Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,529 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were lovely and much appreciated by the recipient but arrived a day late. This was communicated and delivery fees refunded but a shame as they were to celebrate s birthday.”

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(Rachel Cho Floral Design) - Posted 2 months ago

“Amazing service and great flowers from Essence highly recommend!”

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Posted 3 months ago

“Flowers as described, extra thanks to the florist for a hand-written card!”

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(Rose & Mary) - Posted 3 months ago

“what a nice, freidnly and professional service! I highly recommend for any event and occasion.”

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(Stem And Stem) - Posted 3 months ago

“The flowers I received were absolutely beautiful! Fresh, vibrant, and arranged with so much care. Truly brightened my day—thank you!”

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(7 Garden Florist) - Posted 3 months ago

“Beautiful flowers, great customer service”

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(Le Jardin Rose) - Posted 3 months ago

“Payed 100$ for very little terrible looking flowers that weren’t delivered on time.”

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Posted 3 months ago

I’m very sorry to hear about your experience with your recent order. Receiving flowers that did not meet your expectations — and having them arrive late — is not the standard we strive for at Floom. I completely understand how disappointing this must have been, especially given the special nature of flower deliveries. Please accept our sincere apologies for both the quality and the timing issues.

Posted 3 weeks ago

“They delivered my flowers 3 days late, and they looked withered”

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(Rachel Cho Floral Design) - Posted 3 months ago

“Lovely selection - easy to browse and delivered on time!”

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(Clapham Flowers) - Posted 3 months ago

“I had a great experience with Noble Garden Florist. They made the whole ordering process very easy and efficient. The staff is also incredibly friendly and helpful. My rose was fresh and carefully delivered. Highly recommend!”

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(7 Garden Florist) - Posted 3 months ago

“Savash was extremely helpful, professional, polite, and informative. They extremely were extremely fresh and well packaged, professional, and delivered on time.This has been a local flower shop of mine for a very long time, and I will definitely be coming back”

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(7 Garden Florist) - Posted 3 months ago

“They have a beautiful selection of flowers. The ones we ordered looked like the picture on the website and the florist was kind enough to send me a photo of them before they were delivered. The only issue I had was the delivery person did not deliver the flowers to my friend. She was in a hotel room. I put the room number on the order, as well as a number to call to ensure they made it to her that day. It doesn't appear these instructions were followed because the flowers were left at the front desk of the hotel until the following day. I only found out because I was told my friend hadn't received the flowers. I had to call the front desk of the hotel and they said the flowers were just sitting on the desk. Thankfully, they still looked beautiful and the hotel made sure my friend received them. But, it was a day late and I paid for same day delivery so she could have them before her event that day. Other than the delivery, everything else was perfect!”

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(7 Garden Florist) - Posted 3 months ago

“Flowers came on time and as described! Floom always saves my last minute gift giving! Thank you”

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(PM Flowers) - Posted 3 months ago

“Easy process and nice selection. I just wish the message came on a more bespoke card. I was told it came as a sticker on the business card. Otherwise, the flowers looked beautiful and they appear to last.”

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(Rachel Cho Floral Design) - Posted 3 months ago

“Overall experience was great checking out and easy to choose delivery date & time”

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(My Blooming Business) - Posted 3 months ago

“The flowers were delivered late - two days after promised. They were very beautiful when they finally arrived. I wanted to use the discount dcode I had, but that was not given as an option on checkout.”

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(Meade's) - Posted 3 months ago

“Great choice of flowers and got delivered on time - will use again”

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(Rachel Cho Floral Design) - Posted 3 months ago

“Never again. Paid as a surprise to have flowers delivered for my wife for our anniversary. We left our flat at 6.45 for a meal we had booked with no sign of the flowers. On returning still no flowers and now locked in a dispute with floom who are saying they were delivered, interesting thing, wont say what time though so far. Use them at your peril, lesson learnt.”

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(F For Flower) - Posted 3 months ago

“The arrangement was pretty and arrived on time. My only complaint is that it was not nearly as nice or full of sunflowers as the advertised picture.”

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(Noble Garden Florist Weho) - Posted 3 months ago

“I spent £160 on flowers and paid for next day delivery, I received an e-mail 4 days later apologising that the flowers hadn't been delivered by their partner florist and that they would be the delivered the next day ( 5 days late!)and I would receive a 10% refund and my delivery charge refunded This was the first I'd been informed of any delay at all, I thought the flowers had been delivered - the delay and poor offer of compensation was totally unacceptable and very disappointing - fortunately when I expressed this their partner florist agreed to provide a full refund. Unfortunately this has put me off using them again”

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(Lilac & Willow Flowers) - Posted 3 months ago

Floom is rated 4.4 based on 21,529 reviews