Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,492 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,492 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of flowers and florists. Good at fixing any problems. Use no-one else.”

Helpful Report

(Love And Blooms) - Posted 1 year ago

“The experience, which was to be an expression of joy, was ruined by an automated delivery system that is faulty, which resulted in a chain of events that made the experience a difficult one. The delivery driver also did not follow instructions, which resulted in a delayed delivery. A request for a refund was not granted. I will not use this service again.”

Helpful Report

(Bloom & Go) - Posted 1 year ago

Dear Patricia, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We truly appreciate customers like you who reach out and let us know about their experiences. We would like to apologize for the series of unfortunate events that occurred during your order. We understand how frustrating it must have been for you, especially since your experience was supposed to bring joy. We sincerely apologize for any inconvenience this may have caused. Kind regards, The Floom Team

Posted 1 year ago

“For a friend's birthday who I buy flowers for every year, and these may be the best she has received. This is my first time using Floom, and I will definitely be using them again.”

Helpful Report

(Morning Flowers) - Posted 1 year ago

“Easy to use & timely!”

Helpful Report

(My Blooming Business) - Posted 1 year ago

“beautiful flowers. somewhat overpriced”

Helpful Report

(BLOMST Los Angeles) - Posted 1 year ago

“Great flowers and service”

Helpful Report

(Orchidya) - Posted 1 year ago

“Great flowers and delivery experience. They delivered within the arranged time and went to the neighbour as instructed. Thank you”

Helpful Report

(Cora Louise) - Posted 1 year ago

“I sent my best friend flowers for her bday. Excellent next day delivery and flowers looked even better than the picture! 100% recommend🌸🌸!!!”

Floom 5 star review on 19th September 2024

Helpful Report

(Essence) - Posted 1 year ago

“As described - would recommend”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

“Sent flowers and a fruit basket and the recipient loved both, incredible fresh fruit and a gorgeous bouquet!”

Helpful Report

(Express Gift Service) - Posted 1 year ago

“Excellent and fast product and delivery.”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“Great service as always. Whether it's an order in the UK or US, quality is always exceptional. Highly recommend for unique arrangements for that special occasion or person”

Helpful Report

(BloomsyBox) - Posted 1 year ago

“Great flowers”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

“Flowers were beautiful! My grandmother was super happy! Thank you!”

Helpful Report

(A&M Floral Place FC) - Posted 1 year ago

“I was ordering flowers from overseas and I was very particular about the quality and service. Floom not only provided exceptional customer service but also kept me updated with the delivery and made sure all my request were fulfilled”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Bought the cheeseboard selection as a gift for my sister and she absolutely loved it! The cheese was delicious and the selection was just perfect. Everything was very fresh and tasty. Lovely flavour that was not at all overpowering. Loved it!”

Helpful Report

(The Bath Soft Cheese Company) - Posted 1 year ago

“I sent some flowers (“Pastel”, in a vase) to my daughter and she absolutely loved them, thank you!! Everything went according to plan, she received them same day even though I only placed the order at lunchtime!”

Helpful Report

(Bimba) - Posted 1 year ago

“would never order again, floweres were nothing like on the picture, and soem were dead.”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

Hello, Thank you for taking the time to share your review of your recent experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on the 11th of September for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 1 year ago

“fine, not as good as the photo”

Helpful Report

(Q Florist) - Posted 1 year ago

Dear Valued Customer,  Thank you for taking the time to share your review of your experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on August 29th for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 1 year ago

“flowers were said to be beautiful”

Helpful Report

(Mad Lilies) - Posted 1 year ago

Floom is rated 4.4 based on 21,492 reviews