Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flowers, however flower selection differed from what was shown on website. Delivery couldn’t be faulted!”

Helpful Report

(Zita Elze) - Posted 2 years ago

“Excellent service”

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(Daily Flowers) - Posted 2 years ago

“Flowers came late in the day and I was worried they wouldn’t arrive”

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(Baeza's Flowers And Decorations) - Posted 2 years ago

“On time delivery and high quality flowers”

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(Essence) - Posted 2 years ago

“Flowers were fresh and delivered on time, but the bouquet seemed smaller than adverised”

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(Lilac & Willow Flowers) - Posted 2 years ago

“Good service”

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(Rose & Mary) - Posted 2 years ago

“Beautiful flowers arrived exactly when expected. . Only issue was with delivery - received by wrong flat number and this wasn't communicated - took two days to track the flowers down”

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(Passion Flower) - Posted 2 years ago

“Good service. Would be helpful to have more specific delivery updates/timings”

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(Jen’s Plants And Florist) - Posted 2 years ago

“Thank you. The flowers arrived in time, and the recipient loved them.”

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(PM Flowers) - Posted 2 years ago

“It’s hard to review flowers I sent to someone else without seeing them! But I can imagine they were beautiful. Fairly priced, delivered as per my requested time (in the delivery notes).”

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(Flùr Flowers) - Posted 2 years ago

“Gorgeous flowers; easy purchase process. The "live" updates for same-day delivery were definitely not live haha - the delivery confirmation email came I think 2 days later. Otherwise, it's great.”

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(My Blooming Business) - Posted 2 years ago

“efficient, on-time and express delivery, definitely will recommend and order it again.”

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(Yasmine Florist) - Posted 2 years ago

“I’m a guy who works overseas on a ship. I was looking for a flower delivery service. UX experience wasn’t as effortless, I found it hard navigating through on mobile. The delivery was definitely outside of the time range they gave me. (After 6pm) The followers were definitely different from the pictures. The photo on the websites are without a doubt edited to look more vibrant than in person.”

Helpful Report

(Designs By David) - Posted 2 years ago

“The flowers were gorgeous. But unfortunately I did not receive a timely notice that they had been delivered, which created a bit of a fire drill after business hours. It's particularly important to receive delivery notifications when flowers are being sent as a gift!”

Helpful Report

(QG Floral) - Posted 2 years ago

“enjoyed the ease with which I was able to order flowers for delivery, only improvement I would make is if you were able to actually track delivery or have a more specific delivery window - as between 10am and 6pm makes it difficult, hard to guarantee a recipient will be in the same place for that 8 hour period.”

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(Daily Flowers) - Posted 2 years ago

“Good service. Thank you.”

Helpful Report

(Patiflora) - Posted 2 years ago

“I didn’t see the arrangement. I sent it to son and daughter in law. Sympathy for a 17 year old dog. Due to the circumstances, I felt uncomfortable asking them to take a picture. I spent a long time researching before I selected”

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(Lovely Blooms Decorations Corp) - Posted 2 years ago

“Very timely effortless and lovely bunch of flowers delivered. Could be a tad cheaper!”

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(Lulu's Flowers Of Hampstead) - Posted 2 years ago

“I didn't receive timely confirmation that the flowers were delivered. I received a text from the recipient (after the delivery window) that they got the flowers when they returned home. I got an email from Floom the following day that the flowers were delivered, way after the fact. It would have been good to know the time that the flowers were delivered. I thought they hadn't come at all and was relieved when I heard from the recipient.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

“The flower bouquet that my boyfriend received was beautifully arranged! The only reason I can't give five stars is because one of the roses appeared to be a bit rotted at the bottom already and the petals started browning within a day.”

Helpful Report

(Nostalgia D Glorious Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews