Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you, the service was great and flowers were beautiful!”

Helpful Report

(Flower Of The World) - Posted 1 year ago

“LEF created a stunning arrangement with fresh, beautifully chosen flowers that captured exactly what I wanted. The service was friendly and professional, making the whole experience effortless. Highly recommend for exceptional, high-quality flowers!”

Floom 5 star review on 28th October 2024

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(LEF) - Posted 1 year ago

“Excellent”

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(Lovely Blooms Decorations Corp) - Posted 1 year ago

“Quality flowers, same day delivery, amazing customer service !”

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(Blooms By Cag) - Posted 1 year ago

“Easy to use website, beautiful flowers and so nice to support local businessez”

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(Rose & Mary) - Posted 1 year ago

“Fabulous choice of sendable bouquets, fast, reliable delivery, and bouquet received looked very like one I ordered. This isn't the case with every florist. Happy to recommend.”

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(Clapham Flowers) - Posted 1 year ago

“Super easy platform and seamless transaction”

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(PM Flowers) - Posted 1 year ago

“Excellent service & products!”

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(PM Flowers) - Posted 1 year ago

“Good quality delivered on time”

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(Floom Blooms) - Posted 1 year ago

“Next day delivery for my sisters birthday. All on time and beautiful flowers”

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(Gardenia Of London) - Posted 1 year ago

“Fast and reliable delivery service of high quality flowers.”

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(Ode A La ROSE) - Posted 1 year ago

“Late delivary of the flowers delivary date was for a birthday on saturday 19th Oct and where delivered on Monday 21 Oct”

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(Floom Blooms) - Posted 1 year ago

Dear Andrew, Thank you for your review. We have looked into the delivery issue for you and we could see that there was a delay at the delivery depot. We can only apologise for the inconvenience caused. We can assure you that this is not the level of service that we usually provide and we would love to have you back so we can make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Easy choices and seamless transaction”

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(Verdure Floral Design) - Posted 1 year ago

“Beautiful flowers”

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(Clapham Flowers) - Posted 1 year ago

“Ordered Flowers for my sister from LEF florist. I can not express how beautiful and aesthetically pleasing they were! Truly unique and stylish design ♥️ It was perfect, just what I was looking for! My sister loved the flowers and was impressed by the cute packaging as well! Will definitely order again with this designer!!!”

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Posted 1 year ago

“The order has not arrived despite ordering several days in advance. Customer service has been slow to respond.”

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(Little Clapham) - Posted 1 year ago

Dear Gabrielle, Thank you for taking the time to leave us a review. We are so sorry about how the track of this order went. As we have discussed, due to a system issue, the order's details could not be found on time therefore, the order was not delivered. Our colleagues provided you with a full refund and they have emailed you to confirm this. We can not apology enough for the inconvenience caused. We can assure you that this is not the level of service that we usually provide therefore, we would love to have you back and make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Great company to order flowers in cities where you don’t know any florists.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“I chose a gift for my niece for her 16th birthday. She's very arty, so I chose something appropriate. When she texted me to say thankyou, I could tell by her tone that she was a little underwhelmed so I asked her to forward a shot of the arrangement. When I saw it I was so dissapointed - it looked like the kind of thing you might send to your granny. I used the chat bot on the site to say how disappointed I was......sent them a shot and they said they thought that the arrangement and quality looked fine. Won't be using them again.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom and share your feedback regarding the flowers received for the 16th birthday occasion. We are disappointed to hear that you were not completely satisfied with the bouquet. Please allow us to address your concerns. We understand that you felt the quality and arrangement of the flowers did not match the image on our website. We received one photo to support your complaint, which we have carefully reviewed. While we noticed a slight colour variation in one of the flowers, we found that the overall quality and selection of flowers were consistent with what was advertised on our website. The arrangement appeared to be slightly different due to its positioning in the carrier, which is normal and can occur during transport.  We want to assure you that we take all complaints seriously and strive for accuracy in our assessments. However, from the single photograph provided, it was challenging to view the bouquet in its entirety. Based on what we could see, the bouquet appeared to be as it should be, except for the minor colour variation mentioned and the selected bouquet you chose was delivered.

Posted 1 year ago

“I ordered flowers for the hotel Reception. The courier didn't even call the person to inform him that the flowers were left for him, so the flowers have been standing uncollected for the second day.. I had to call and look for them myself.. Not a good experience...”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Floom! We understand your concerns regarding the delivery process and would like to provide some clarification on our procedures here in the UK. Our partner florists do not typically call recipients unless there are issues at the time of delivery. As your order was for a hotel reception with instructions to "Leave at reception," the delivery was completed as per your specified instructions. In such cases, the duty of care transfers to the reception team upon their acceptance of the delivery for a guest at their establishment.  We apologize if this process did not meet your expectations. Your feedback is invaluable, and we will consider ways to enhance our communication for similar situations in the future. We apologise for any inconvenience caused. Customer Support Team Floom

Posted 1 year ago

“We bought this bouquet from the UK for our American colleagues to thank them for their hospitality. The composition was stunning and they loved it very much!”

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(Bloomie Flower Studio) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews