Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were great.”

Helpful Report

(Flower Station) - Posted 1 year ago

“Beautiful flowers. Accurate delivery. Easy to order.”

Helpful Report

(Edie Rose) - Posted 1 year ago

“Extremely satisfying process! This is the third time I've used Floom to deliver flowers to loved ones in t the UK. It was very easy to order, and I appreciate the follow-up when the flowers were delivered. I'll definitely continue to use Floom! Thank you!”

Helpful Report

(Jean Page Florist) - Posted 1 year ago

“The flower's really beautiful and sent it on time for my friend’s birthday. This's very great gift.”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“Order was not delivered.”

Helpful Report

(Nigella SF) - Posted 1 year ago

Thank you for taking the time to review your experience with Floom. We are truly disappointed to learn that your flower delivery did not go as planned. Please accept our sincere apologies for the inconvenience caused by the delivery not going out on your chosen date. We understand how important timely deliveries are, especially when it comes to special occasions or heartfelt gestures.  Our partner florist offered to deliver the following day and extended their sincere apologies for causing disappointment. While we strive to ensure all deliveries are made as scheduled, we acknowledge that unforeseen circumstances can sometimes arise. We are committed to learning from this experience and improving our processes to prevent such issues in the future. A full refund has been issued, as communicated to you by the Customer Support team. We greatly appreciate your feedback as it helps us improve our services.

Posted 1 year ago

“Fantastic Service! Will definitely use again.”

Helpful Report

(Stem And Stem) - Posted 1 year ago

“The delivery person was very patient, and my girlfriend loved the flowers!”

Helpful Report

(Sunny Florists) - Posted 1 year ago

“I made an order from Ukraine, very convenient and comfortable service. In a short time I chose what I needed and made an order. The bouquet was delivered quickly. I advise”

Floom 5 star review on 13th October 2024

Helpful Report

(7 Garden Florist) - Posted 1 year ago

“Please don't send discount codes that don't work! I only ordered because I was promised a £10 discount code for first-ever time purchase. I made an order for £60 but the code wouldn't work. So I had removed the chocolates and paid the £50 for the flowers only.”

Helpful Report

Posted 1 year ago

Dear Max, Thank you for the time taken to leave us a review. We are sorry to hear that you had an issue with the discount code. We have tried to find any communication that you had with us to discuss this but we could not find any. Please reach our friendly customer support team at support@floom.com so you can discuss this further. Warm Wishes, Floom Team

Posted 1 year ago

“The delivery was speedy and the flowers were beautiful.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

“As an American I always use Floom to send flowers to the UK. This is my second time ordering with them and service has always been good. Flowers always come on time”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“Fast Delivery! Beautiful Boquet”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“Ordering through Floom was easy and troublesome free! The flowers were delivered without issue and the arrangement looked exactly like the picture online. I will most definitely be ordering with them again.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“I am impressed that Floom offers same day delivery so I had no reservations requesting a next-day delivery from their site. However it dawned on me what if the bouquet is delivered after the intended recipient has left? Fortunately this was not the case as the courier delivered far ahead of 6pm. Perhaps Floom my offer an option that enables selecting a morning, afternoon or anytime window? I would have paid the premium.”

Helpful Report

(Essence) - Posted 1 year ago

“Delivered on time, personally, and delivery reported promptly. Really appreciated by my brother”

Helpful Report

(Cartwright & Butler) - Posted 1 year ago

“One order sent without a card , so my 80 year old friend did not who sent flowers. Order delivered to my house (for my birthday from son) put on my front porch at 9:00 pm and no knock or doorbell rang. Did not notice until next day. Will never use again”

Helpful Report

Posted 1 year ago

Dear Donna, We can not find a recent order's details in our system so we can advise further. Please, do not hesitate to contact our support team at support@floom.com to discuss your query further. Warm wishes, Floom Team

Posted 1 year ago

“Great service”

Helpful Report

(Morning Flowers) - Posted 1 year ago

“awesome flowers!”

Helpful Report

(Wild Stems LA) - Posted 1 year ago

“Fast and easy process.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“First time using Floom but I will certainly use them again, when my sister received them her daughter took a photo of them to show me & I was as well as my sister & her daughter were over the moon with them so much so that her daughter asked where I got them from as she would like to order some flowers. Well done Floom”

Helpful Report

(PM Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews