Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,562 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,562 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice flowers”

Helpful Report

(Essence) - Posted 3 months ago

“I ordered through Floom bc it offered same day delivery and I wanted to make sure flowers reached my friend in Scotland the next day. I placed my order on 11/4 to arrive 11/5 between 9:00am-6:00pm. It never showed up on 11/5 and I was never notified it was delayed. I reached out to support and received no help. I was repeatedly told my order would be delivered within my delivery window I was given at checkout even that time was already long gone. It finally showed up an entire day late, at nearly 6:00pm on 11/6 when my friend was not home and they sat outside for hours. I contacted support to request a refund. $75 for some flowers is already wild work but then to not hold up your end of the deal on delivery? No. I was refunded $6.99, which is laughable. Give me a break. Awful experience. I was trying to cheer my friend up and all this did was stress us both out. 0/10 do not recommend.”

Helpful Report

(PM Flowers) - Posted 3 months ago

Thank you for taking the time to share your experience with us Ellen. I want to sincerely apologize for the delay in delivering your order and for the lack of communication you received regarding the status of your flowers. We understand how important it was for your gift to arrive on time to cheer up your friend, and we deeply regret that we did not meet your expectations. It’s clear from your account that the service you received fell short of both our standards and your reasonable expectations. The delay, the missed delivery window, and the insufficient resolution offered have understandably caused frustration and disappointment. We recognize that this situation not only disrupted your thoughtful gesture but also caused unnecessary stress for you and your friend. We truly value your feedback, as it helps us identify where we need to improve — both in our delivery processes and in how we communicate with customers when issues arise. I will ensure your concerns are shared with the appropriate teams so we can prevent similar situations in the future. Again, I am very sorry for the inconvenience and disappointment this has caused. Thank you for bringing this to our attention, and for giving us the opportunity to make things right.

Posted 2 months ago

“Flowers arrived perfectly on time, beautful!”

Helpful Report

(Flùr Flowers) - Posted 3 months ago

“I was anxious ordering from the U.S. but the site was very user-friendly, and the order was perfect.”

Helpful Report

(Daily Flowers) - Posted 3 months ago

“I ordered flowers on Saturday 1 Nov for delivery elsewhere as a birthday gift on Sunday 2 Nov. The order was confirmed by email - all very straightforward. I happily closed the computer down and carried on with my day. Saturday night I found that another email had arrived advising that my order had been cancelled "due to unforeseen cicumstances". That's not a reason, it's a poor excuse for bad organisation, compounded by it being too late for me to order Sunday birthday flowers elsewhere. It's no good if Floom doesn't have reliable florists to fulfil orders accepted by them.”

Helpful Report

(Fox Red Flowers) - Posted 3 months ago

We’re very sorry to hear about your experience and the disappointment caused by the cancellation of your order Jackie. We completely understand how frustrating it must have been to receive this news so late, especially when it was for a special birthday gift and left you without time to make other arrangements. While “unforeseen circumstances” can sometimes occur, we appreciate that this explanation felt insufficient and did not provide the clarity or support you deserved. Your feedback is important, and we will be reviewing this situation internally to ensure we work with reliable florists and improve our communication when issues arise. Our Customer Service team has sent you an email so we can discuss this further and explore how we can make it right. Please check your inbox (and spam/junk folder, just in case).

Posted 2 months ago

“Excellent service, beautiful arrangement! Perfect for the occasion!”

Floom 5 star review on 4th November 2025

Helpful Report

(Flùr Flowers) - Posted 3 months ago

“Nice Flowers - recommendation!”

Helpful Report

(Flowers For Dreams) - Posted 3 months ago

“It was my first time sending flowers to someone and I really loved the way of quality you guys send! Thank You so Much!!!”

Helpful Report

(Olympia Flowers) - Posted 3 months ago

“You advertise 6pm delivery. It arrived at 8.10”

Helpful Report

(Daily Flowers) - Posted 3 months ago

Thank you for sharing your feedback, and we’re truly sorry your order arrived later than our advertised 6pm delivery time Stephen. We understand how frustrating delays can be and we sincerely apologise for the inconvenience caused. We are reviewing what happened with your delivery to ensure this doesn’t happen again. Your time is important to us, and we appreciate you bringing this to our attention so we can improve our service.

Posted 2 months ago

“F for Flower is absolutely wonderful! Their arrangements are always stunning, fresh, and beautifully presented. The attention to detail and creativity really make each bouquet feel special. The team is friendly, professional, and always goes the extra mile to make sure everything is perfect. Highly recommend for anyone looking for elegant flowers in London! 🌸”

Helpful Report

Posted 3 months ago

“🌸 5 Stars – Absolutely Stunning Flowers & Exceptional Service! 🌸 The service was just as amazing — professional, friendly, and reliable from start to finish. Delivery was right on time, and the presentation was perfect. Whether it’s for a special occasion or just to brighten someone’s day, F FOR FLOWER truly delivers luxury and elegance in every petal.”

Helpful Report

Posted 3 months ago

“I was not able to see that my delivery had been made until the day after I requested it. I still have no photo proof or anything that says they were delivered, I simply have to trust it happened...”

Helpful Report

Posted 3 months ago

Thank you for your feedback and we’re sorry for the frustration caused Miya. We’ve looked into your order with the florist and confirmed it was delivered at approximately 7:30pm on 24th of Oct 2025. The driver arrived earlier but experienced a delay gaining access to your gated building, which extended the delivery time. Proof of delivery was taken, but due to a technical issue, our system did not update correctly at the time. We’re working to resolve this so future deliveries show accurate, real-time updates. We appreciate you bringing this to our attention and will use your feedback to improve our service.

Posted 2 months ago

“Lovely flowers The recipient was happy with them”

Helpful Report

(The Blossom House) - Posted 3 months ago

“The flowers were beautiful however they did not arrive on time despite paying extra for delivery on the expected day and the glass vase was broken when I picked up the flowers. Unfortunate.”

Helpful Report

(F For Flower) - Posted 3 months ago

Thank you for letting us know about your recent order. I’m really sorry the flowers didn’t arrive on time, especially after you paid extra for delivery on the expected day — and that the vase was broken when you received them. That’s definitely not the experience we want for our customers. We’d love to make it right for you. Please let us know if you’d prefer a replacement vase or a partial refund, and we’ll arrange it straight away. Thanks again for your feedback — it helps us improve and make sure this doesn’t happen again. We hope we can brighten your day again soon.

Posted 2 months ago

“The flowers were beautiful and the service was on time and very pleasant and helpful!”

Helpful Report

(Botanique Workshop) - Posted 3 months ago

“Thank you. I was called to make a different selection as my original choice was not available. this call assumed I knew what the new choices looked like. I don't know how this could be improveds. Maybe byending images via WhatsApp before calling???”

Helpful Report

(F For Flower) - Posted 3 months ago

Thank you so much for taking the time to share your experience with us. I’m sorry your original choice wasn’t available, and I completely understand how tricky it can be to choose a replacement without seeing what the options look like. Your idea of sending images via WhatsApp before calling is a fantastic suggestion! It would definitely make the process easier and more transparent, and I’ll be passing this along to our team so we can look into making it part of our service. We really appreciate your feedback — it helps us improve and make sure future experiences are smoother and more enjoyable for you and all our customers. Thanks again, and we hope to serve you better next time.

Posted 2 months ago

“Delivery was set for Oct 24 but now it's oct 27 and the order is still with the florist.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 months ago

We’re truly sorry for the delay and the inconvenience it caused — we know this wasn’t the experience you expected, and we take full responsibility for the mistake. As mentioned in our email when your refund was issued three weeks ago, you can use the code ONEMOREBLOOM15 at checkout on your next order to receive 15% off as a thank you for your patience and understanding. We hope you’ll give us the chance to make it up to you and provide the smooth, timely service you deserve.

Posted 2 months ago

“Beautiful flowers”

Helpful Report

(A&B Flower Shop) - Posted 3 months ago

“My wife love her anniversary flowers especially as she loves Tulips and it’s really hard to get them this time of year.”

Helpful Report

(F For Flower) - Posted 3 months ago

“I am very happy with the service and local florist. Bouquet arrived on time and was better than the picture. Thank you!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 months ago

Floom is rated 4.4 based on 21,562 reviews