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Floom Reviews

4.4 Rating 21,360 Reviews
84 %
of reviewers recommend Floom
4.4
Based on 21,360 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Floom Reviews

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Floom 5 star review on 20th May 2025
Anne
Floom 5 star review on 19th May 2025
Laurel
Floom 5 star review on 17th May 2025
Maikel
Floom 5 star review on 16th May 2025
Amy
Floom 5 star review on 8th May 2025
Julia
Floom 5 star review on 30th April 2025
Catherine
Floom 5 star review on 18th April 2025
Amberley
1605
Anonymous
Anonymous  // 01/01/2019
The flowers which were delivered did not look fresh, nor did they look anything remotely close to the quality of bouquets shown in website photography.
Helpful Report
(Secret Garden Rose) - Posted 2 years ago
The flowers didn’t look as good as it was in the picture
Helpful Report
(The Flower Shop Of Chicago) - Posted 2 years ago
I ordered a bouquet for my wife for our wedding anniversary. It turned up, let at the front door with no knock from DPD. The box was severely ripped and upon my wife opening the box two rose heads had been severed. Very unhappy.
Helpful Report
(Saints Flowers) - Posted 2 years ago
I ordered flowers to be delivered the same day for a 95th birthday as a surprise, but alas they didn't arrive. I contacted Floom and they offered their apologise and a no quibble refund but I must admit to being very disappointed.
Helpful Report
(A Modern Florist) - Posted 2 years ago
I paid £70 plus £6 for delivery for a hat box bouquet which I think was over priced for the actual arrangement. It was very minimal and such a small arrangement which I do not think was value for money. It also should have been free delivery, considering I paid £70 already. I only ordered here as it was a last minute purchase and no one else has slots, but I do not think I will be reordering again.
Helpful Report
(Shirley Blossoms) - Posted 2 years ago
Cancelled my order due to unexpected challenges. Would have preferred additional options for the delivery even if it was delayed.
Helpful Report
(Kendall Flower Shop) - Posted 2 years ago
Flowers that were delivered was not the flowers chosen on the website. Once order was placed never received an email. Confirmation.
Helpful Report
(Seasons A Floral Design Studio) - Posted 2 years ago
delivery was a mess customer support did not respond
Helpful Report
(Tribeca Florist) - Posted 2 years ago
Not great - the plant I ordered over a week ago wasn't available, and I haven't yet got an update/estimate of when they might be in stock again
Helpful Report
(Alyson Mowat Studio) - Posted 2 years ago
Flowers were nice BUT - delivery was late, I couldn't get a hold of a human to ask for help, I left a voicemail and did not get a return call, and I received a "delivered email" a day later.
Helpful Report
(Carroll Flower Shop FC) - Posted 2 years ago
Delivering flowers at 5pm for a birthday I ordered days in advance is kind of lame. Also when I called customer service you all were closed. You should definitely be open to help customers during the operating hours of delivery which you stated were 10-6pm pst. I ended up having to re-search who the florist was and calling them directly. Lastly I purchased the upgraded version of these flowers and they were just okay looking. What a bummer.
Helpful Report
(Nigella SF) - Posted 2 years ago
Wrong card delivered with flowers.
Helpful Report
(PM Flowers) - Posted 2 years ago
Flowers arrived with wilted plants. Customer service did not address my issue and tried to tell me I was wrong or that the issue wasn't important.
Helpful Report
(Floral N5) - Posted 2 years ago
Hi Michael Im sorry there have been issues with your order. I understand the quality of your order was compromised. Ive searched the Customer Service emails and cannot see any communication with the team. I would be grateful if you could send images to the following email: support@floom.com. I will be keen to assist you here and look into this matter further.
Posted 2 years ago
I am quite disappointed. I purchased a forever rose encased in a watery globe for $60 for my boyfriend. I included a special “inside joke” message with it. The photograph on gloom.com was so beautiful with deep red hues, but what was delivered was a bright pink monstrosity of a rose with specks of paint apparently used on the rose already broken off into the water. The thing looks like cheap, mass-produced junk available at hole-in-the-wall souvenir shops in Times Square. When I went to visit my bf & see what I had gotten him firsthand, I immediately starting apologizing for how crappy it looks. Fortunately my boyfriend is an amazing guy who knew it mist have looked way better in the ad (and he was totally right). The only thing I have gotten from this online buying experience is an expensive lesson in NEVER purchasing flowers online ever again. No more false advertising for me.
Helpful Report
(Bouquets Flower Shop) - Posted 2 years ago
Hi Deronn Im sorry that there have been issues with your order. I understand the product received wasnt what you had purchased. Im keen to look into this for you. If you can send pictures of your order to: support@floom.com - I will pursue this matter further for you.
Posted 2 years ago
Flowers that I ordered for a special someone's birthday were delivered two days late. I was left in the dark on the day of the scheduled delivery with no word of whether the flowers would be delivered or not. I was eventually emailed the next day, and then it took another day to get delivered. I also ordered the "Superior" for an additional $30, but there really wasn't anything superior about it. Unfortunately, I will not be recommending to others.
Helpful Report
(Marson Garden) - Posted 3 years ago
They didn’t deliver on the day agreed and forgot to write who the flowers were from on the card - despite the given note providing this
Helpful Report
(The Bloom Room) - Posted 3 years ago
Thanks for taking the time to leave a review Harriet. I'm sorry your bouquet didn't arrive on the correct date and the sender's name was missed from the gift message. I can see it was included on your note for the order so it should have been included in the delivery - I've reached out to you via email so that I can get this resolved for you and look forward to receiving your reply.
Posted 3 years ago
Unfortunately my original choice was out of stock. An alternative was offered on short notice and unfortunately my alternate gift had to be delivered the day after the special occasion. Was hoping to support local florists by choosing Floom.
Helpful Report
(Blooms By G) - Posted 3 years ago
Thanks for your review Tony - I'm sorry that our original florist couldn't fulfil your order but I'm pleased that our team was able to have this covered by an alternative local florist. I can see we emailed you early afternoon to let you know but unfortunately, we didn't hear back until the evening with which option you'd prefer. While bouquet gifting is often time sensitive, we also know that a lot of thought goes into selecting the perfect arrangement to convey your message to your loved one and in this case we wanted to allow you the choice of a few options. I am glad however that we were able to get a bouquet out to your recipient and I really appreciate you supporting Floom and our local florists with your order
Posted 3 years ago
You delivered the flowers a week early not on the specific date requested
Helpful Report
(Lady Penelope's) - Posted 3 years ago
Thanks for your review Robert - looking at our system your order is still with the florist due to go out in a few days and I can't see any indication that it's been delivered already. I understand the significance of the date for your order so I've reached out to you via email so I can get to the bottom of this for you!
Posted 3 years ago
I live down south and ordered flowers on Friday before for my sister in law in Wilmslow for Saturday. I was very disappointed to receive an email on Saturday that this was not possible even though the bouquet i wanted was still available for purchase. Was offered a refund which I accepted but Ive not received it yet. First time ever that a florist has failed to deliver..very disappointing.
Helpful Report
(All About Flowers) - Posted 3 years ago
The flowers are not only very small but look absolutely nothing like the photo - not the same flowers or colours and some were already wilted - not at all satisfied considering the price.
Helpful Report
(Abigail's Flowers) - Posted 3 years ago
We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.
Posted 3 years ago
Floom is rated 4.4 based on 21,360 reviews