Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,475 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,475 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall experience was great checking out and easy to choose delivery date & time”

Helpful Report

(My Blooming Business) - Posted 1 month ago

“The flowers were delivered late - two days after promised. They were very beautiful when they finally arrived. I wanted to use the discount dcode I had, but that was not given as an option on checkout.”

Helpful Report

(Meade's) - Posted 1 month ago

“Great choice of flowers and got delivered on time - will use again”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 month ago

“Never again. Paid as a surprise to have flowers delivered for my wife for our anniversary. We left our flat at 6.45 for a meal we had booked with no sign of the flowers. On returning still no flowers and now locked in a dispute with floom who are saying they were delivered, interesting thing, wont say what time though so far. Use them at your peril, lesson learnt.”

Helpful Report

(F For Flower) - Posted 1 month ago

“The arrangement was pretty and arrived on time. My only complaint is that it was not nearly as nice or full of sunflowers as the advertised picture.”

Helpful Report

(Noble Garden Florist Weho) - Posted 1 month ago

“I spent £160 on flowers and paid for next day delivery, I received an e-mail 4 days later apologising that the flowers hadn't been delivered by their partner florist and that they would be the delivered the next day ( 5 days late!)and I would receive a 10% refund and my delivery charge refunded This was the first I'd been informed of any delay at all, I thought the flowers had been delivered - the delay and poor offer of compensation was totally unacceptable and very disappointing - fortunately when I expressed this their partner florist agreed to provide a full refund. Unfortunately this has put me off using them again”

Helpful Report

(Lilac & Willow Flowers) - Posted 1 month ago

“Great experience, very easy to use and organise. I sent two seperate bunches to diff addresses in the UK, I live in New Zealand so wasn’t sure how to organise this easily, Floom was a breeze, no issues, plenty of choice, quick payment and flowers arrived on time on schedule. Thank you.”

Floom 5 star review on 8th September 2025

Helpful Report

(PM Flowers) - Posted 1 month ago

“Super nice and 0erfect flowers”

Helpful Report

(At Florist Ltd) - Posted 1 month ago

“Very pretty and my girlfriend loves it. Only problem is they don’t call when they deliver.”

Helpful Report

(Edie Rose) - Posted 1 month ago

“I was very disappointed and dissatisfied by the service. I had order flowers for a special occasion and they were not delivered on the day promised. I had to reach out to find out order of status. When order was not delivered, I asked for a refund and I was told that is not possible. I don't think my expectation of having flowers delivered on the day requested is unreasonable. The flowers were a surprise and did not arrive on the day I wanted. At no point was I advised that delivery could not be made on the day I requested. If I didn't reach out, Floom would have been unaware. The flowers were delivered the next day. I found this company to be unreliable and I would not recommend using them.”

Helpful Report

(Noble Garden Glendale) - Posted 1 month ago

“Really lovely flowers - super prompt and easy delivery”

Helpful Report

(PM Flowers) - Posted 2 months ago

“Flowers never arrived”

Helpful Report

(Phillo) - Posted 2 months ago

“Never arrived.”

Helpful Report

(Bernard Rochet Flowers) - Posted 2 months ago

“The flowers are as nice in real as on the photos.”

Helpful Report

(PM Flowers) - Posted 2 months ago

“Terrible service - delivery at 10pm for same day flowers which were for special occasion”

Helpful Report

Posted 2 months ago

“My only critiques are the flowers received were different than those in the photo . I was trying to avoid roses as they die quickly but the bouquet was mostly roses it seemed. Also ask zip code first please so you only see what’s actually available in that area. Otherwise I’ve been very pleased ! Thank you ….”

Helpful Report

(PM Flowers) - Posted 2 months ago

“Really useful platform. I can recommend.”

Helpful Report

(Essence) - Posted 2 months ago

“I have been using gloom for many years for my family in the UK and I usually love all the arrangements. Unfortunately the last one I have ordered was very different strip the picture u chose. I understand sometimes the flowers aren’t available but I expect the replacement to be of the same category. Makes me wonder for next time. I have to say it came fresh and on time. I’m just unhappy at how different it looked from the photo.”

Helpful Report

(Phillo) - Posted 2 months ago

“Delivery was fine but what was delivered was very poor quality and rubbish for the price paid. The box was poorly constructed cardboard sloppily painted with white emulsion paint; no branding or logo as illustrated. The box quickly became soggy when the flowers were watered. The roses were very short stemmed and looked tired and bedraggled. Attaching a photo from the day afterwards.”

Helpful Report

Posted 2 months ago

“Beautiful flowers delivered, small issue with communications but flowers arrived on the day”

Helpful Report

(PM Flowers) - Posted 2 months ago

Floom is rated 4.4 based on 21,475 reviews