Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,465 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,465 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my daughter who is ill for same-day delivery. They did not arrive. I spent time trying to call and then emailed. Floom I did hear back from customer service and they looked into it, but it was a lot of back and forth and I was disappointed she did not receive them on the day I had ordered them. I went with Floom because it said "same Day delivery" for October 1st. They arrived the next day but not until late in the day (5 ish). It proved to be a bit stressful for me. It did not give me confidence in Floom.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“The flowers my mum received on her birthday were unfortunately not what was advertised on this website. Disappointed”

Helpful Report

(Phillo) - Posted 3 years ago

“Delivered too late”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“Flowers arrived dead to congratulate friends on their baby - so very embarrassing experience. Floom did re-deliver but the damage was already done.”

Helpful Report

(Bimba) - Posted 3 years ago

“I paid extra for same-day delivery, but the flowers were not delivered until the following evening. I got zero confirmation from your team that the flowers were delivered. I rang customer service to inquire about the update of the delivery, I was told I would get a callback and that never happened.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“The flowers which were delivered did not look fresh, nor did they look anything remotely close to the quality of bouquets shown in website photography.”

Helpful Report

(Secret Garden Rose) - Posted 3 years ago

“The flowers didn’t look as good as it was in the picture”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

“I ordered a bouquet for my wife for our wedding anniversary. It turned up, let at the front door with no knock from DPD. The box was severely ripped and upon my wife opening the box two rose heads had been severed. Very unhappy.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“I ordered flowers to be delivered the same day for a 95th birthday as a surprise, but alas they didn't arrive. I contacted Floom and they offered their apologise and a no quibble refund but I must admit to being very disappointed.”

Helpful Report

(A Modern Florist) - Posted 3 years ago

“I paid £70 plus £6 for delivery for a hat box bouquet which I think was over priced for the actual arrangement. It was very minimal and such a small arrangement which I do not think was value for money. It also should have been free delivery, considering I paid £70 already. I only ordered here as it was a last minute purchase and no one else has slots, but I do not think I will be reordering again.”

Helpful Report

(Shirley Blossoms) - Posted 3 years ago

“Cancelled my order due to unexpected challenges. Would have preferred additional options for the delivery even if it was delayed.”

Helpful Report

(Kendall Flower Shop) - Posted 3 years ago

“Flowers that were delivered was not the flowers chosen on the website. Once order was placed never received an email. Confirmation.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 3 years ago

“delivery was a mess customer support did not respond”

Helpful Report

(Tribeca Florist) - Posted 3 years ago

“Not great - the plant I ordered over a week ago wasn't available, and I haven't yet got an update/estimate of when they might be in stock again”

Helpful Report

(Alyson Mowat Studio) - Posted 3 years ago

“Flowers were nice BUT - delivery was late, I couldn't get a hold of a human to ask for help, I left a voicemail and did not get a return call, and I received a "delivered email" a day later.”

Helpful Report

(Carroll Flower Shop FC) - Posted 3 years ago

“Delivering flowers at 5pm for a birthday I ordered days in advance is kind of lame. Also when I called customer service you all were closed. You should definitely be open to help customers during the operating hours of delivery which you stated were 10-6pm pst. I ended up having to re-search who the florist was and calling them directly. Lastly I purchased the upgraded version of these flowers and they were just okay looking. What a bummer.”

Helpful Report

(Nigella SF) - Posted 3 years ago

“Wrong card delivered with flowers.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Flowers arrived with wilted plants. Customer service did not address my issue and tried to tell me I was wrong or that the issue wasn't important.”

Helpful Report

(Floral N5) - Posted 3 years ago

Hi Michael Im sorry there have been issues with your order. I understand the quality of your order was compromised. Ive searched the Customer Service emails and cannot see any communication with the team. I would be grateful if you could send images to the following email: support@floom.com. I will be keen to assist you here and look into this matter further.

Posted 3 years ago

“I am quite disappointed. I purchased a forever rose encased in a watery globe for $60 for my boyfriend. I included a special “inside joke” message with it. The photograph on gloom.com was so beautiful with deep red hues, but what was delivered was a bright pink monstrosity of a rose with specks of paint apparently used on the rose already broken off into the water. The thing looks like cheap, mass-produced junk available at hole-in-the-wall souvenir shops in Times Square. When I went to visit my bf & see what I had gotten him firsthand, I immediately starting apologizing for how crappy it looks. Fortunately my boyfriend is an amazing guy who knew it mist have looked way better in the ad (and he was totally right). The only thing I have gotten from this online buying experience is an expensive lesson in NEVER purchasing flowers online ever again. No more false advertising for me.”

Helpful Report

(Bouquets Flower Shop) - Posted 3 years ago

Hi Deronn Im sorry that there have been issues with your order. I understand the product received wasnt what you had purchased. Im keen to look into this for you. If you can send pictures of your order to: support@floom.com - I will pursue this matter further for you.

Posted 3 years ago

“Flowers that I ordered for a special someone's birthday were delivered two days late. I was left in the dark on the day of the scheduled delivery with no word of whether the flowers would be delivered or not. I was eventually emailed the next day, and then it took another day to get delivered. I also ordered the "Superior" for an additional $30, but there really wasn't anything superior about it. Unfortunately, I will not be recommending to others.”

Helpful Report

(Marson Garden) - Posted 3 years ago

Floom is rated 4.4 based on 21,465 reviews