Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my best friend flowers for her bday. Excellent next day delivery and flowers looked even better than the picture! 100% recommend🌸🌸!!!”

Floom 5 star review on 19th September 2024

Helpful Report

(Essence) - Posted 1 year ago

“As described - would recommend”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

“Sent flowers and a fruit basket and the recipient loved both, incredible fresh fruit and a gorgeous bouquet!”

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(Express Gift Service) - Posted 1 year ago

“Excellent and fast product and delivery.”

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(Clapham Flowers) - Posted 1 year ago

“Great service as always. Whether it's an order in the UK or US, quality is always exceptional. Highly recommend for unique arrangements for that special occasion or person”

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(BloomsyBox) - Posted 1 year ago

“Great flowers”

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(At Florist Ltd) - Posted 1 year ago

“Flowers were beautiful! My grandmother was super happy! Thank you!”

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(A&M Floral Place FC) - Posted 1 year ago

“I was ordering flowers from overseas and I was very particular about the quality and service. Floom not only provided exceptional customer service but also kept me updated with the delivery and made sure all my request were fulfilled”

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(PM Flowers) - Posted 1 year ago

“Bought the cheeseboard selection as a gift for my sister and she absolutely loved it! The cheese was delicious and the selection was just perfect. Everything was very fresh and tasty. Lovely flavour that was not at all overpowering. Loved it!”

Helpful Report

(The Bath Soft Cheese Company) - Posted 1 year ago

“I sent some flowers (“Pastel”, in a vase) to my daughter and she absolutely loved them, thank you!! Everything went according to plan, she received them same day even though I only placed the order at lunchtime!”

Helpful Report

(Bimba) - Posted 1 year ago

“would never order again, floweres were nothing like on the picture, and soem were dead.”

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(At Florist Ltd) - Posted 1 year ago

Hello, Thank you for taking the time to share your review of your recent experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on the 11th of September for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 1 year ago

“fine, not as good as the photo”

Helpful Report

(Q Florist) - Posted 1 year ago

Dear Valued Customer,  Thank you for taking the time to share your review of your experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on August 29th for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 1 year ago

“flowers were said to be beautiful”

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(Mad Lilies) - Posted 1 year ago

“Ordering a bouquet from Floom was easy and they were great in keeping me posted on my delivery. I was really happy to see that the gorgeous bouquet that I selected is the one that my daughter received. I will be ordering again!”

Floom 5 star review on 16th September 2024

Helpful Report

(Sunny Florists) - Posted 1 year ago

“Fantastic selection of independant florists and beautiful flowers. Easy to use website and lots of delievery options.Would highly reccommend.”

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(Edie Rose) - Posted 1 year ago

“I had an extremely disappointing experience with Floom. The poor customer service and failed delivery of my recent orders not only caused unnecessary stress but has also failed to provide the intended support to the recipient during a particularly difficult time. The delivery was intended as a sympathy gift for someone coping with a significant loss. This person works demanding hours in the NHS and was unable to collect deliveries during regular business hours. I specifically requested that the order be left with neighbours if there was no answer, a method that has worked reliably in the past. Despite this, the delivery was taken to a post office that is inconveniently located, ignoring my explicit instructions. This is particularly infuriating given that FOUR other deliveries arrived on the same day and were successfully left with neighbours. Your company’s failure to follow instructions or show any flexibility in delivering a time-sensitive, thoughtful gift is deeply disappointing. Upon contacting your customer service (Louise) to explain that the recipient would not be able to collect the flowers, I was met with an unsympathetic and unhelpful response. This lack of concern is unacceptable, especially considering the nature of the gift and the situation it was meant to address. Due to this negligence, I had to go out of my way to ask friends to collect the now-wilted flowers from the post office four days later.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Shakilah, Thank you for taking the time to share your review of your recent experience with Floom. As previously communicated to you, the third-party delivery service was unable to complete the delivery due to no response at the recipient's address, they followed standard protocol by leaving the flowers at a designated collection pick-up point. This is a standard procedure when a delivery cannot be left with a neighbour as instructed. We recognise that this situation resulted in a delay and inconvenience in the flowers being received. Unfortunately, once a delivery is made to a collection point, we are unable to intervene further to retrieve or re-deliver the order. We understand this may not have been the ideal outcome you were hoping for and we apologise for any inconvenience this may have caused. At Floom, we strive to provide the best possible service to our customers. Your feedback is invaluable in helping us identify areas where we can improve. We will use your comments to review our processes and see if there are ways we can enhance our service in similar situations in the future.

Posted 1 year ago

“Came very quick and in good condition, no issues”

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(PM Flowers) - Posted 1 year ago

“Best way to get beautiful flowers at short notice!”

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(Bloomsbury Flowers) - Posted 1 year ago

“Wonderful service — I was out of the country across the world and wanted to surprise my Fiancé who was 11 hours behind timezone wise. Ordered on Floom and the flowers got their same day. She was so surprised and loved them. Will always order from Floom for same day delivery on beautiful flowers!”

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(The Flowers) - Posted 1 year ago

“realy useful platform, only downside is the site is occasionally glitchy.”

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(My Blooming Business) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews