Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love supporting local businesses and the delivery timing was perfect”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

“Dear Sirs, I was disheartened to realize the the recepient never received the order despite the confirmation of Floom. I have been put in an extremely embarrasing position. This is a fraud and I will make sure the informaoitn about Floom lack of oversight is disseminated.”

Helpful Report

(Windmill Flowers) - Posted 1 year ago

Dear Vladimir, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the delivery service offered. We have been advised that the recipient was not a guest of the hotel provided as the delivery address, and our colleagues emailed you on the day of delivery to let you know. If you would like to discuss this further, please, do not hesitate to reply to the email sent to you. Warm wishes, Floom Team

Posted 1 year ago

“Sent these to my daughter to cheer her up And they were beautiful and exceptional value. Would definitely use you again. Thank you”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

“Thank you so much”

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(Baeza's Flowers And Decorations) - Posted 1 year ago

“Great same day service”

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(Essence) - Posted 1 year ago

“I ordered these flowers from overseas. I had good customer support, the flowers were lovely and arrived in good time. I'm delighted as was the recipient.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Amazing selection and service. Love Floom!”

Helpful Report

(Noble Garden) - Posted 1 year ago

“Very good experience”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“I use Floom a lot now because their elegant and tasteful floral arrangements are a step above the usual and the service is good too!”

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(Baeza's Flowers And Decorations) - Posted 1 year ago

“lovely flowers”

Helpful Report

(Boston Florist) - Posted 1 year ago

“Excellent selection of flowers and great flexibility with delivery times”

Helpful Report

(Bimba) - Posted 1 year ago

“I have now used Floom on more than one accasion. What is not to like about Floom. Excellent and easy to use website. The pictures do justice to their beautiful bouquets and accurately portray what is sent. The service and delivery both efficient and on time. What more can one ask for.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I ordered the “Mary” arrangement from Lotus Boutique London, and they sent me a completely different arrangement which does not resemble the product image at all. They also arranged it with different flowers selection. The product picture on this website shows the arrangement contains PEONIES and ORCHIDS, I receive none of those in the delivered bouquet. I would not make this into a big deal, but I ordered it as a gift for my sister’s graduation, and she loves Orchid. This was a complete waste of money, I confronted the Customer service regarding this issue , and their reply was the florist “forgot” to include Orchids. I certainly did not agree to pay £285 for this utterly disappointing arrangement. I also just realized that the product picture on FLOOM’s website is not their actual work at all, they stole this image from @siciliaflowers ; a florist based in Moscow. I would highly suggest to avoid buying from Lotus Boutique London, as they are as good as a scammer.”

Helpful Report

Posted 1 year ago

Dear Cindy, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We genuinely appreciate your honesty and bringing these concerns to our attention. Firstly, we would like to sincerely apologise for the disappointment and inconvenience caused by receiving a completely different arrangement than what you had ordered. We understand how important it was for you to have the specific flowers, especially as it was a gift for your sister's graduation. We are truly sorry for the disappointment this has caused. We appreciate you reaching out to us via email, so that we could provide you with a partial refund and discount code as compensation for the issue. Regarding the issue you raised about the stolen product image, we take intellectual property rights very seriously. Rest assured, we will investigate this matter thoroughly and take appropriate action to rectify it. We genuinely value your feedback, Cindy, and would like to make things right. If there's anything we can do to remedy this situation and improve your experience, please

Posted 1 year ago

“Gorgeous bouquet. Such a beautiful and sophisticated combination of flowers! Really fresh quality as well. Ordered same day and was super happy with the fast service!”

Helpful Report

(Phillo) - Posted 1 year ago

“Flowers arrived early in day and were exactly as described. Brought much joy to recipient!”

Helpful Report

(The Nunhead Gardener) - Posted 1 year ago

“I liked being able to connect with local florists, and was easily able to send day-of flowers which was a huge bonus. Great service!”

Helpful Report

(Magic Flowers Chicago) - Posted 1 year ago

“it is good”

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(My Blooming Business) - Posted 1 year ago

“Thank you!!!”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Lovely flowers however if it says in message leave with neighbour I don’t agree with leaving at door as can be stolen I was anxious when found out thankfully niece went up took them in I would definitely order again as mum was delighted with the flowers 💐”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Stem+stem is an amazing florist! Punctual and make awesome things! Floor service is great and reliable”

Helpful Report

(Stem And Stem) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews