Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,478 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,478 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 4th November 2025

1608

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accusations of fraud. Cancellation of orders without notice. Very poor experience, not recommended at all.”

Helpful Report

Posted 2 months ago

“Good service”

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(Flùr Flowers) - Posted 2 months ago

“Flower combination was lovely, but some roses looked a bit withered, a day later the petals were already brownish .... definately not worth the $160.00.”

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(Bloomie Flower Studio) - Posted 3 months ago

“Flowers were beautiful and ordering easy”

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(Flowers For Dreams) - Posted 3 months ago

“Super quick and contactless delivery!”

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(Saints Flowers) - Posted 3 months ago

“The flowers were ordered for a dear friend at the time of her dad passing. She said they were so beautifully presented that they made her smile. So worth every penny.”

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(Verdure Floral Design) - Posted 3 months ago

“The bouquet was quite small for the price—felt a bit overpriced.”

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(The Flower Gallery) - Posted 3 months ago

“Floom has the most beautiful arrangements! My daughter was absolutely thrilled to receive the flowers. The website is trustworthy and the delivery service is very reliable. This is my second time to use them. I know I will continue to use Floom.”

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(PM Flowers) - Posted 3 months ago

“I regularly use Floom for sending my MIL flowers for special occasions like Mother’s Day and her birthday. She is always pleased with the arrangements, but this time it was I who was disappointed. The flowers came fresh and the type of flowers included in the bouquet were accurate to the description. However, they were simply plunked together and not arranged at all… no artistry, no design, and the result was disappointing: pink roses on one side a huge white hydrangea on the other, purple flowers off by themselves… it just was underwhelming and didn’t look like the picture. I spent far more money on this than I usually do, hoping it would really make an impact and show her how much she matters, but honestly, I was upset that having spent more, she got a leas thoughtful gift.”

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(PM Flowers) - Posted 3 months ago

“I recently got the Discovery Set, and I’m so happy with it! The three scents—English Garden, Pomelo, and Terrarium—are all unique and absolutely beautiful. Even though the candles are small, they fill the room with a relaxing, elegant aroma that feels cozy and just the right amount of luxurious without being overpowering. I’ve also ordered flowers from this shop before and loved them. Everything I’ve received has been top quality and thoughtfully put together. This candle set is no exception. Highly recommend!”

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(Padam) - Posted 3 months ago

“I placed my order from Turkey. I was actually worried about the delivery time. However, everything was perfect. Thank you very much.”

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(Bimba Floral Studio) - Posted 3 months ago

“Amazing service and such stunning flowers!!”

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(PM Flowers) - Posted 3 months ago

“The Flowers were absolutely beautiful And on time How ever I had ordered a balloon also witch was not in my order”

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(F For Flower) - Posted 3 months ago

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Posted 3 months ago

“Beautiful fresh blooms delivered as promised!”

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(At Florist Ltd) - Posted 3 months ago

“Lovely flowers and excellant service.”

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(Rachel Cho Floral Design) - Posted 3 months ago

“Flowers were ordered 3 days in advance and they were delivered a day later than I had booked them to be delivered for and that too late in the day on the delayed day. Pretty appalling.”

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(Into The Meadow) - Posted 3 months ago

“Las velas huelen exquisito, mega recomendado como un presente para tus seres queridos y el servicio de entrega fue el mejor. Super recomendado.”

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Posted 3 months ago

“I ordered the Sunshine arrangement and it didn’t look anything like the picture presented on website. It cost over $200, it wasn’t very full and the two main flowers were daisies. Would like a refund.”

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(LEF) - Posted 3 months ago

“Super easy to book the delivery, very fast, and great quality! I order from Paris for next day delivery and it was perfect.”

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(Clapham Flowers) - Posted 3 months ago

Floom is rated 4.4 based on 21,478 reviews