Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,494 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the last bunch of flowers sourced through Floom was one of the most imaginative and longest lasting that I have ordered anywhere. Congratulations. My wife was absolutely thrilled!”

Helpful Report

(Essence) - Posted 1 year ago

“Great service”

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(Saints Flowers) - Posted 1 year ago

“Flowers that were sent for 1/3 rd smaller than what I purchased”

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(Magic Flowers Chicago) - Posted 1 year ago

Dear Kanan, Thank you for taking the time to leave us a review. We are so sorry to hear that the bouquet was smaller than advertised. We have looked into our email history, and we could not find a complaint from you. Would you kindly contact our customer service team at support@floom.com so they can assist you further? Warm wishes, Floom Team

Posted 1 year ago

“Overal experience is good, service is within expectations and delivery mostly on time. However the price is usually quite high. also the fact you cannot search for flowers/bouquet of flowers under”

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(F For Flower) - Posted 1 year ago

“Amazing everything great ! Love you guys”

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(Green Fresh Florals + Plants) - Posted 1 year ago

“LOVE floom. The most beautiful and fast flower delivery. Only place I order from!”

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(BLOMST Los Angeles) - Posted 1 year ago

“Flowers never delivered. Really disappointed”

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(Bursting Bud) - Posted 1 year ago

Dear Bren and Benti, Thank you so much for taking the time to share your feedback on Floom. We genuinely appreciate your openness and honesty about your recent experience with us. Your input is truly valuable in helping us improve our services. We apologize for the disappointment caused by the flowers that were never delivered. This was due to our partner florist not having all the stems needed for the delivery. This is certainly not the kind of experience we want our customers to have, and we understand how frustrating it must have been for you. Once again, thank you for sharing your experience with us. We truly value your feedback and are committed to ensuring that situations like these are promptly addressed and resolved. Please let us know how we can make things better for you. Best regards, The Floom Customer Support Team

Posted 1 year ago

“I chose to order via Floom because they had an option for same day delivery with local florists. I later received an email telling me it wouldn't be possible. This left me not enough time to arrange an alternative company/florist. The flowers and delivery were expensive so to not have the order fulfilled as promised is awful service. I've since received an email stating a further delay to the delivery. There has been no mention of compensating any part of the transaction (customer service 101). I do not recommend using Floom.”

Helpful Report

(Nightingale) - Posted 1 year ago

Dear Lydia, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate your honest review and apologize for the inconvenience you faced. We understand how frustrating it must have been for you to receive an email stating that same day delivery was not possible, leaving you with insufficient time to arrange an alternative option. This is definitely not the level of service we strive to provide to our valued customers like yourself. We are also sorry for the further delay in the delivery and the lack of mention regarding compensating any part of the transaction. You are absolutely right, this should have been a part of our customer service approach. Once again, thank you for bringing these issues to our attention, Lydia. We do hope your recipient enjoyed their flowers. We hope to have the opportunity to serve you better in the future. Warm regards, The Floom Team

Posted 1 year ago

“Flowers were as beautiful as I could have expected!”

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(Botanique) - Posted 1 year ago

“Love supporting local businesses and the delivery timing was perfect”

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(Flowers On The Ave) - Posted 1 year ago

“Dear Sirs, I was disheartened to realize the the recepient never received the order despite the confirmation of Floom. I have been put in an extremely embarrasing position. This is a fraud and I will make sure the informaoitn about Floom lack of oversight is disseminated.”

Helpful Report

(Windmill Flowers) - Posted 1 year ago

Dear Vladimir, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the delivery service offered. We have been advised that the recipient was not a guest of the hotel provided as the delivery address, and our colleagues emailed you on the day of delivery to let you know. If you would like to discuss this further, please, do not hesitate to reply to the email sent to you. Warm wishes, Floom Team

Posted 1 year ago

“Sent these to my daughter to cheer her up And they were beautiful and exceptional value. Would definitely use you again. Thank you”

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(Verdure Floral Design) - Posted 1 year ago

“Thank you so much”

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(Baeza's Flowers And Decorations) - Posted 1 year ago

“Great same day service”

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(Essence) - Posted 1 year ago

“I ordered these flowers from overseas. I had good customer support, the flowers were lovely and arrived in good time. I'm delighted as was the recipient.”

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(PM Flowers) - Posted 1 year ago

“Amazing selection and service. Love Floom!”

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(Noble Garden) - Posted 1 year ago

“Very good experience”

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(Gardenia Of London) - Posted 1 year ago

“I use Floom a lot now because their elegant and tasteful floral arrangements are a step above the usual and the service is good too!”

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(Baeza's Flowers And Decorations) - Posted 1 year ago

“lovely flowers”

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(Boston Florist) - Posted 1 year ago

“Excellent selection of flowers and great flexibility with delivery times”

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(Bimba) - Posted 1 year ago

Floom is rated 4.4 based on 21,494 reviews