that this is not the level of service we strive to provide to our valued customers like yourself. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding. We strive to make things right and restore your trust in our services

Posted 1 year ago

“After being a longtime employer of Floom, I was disappointed with my last experience and the lack of grace I was given with customer service.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

“Flowers not as depicted. Disappointed.”

Helpful Report

(Le Jardin Rose) - Posted 1 year ago

Hello Martin, I am so sorry to hear that the flowers weren't as you expected. We always want to ensure customer satisfaction here at Floom and we are most disappointed to hear that, on this occasion, this wasn't the case. We'd appreciate some more information on how the flowers weren't as depicted so we can follow up with our florist partner. If you could possibly email us to support@floom.com with some additional details, we would love to help resolve this issue for you.

Posted 1 year ago

“Just received flowers from Floom. What a rip off! For the price of a dozen + roses I got a wilted little bundle that looked like someone had picked them in a nearby field. Many of the blooms were spent and needed to be cut off. Just awful.”

Helpful Report

Posted 1 year ago

Hello Paula,  We do appreciate all feedback received here at Floom! Our partner florists work hard to create and provide beautiful bouquets, we are sorry to learn that upon delivery your flowers were received in a less than perfect condition. It is not of our usual standards, however, as flowers are delicate and fragile regrettably they suffered during transit to you. We have been in contact with the sender of your order to address these issues raised to us. Thank you for taking the time to leave a review for Floom.

Posted 1 year ago

“False advertising. Photos do not represent product that is received. Cheap plastic substituted for vases shown on website. A total ripoff and not worth the money charged.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

Dear Brian, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate hearing from our customers, and your input is invaluable as we continually strive to improve our services. Firstly, we would like to extend our sincerest apologies for the disappointmen you encountered . We understand how important it is for our customers to receive the products they expect and for them to match the photos presented on our website. It is truly regrettable that this was not the case for you, and we apologize for any inconvenience caused. We genuinely care about making things right and ensuring that you are completely satisfied with our services. Thank you for contacting us via our live chat so that we can look into this further for you. We are here to listen and make the necessary changes to ensure a better experience for you.

Posted 1 year ago

“This was thw worst flower delivery seevice I've ever used. I've never seen a bouquet even at a grocery store that looked this bad. Completely unprofessional and borderline scam. Avoid. (Floom delivery in NYC, US)”

Helpful Report

(Flower Of The World) - Posted 1 year ago

Dear Jennifer, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into this for you and we could see that the flowers delivered were not bloomed upon delivery therefore the look difference. However, our colleagues have provided a 50% refund on the product price for the inconvenience caused. Warm wishes, Floom Team

Posted 1 year ago

“Hello! Delivery was not carried out. They said there was no one at home. But there were flowers waiting at home that day and there was no courier. They asked for confirmation of delivery - they did not provide it. They refuse to return the money”

Helpful Report

(E And A Events Ltd) - Posted 1 year ago

Dear Anton, Thank you for taking the time to leave us your feedback. Looking into the delivery track of your order, we could see that our partner florist could not reach the recipient to the delivery address provided and we kindly got in touch with you to ask your approval for re-delivery. Unfortunately, as the order failed on delivery, we could not offer a refund for this as the flowers were made for you. We are sorry to hear that you were not happy with this but we can assure that we did what you could to get the order delivered for you. Warm wishes, Floom Team

Posted 1 year ago

“Flowers were not delivered”

Helpful Report

(Royal Floral Designs) - Posted 1 year ago

Hi Alexandra, thanks for your review. I'm so sorry that your order didn't arrive and whilst we have refunded you in full, I can totally appreciate the disappointment this has caused. I understand that our customers are often gifting flowers to connect with loved ones from a distance and on this occasion, we've let you down. I'll be working with the team to prevent further instances of this and hope that you might give us a second chance at some point. Thanks for taking the time to review us.

Posted 1 year ago

“My latest flower deliver is probably the worst ever experience in 20 years.. flowers arrived dead :(”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Andrew, Thank you for taking the time to leave us a review. We are so sorry to hear that you had a bad experience with your order's delivery. This is under investigation at the moment and our colleagues will get back to you via email with updates as soon as possible. Warm wishes, Floom Team

Posted 1 year ago

“Ordered flowers for last Saturday delivery but didn't arrive till two days later, monday, which is today. It needed to arrive for her 100th birthday, but arrived after the birthday celebration with the family and friends. This is not acceptable and am very disappointed.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Hi Micki, Thank you for taking the time to leave us a review. We have looked into the delivery details of this order and we can see that the order was delivered 20th of April to your recipient as per proof of delivery. Please feel free to reach us to support@floom.com if you would need any assistance on this. Warm wishes, Floom Team

Posted 1 year ago

“Flowers still not delivered”

Helpful Report

(SB Floral Artistry) - Posted 1 year ago

Dear Melissa, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused by not having the flowers delivered. We have investigated this and we could see that the issue was caused by the lack of responses from our partner florist. The order was refunded in full to you. We can guarantee that this is not the level of service that we aim to provide and we would love to welcome you back so we can make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Very poor service, no order received or email back from manager.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the service provided. The delivery was attempted for you but unfortunately, the address provided was a business address and upon delivery, we found that no one was in the office and the office was empty and shut. There was no name for the recipient, we tried to call the number provided but there was no answer. Could not access office to leave at reception. We have tried to discuss this with you over email several times and get this sorted out without success. Best wishes, Team Floom

Posted 1 year ago

“Horrible service Ordered flowers for a birthday and they totaled forgot order and then think by refunding money makes it all better They must get a better service model!!!”

Helpful Report

(Vallée Des Roses Central) - Posted 1 year ago

Dear Jesse, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused. Indeed, there was a communication issue that we had with our partner florist on this order, the reason why this was not delivered. We can assure you that this is not the level of service that we aim to provide and we will be thrilled to welcome you back so we can make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible! If you tell me the flowers delivered was exactly the same the as the image:m. You guys are ridiculous. Don’t scam people pls! No tulips and I want my refund.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Alicia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. Our colleagues got in touch with you via email so we can chase this further and make the things right. Warm wishes, Floom Team

Posted 1 year ago

“Delivery service DPD lied, and said we weren’t in for delivery, when we were present all day. They then sent to a post office that we had to collect from even though I paid for £11 delivery. I then complained to floom who were extremely unhelpful and dismissive, and said they couldn’t help at all”

Helpful Report

(PM Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom!   All of our florists work with different courier services, DPD was the courier service used for your order to be completed. We did advise you on the day of delivery that the flowers had been taken to a pick-up shop to collect. We cannot comment on the reason or nature as to why this happened, but it is usually due to a recipient not being home or they could face other challenges at addresses. We are sorry this did not meet your expectations on your Floom order, we would like to note we do not ask £11 for delivery and in this instance the cost for the delivery on your order was £6.99.   We do hope your recipient loves the thoughtful gift.  We appreciate the feedback received. Many thanks!

Posted 1 year ago

“Do not use this company! Basically died with a few days and some on arrival.”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

Dear James,Thank you so much for taking the time to share your feedback regarding your experience with Floom. We truly appreciate your honesty and for bringing these issues to our attention. We appreciate you emailing us regarding this issue so that we can look into this further for you. Unfortunately, we do require complaints to be made within 72 hours of the flowers being delivered so that we can arrange a redelivery and provide accurate care instructions. As it has been a week since delivery has been made, we are unable to take this complaint further. Once again, we apologize for any disappointment or frustration caused and assure you that we value your feedback. Warm regards, Floom Customer Support Team

Posted 1 year ago

“Very disappointing, the flowers delivered did not look anything like the picture of the flowers I ordered. I notified customer service but they did not respond…still waiting”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

Hi Jo, Thank you for your review. We are sorry to hear that you were disappointed with your order. If you could please email us pictures of your order to support@floom.com, our customer service team will be happy to look into this further for you. Thanks, Floom

Posted 1 year ago

“Bought a bunch of flowers for mothers day through the website way in advance. I put in my postcode and up popped some options from which I chose to buy from. When I received the flowers and opened the box I was shocked! I had spent £59 on flowers that had been damaged. It was clear that the box was too small for the bunch and so they had just been rammed in which ended up chopping off some of the flowers. See photos. I complained to customer service and was told to get a response 24hrs later, note that they arrived the day before mothers day and received £17 refund. So on mothers day some of the flowers had already died (see second photo) I complained again and am still waiting for a response. Little did I know that the flowers were sent all the way from London and I live in Bristol. Don't bother with this service adn go to a local florists instead. Waste of money and time.”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Dear Anand, Thank you so much for taking the time to provide us with your feedback about your recent experience with Floom. We sincerely appreciate your valuable input, as it helps us improve our services. We are truly sorry to hear about the unfortunate issues you encountered with the flowers you purchased for Mother's Day. We understand how disappointing it must have been to receive damaged flowers despite ordering in advance. This should not have happened, and we apologize for any inconvenience caused. We apologize for the delay in getting back to you regarding your complaint. I can see that your complaint has been responded to and you have been provided with a resolution for your complaint. Regarding the distance the flowers were sent from, we deeply regret any misunderstanding. We do offer a wide selection of local florists for deliveries to avoid such circumstances. We apologize for any confusion in this regard. Once again, thank you for bringing this to our attention. We value your support and hope to have the opportunity to restore your faith in Floom. Best regards, Floom

Posted 1 year ago

“Worst customer service and flowers I have ever ordered if I could leave a zero score I would! Flowers started to wilt and die before 24 hours customer service recommended I re arrange them! Awful, I would suggest going to Marks and Spencer’s and pay £40 not £350 and they guarantee for 7 days! Do not use ever”

Helpful Report

(La Grande Beauté) - Posted 1 year ago

Dear Andrew, Thank you for taking the time to provide us with your feedback, this is highly important for us. We are so sorry to hear that you are not happy with the flowers delivered. Our colleagues have investigated this for you and we found that the tulips were delivered fresh and sturdy. They need fresh water upon arrival and it is natural for them to change the shape and to continually grow even is they are cut flowers. If you would have any other queries you can get back to us at support@floom.com and we will be more than happy to assist. Warm wishes, Floom team

Posted 1 year ago

Floom is rated 4.4 based on 21,461 reviews