Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My granddaughter was very happy with her flowers. Thank you”

Helpful Report

(Flower Station) - Posted 1 year ago

“I am very happy with all of my orders from Floom!”

Helpful Report

(PM Flowers) - Posted 1 year ago

“The flowers I ordered were for a special occasion - the first of my off-spring to get engaged! I selected a stunning, “different” bouquet, with wild flowers and grasses, just like the countryside where the happy couple got engaged. The flowers were perfect! Just like the photograph and they arrived promptly. Thank you! I will definitely use your services again!”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“Great choice for me with ordering from Sydney for a London delivery of flowers which my daughter said were beautiful. Same day delivery as organised so I was very happy.”

Helpful Report

(Iridescent Florals) - Posted 1 year ago

“Easy and nice site. I ordered a rose for my friend in Manchester and completed the order from Saudi Arabia and did not face any problems.”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

“Excellent service, thank you very much”

Helpful Report

(Orchidya) - Posted 1 year ago

“The flowers were absolutely gorgeous and exceeded my expectations.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Always reliable, excellent selection, and best-of service!”

Helpful Report

(LEF) - Posted 1 year ago

“Easy to use, good variety”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

“Beautiful bouquet, simple order process and everything arrived on time - recommend!”

Helpful Report

(Blooms By Cag) - Posted 1 year ago

“My experience with Floom was wonderful. The flowers were spectacular and delivery super fast. Floom will definitely be my first choice whenever I need to gift someone special flowers.”

Helpful Report

(Flowers By Blooming Affairs) - Posted 1 year ago

“I think the last bunch of flowers sourced through Floom was one of the most imaginative and longest lasting that I have ordered anywhere. Congratulations. My wife was absolutely thrilled!”

Helpful Report

(Essence) - Posted 1 year ago

“Great service”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“Flowers that were sent for 1/3 rd smaller than what I purchased”

Helpful Report

(Magic Flowers Chicago) - Posted 1 year ago

Dear Kanan, Thank you for taking the time to leave us a review. We are so sorry to hear that the bouquet was smaller than advertised. We have looked into our email history, and we could not find a complaint from you. Would you kindly contact our customer service team at support@floom.com so they can assist you further? Warm wishes, Floom Team

Posted 1 year ago

“Overal experience is good, service is within expectations and delivery mostly on time. However the price is usually quite high. also the fact you cannot search for flowers/bouquet of flowers under”

Helpful Report

(F For Flower) - Posted 1 year ago

“Amazing everything great ! Love you guys”

Helpful Report

(Green Fresh Florals + Plants) - Posted 1 year ago

“LOVE floom. The most beautiful and fast flower delivery. Only place I order from!”

Helpful Report

(BLOMST Los Angeles) - Posted 1 year ago

“Flowers never delivered. Really disappointed”

Helpful Report

(Bursting Bud) - Posted 1 year ago

Dear Bren and Benti, Thank you so much for taking the time to share your feedback on Floom. We genuinely appreciate your openness and honesty about your recent experience with us. Your input is truly valuable in helping us improve our services. We apologize for the disappointment caused by the flowers that were never delivered. This was due to our partner florist not having all the stems needed for the delivery. This is certainly not the kind of experience we want our customers to have, and we understand how frustrating it must have been for you. Once again, thank you for sharing your experience with us. We truly value your feedback and are committed to ensuring that situations like these are promptly addressed and resolved. Please let us know how we can make things better for you. Best regards, The Floom Customer Support Team

Posted 1 year ago

“I chose to order via Floom because they had an option for same day delivery with local florists. I later received an email telling me it wouldn't be possible. This left me not enough time to arrange an alternative company/florist. The flowers and delivery were expensive so to not have the order fulfilled as promised is awful service. I've since received an email stating a further delay to the delivery. There has been no mention of compensating any part of the transaction (customer service 101). I do not recommend using Floom.”

Helpful Report

(Nightingale) - Posted 1 year ago

Dear Lydia, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate your honest review and apologize for the inconvenience you faced. We understand how frustrating it must have been for you to receive an email stating that same day delivery was not possible, leaving you with insufficient time to arrange an alternative option. This is definitely not the level of service we strive to provide to our valued customers like yourself. We are also sorry for the further delay in the delivery and the lack of mention regarding compensating any part of the transaction. You are absolutely right, this should have been a part of our customer service approach. Once again, thank you for bringing these issues to our attention, Lydia. We do hope your recipient enjoyed their flowers. We hope to have the opportunity to serve you better in the future. Warm regards, The Floom Team

Posted 1 year ago

“Flowers were as beautiful as I could have expected!”

Helpful Report

(Botanique) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews