Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter loved the bouquet for her birthday.”

Helpful Report

(Essence) - Posted 1 year ago

“the flowers were dead.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Hello, We are disappointed to learn that the flowers were not as expected. As the delivery was completed on the 17th of September for the order number you provided, we were unable to address your concerns promptly. We’re only able to investigate fully for quality or substitution complaints with images sent to us that have been delivered within 72 hours due to the perishable nature of flowers. Roses are especially delicate, and any delivery that has been sent overnight will need a little time and TLC to refresh and revive to compensate. We thank you for taking the time to leave your review of Floom, we welcome any and all feedback - Many thanks!

Posted 1 year ago

“Easy process to send lovely flowers from far away.”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“I was extremely disappointed to be charged £80 for about 5 stems of flowers. That has made me very sad as I wanted it to be a special bouquet for my daughter in law”

Helpful Report

Posted 1 year ago

Dear Caroline, Thank you for your review. We are so sorry to hear that you were unhappy with the service provided. We have looked into our system and we could not find any complaints from you about this. Please, do not hesitate to get in touch with our customer service department to be assisted further on this. We can be contacted at support@floom.com. Warm wishes, Floom Team

Posted 1 year ago

“great experience - she loved it”

Helpful Report

(Orchidya) - Posted 1 year ago

“Delivered on time, nice flowers, lovely card”

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(Lilac And Bloom) - Posted 1 year ago

“It was very straight forward and efficient and I could use florists near the recipient - thank you”

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(F For Flower) - Posted 1 year ago

“I am furious. I specifically noted to call the number before leaving the arrangement in the lobby of the apartment building and apparently the flowers were taken by someone else, not the intended recipient (I learned this yesterday). So $170 shot and my Aunt received nothing on her 81 birthday.”

Helpful Report

(E And A Events Ltd) - Posted 1 year ago

Dear Jen, Thank you for taking the time to leave us a review. We are so sorry to hear that your recipient did not get the order. Please, do not hesitate to contact our customer support team to discuss this further. We can be contacted at support@floom.com Warm wishes, Floom Team

Posted 1 year ago

“Great and fast”

Helpful Report

(Fani’s Florals) - Posted 1 year ago

“so easy to order gorgouse flowers for someone if you life far away, they support small local busineses whch is great xx”

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(Saints Flowers) - Posted 1 year ago

“Great service. Very convenient, communication was A1 on delivery, and ultimately got me out of a pickle very quickly :)”

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(PM Flowers) - Posted 1 year ago

“Floom has been so helpful for me. I moved to another country and use Floom to send flowers to friends and family back home as it's so easy to find florists in different areas. The quality has been good and I've experienced minimal delays/problems, all of which were addressed.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Gorgoeus bouquet!”

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(DBA The Houses Of Bouquets) - Posted 1 year ago

“Excellent range of flowers and florists. Good at fixing any problems. Use no-one else.”

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(Love And Blooms) - Posted 1 year ago

“The experience, which was to be an expression of joy, was ruined by an automated delivery system that is faulty, which resulted in a chain of events that made the experience a difficult one. The delivery driver also did not follow instructions, which resulted in a delayed delivery. A request for a refund was not granted. I will not use this service again.”

Helpful Report

(Bloom & Go) - Posted 1 year ago

Dear Patricia, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We truly appreciate customers like you who reach out and let us know about their experiences. We would like to apologize for the series of unfortunate events that occurred during your order. We understand how frustrating it must have been for you, especially since your experience was supposed to bring joy. We sincerely apologize for any inconvenience this may have caused. Kind regards, The Floom Team

Posted 1 year ago

“For a friend's birthday who I buy flowers for every year, and these may be the best she has received. This is my first time using Floom, and I will definitely be using them again.”

Helpful Report

(Morning Flowers) - Posted 1 year ago

“Easy to use & timely!”

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(My Blooming Business) - Posted 1 year ago

“beautiful flowers. somewhat overpriced”

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(BLOMST Los Angeles) - Posted 1 year ago

“Great flowers and service”

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(Orchidya) - Posted 1 year ago

“Great flowers and delivery experience. They delivered within the arranged time and went to the neighbour as instructed. Thank you”

Helpful Report

(Cora Louise) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews