Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,494 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fine, not as good as the photo”

Helpful Report

(Q Florist) - Posted 1 year ago

Dear Valued Customer,  Thank you for taking the time to share your review of your experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on August 29th for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 1 year ago

“flowers were said to be beautiful”

Helpful Report

(Mad Lilies) - Posted 1 year ago

“Ordering a bouquet from Floom was easy and they were great in keeping me posted on my delivery. I was really happy to see that the gorgeous bouquet that I selected is the one that my daughter received. I will be ordering again!”

Floom 5 star review on 16th September 2024

Helpful Report

(Sunny Florists) - Posted 1 year ago

“Fantastic selection of independant florists and beautiful flowers. Easy to use website and lots of delievery options.Would highly reccommend.”

Helpful Report

(Edie Rose) - Posted 1 year ago

“I had an extremely disappointing experience with Floom. The poor customer service and failed delivery of my recent orders not only caused unnecessary stress but has also failed to provide the intended support to the recipient during a particularly difficult time. The delivery was intended as a sympathy gift for someone coping with a significant loss. This person works demanding hours in the NHS and was unable to collect deliveries during regular business hours. I specifically requested that the order be left with neighbours if there was no answer, a method that has worked reliably in the past. Despite this, the delivery was taken to a post office that is inconveniently located, ignoring my explicit instructions. This is particularly infuriating given that FOUR other deliveries arrived on the same day and were successfully left with neighbours. Your company’s failure to follow instructions or show any flexibility in delivering a time-sensitive, thoughtful gift is deeply disappointing. Upon contacting your customer service (Louise) to explain that the recipient would not be able to collect the flowers, I was met with an unsympathetic and unhelpful response. This lack of concern is unacceptable, especially considering the nature of the gift and the situation it was meant to address. Due to this negligence, I had to go out of my way to ask friends to collect the now-wilted flowers from the post office four days later.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Shakilah, Thank you for taking the time to share your review of your recent experience with Floom. As previously communicated to you, the third-party delivery service was unable to complete the delivery due to no response at the recipient's address, they followed standard protocol by leaving the flowers at a designated collection pick-up point. This is a standard procedure when a delivery cannot be left with a neighbour as instructed. We recognise that this situation resulted in a delay and inconvenience in the flowers being received. Unfortunately, once a delivery is made to a collection point, we are unable to intervene further to retrieve or re-deliver the order. We understand this may not have been the ideal outcome you were hoping for and we apologise for any inconvenience this may have caused. At Floom, we strive to provide the best possible service to our customers. Your feedback is invaluable in helping us identify areas where we can improve. We will use your comments to review our processes and see if there are ways we can enhance our service in similar situations in the future.

Posted 1 year ago

“Came very quick and in good condition, no issues”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Best way to get beautiful flowers at short notice!”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

“Wonderful service — I was out of the country across the world and wanted to surprise my Fiancé who was 11 hours behind timezone wise. Ordered on Floom and the flowers got their same day. She was so surprised and loved them. Will always order from Floom for same day delivery on beautiful flowers!”

Helpful Report

(The Flowers) - Posted 1 year ago

“realy useful platform, only downside is the site is occasionally glitchy.”

Helpful Report

(My Blooming Business) - Posted 1 year ago

“My granddaughter was very happy with her flowers. Thank you”

Helpful Report

(Flower Station) - Posted 1 year ago

“I am very happy with all of my orders from Floom!”

Helpful Report

(PM Flowers) - Posted 1 year ago

“The flowers I ordered were for a special occasion - the first of my off-spring to get engaged! I selected a stunning, “different” bouquet, with wild flowers and grasses, just like the countryside where the happy couple got engaged. The flowers were perfect! Just like the photograph and they arrived promptly. Thank you! I will definitely use your services again!”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“Great choice for me with ordering from Sydney for a London delivery of flowers which my daughter said were beautiful. Same day delivery as organised so I was very happy.”

Helpful Report

(Iridescent Florals) - Posted 1 year ago

“Easy and nice site. I ordered a rose for my friend in Manchester and completed the order from Saudi Arabia and did not face any problems.”

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(Verdure Floral Design) - Posted 1 year ago

“Excellent service, thank you very much”

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(Orchidya) - Posted 1 year ago

“The flowers were absolutely gorgeous and exceeded my expectations.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Always reliable, excellent selection, and best-of service!”

Helpful Report

(LEF) - Posted 1 year ago

“Easy to use, good variety”

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(Botanique Workshop) - Posted 1 year ago

“Beautiful bouquet, simple order process and everything arrived on time - recommend!”

Helpful Report

(Blooms By Cag) - Posted 1 year ago

“My experience with Floom was wonderful. The flowers were spectacular and delivery super fast. Floom will definitely be my first choice whenever I need to gift someone special flowers.”

Helpful Report

(Flowers By Blooming Affairs) - Posted 1 year ago

Floom is rated 4.4 based on 21,494 reviews