Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,465 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,465 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately a date was promised and the reason for choosing that vendor, (next day delivery for a birthday)They could not fulfill my order apparently due to a flower delivery on their end. Honestly, I felt as though they took the payment knowing they couldn’t deliver. The delivery was made a day late, lost it’s glory.”

Helpful Report

Posted 3 years ago

We are so sorry to hear your order arrived a day late. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“My confirmed delivery was Monday, 5/30 when placing my order and order confirmation page. It was not delivered that date or updated on the order confirmation because of the Memorial Day holiday, I didn't find out about the delay until reaching out to the recipient to find it wasn't delivered and connecting with Customer Service. It's now being delivered a day late”

Helpful Report

Posted 3 years ago

“Poor customer service so not use”

Helpful Report

(Floral Ambition) - Posted 3 years ago

Hi Martin Im sorry you have had a disappointing experience. I understand your order was cancelled. Unfortunately, this was due to unforeseen circumstances. I can see that your refund will be processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“you did not include my note with the delivery!!!!”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hi Jessica Im sorry about the disappointment you have experienced. I understand that your message note was missing. I am keen to look into this. I will email you with further details.

Posted 3 years ago

“The flowers that were delivered are not at all a match with what I ordered.”

Helpful Report

(Finer Flora) - Posted 3 years ago

Hi Stephanie I'm sorry that you have had a disappointing experience. I understand the flowers you ordered weren't what your recipient received. I'm keen to look into this matter for you. Please can you send images to: support@floom.com Once I receive your images, I will investigate this matter with the florist.

Posted 3 years ago

“I was frustrated because I've made clear instructions on how to deliver the flower to the recipient correctly, but the delivery failed to understand which resulted in not delivering the flower on the specific date I requested and charging me an extra 15~ dollars for redelivery fee. The recipient received the flower on the second day late, and the flower had been sitting in the store for a day. The delivery experience was frustrating and unprofessional, but the customer service was really good. Hence, the 2 star.”

Helpful Report

(Bel Air Flowers) - Posted 3 years ago

Hi Jingkai, We're sorry to hear of the issues surrounding your delivery. I can see this has since been resolved for you and we're glad our customer support team was able to help as quickly as possible!

Posted 3 years ago

“The flowers the person received looked nothing like the ones in the photo”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Delivery was on time, but the flowers were not fresh. Check pic taken the next day. For this kind of money - we paid 238 with taxes, the quality should have been better. The checkout process was not ideal, I could not figure out if I white flowers were selected indeed or not. had to add as a comment to the order + contact support to make sure.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“When I ordered I had to wait a few days for a delivery slot. Then my flowers were delivered the day after I was told they would be. The person that I sent them to sent me a photo of what she had received and they were very poor. I paid over £50 for a few tulips.”

Helpful Report

Posted 3 years ago

“I am sorry but was very disappointed in Floom’s service. My order, to mark a 40th anniversary arrived a day late and even then was not delivered until 7pm. Unable to reach customer service by phone. Will not use Floom again.”

Helpful Report

Posted 3 years ago

Hi Nina Im sorry, you have been disappointed with the experience. I understand your order arrived a day late. I am in the process of investigating this further with the florist. I will be in touch soon with an update.

Posted 3 years ago

“Flowers were supposed to be delivered one day and were delivered a day later”

Helpful Report

Posted 3 years ago

“nice flowers but WAY overpriced. Almost a hundred bucks for like 5 roses.”

Helpful Report

(The English Garden) - Posted 3 years ago

Hi Patrick, thank you for your review and for choosing Floom! We appreciate all feedback as this helps us and our partner florists to ensure our current and future customers are happy. We hope that your recipient enjoyed their flowers :)

Posted 3 years ago

“This was my first time ordering from Floom, and I was looking for same day delivery. The arrangement was to be sent as condolences for the loss of a family member. I specifically selected an arrangement that featured many succulents, so that the recipient could plant them in her garden as a remembrance. The recipient sent me a photo of the arrangement, and much to my dismay, not a single succulent was part of the bouquet. I did reach out to Floom, and their solution was to refund $20. While I appreciate the gesture, it isn't sufficient. What was delivered was not up to par with a $120 arrangement. As well, because I selected the same day delivery, it was not free of charge like the website indicated. I can understand, and am selecting 2 stars because they did deliver timely, but I paid $20 for that service. A better solution to the subpar arrangement would have been to perhaps offer to refund $20 and my shipping charge, but unfortunately, that was not done.”

Helpful Report

Posted 3 years ago

“Ordered a bouquet for my mom the day before Mother’s Day. Two days afterward, I still hadn’t heard anything about the delivery and canceled the order. At least the customer service was prompt.”

Helpful Report

(Bel Air Flowers) - Posted 3 years ago

Hi Elliot, thank you for your review and for choosing Floom! We appreciate all feedback as this allows us to improve our service for future customers. We are sorry that we let you down on this important occasion.

Posted 3 years ago

“Tried it the first time for mothers day and my mom received wilted roses. Highly disappointed because it's mothers day and thought it would be a nice gift for her since I wasn't able to celebrate in person. I'm still waiting to hear back from floom on a resolution.”

Helpful Report

(Finer Flora) - Posted 3 years ago

Hi Samantha, thank you for your review and for reaching out to us through our support line. We hope that you are happy with the resolution that was provided :)

Posted 3 years ago

“The flowers delivered looked very different from the picture. Way less flowers, cheaper flowers, no succulents even though the description specifically mentioned them.”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

Hi Scott, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Selection and online experience was great. Isn’t always easy with living in 2 different countries. Flowers arrived looking a little “weak and worn down”. Almost dead on 2nd day. Not sure if convenience of ordering is worth it for flowers that may not last.”

Helpful Report

(Saint Flowers) - Posted 3 years ago

Hi Mike Im sorry that you're disappointed with your order. Im keen to look into this further for you. If you can send this image to the following email: support@floom.com - I'll investigate this matter with the florist.

Posted 3 years ago

“Considering the cost of the flowers ($80/£64!!) they arrived not looking good at all, with many of the flowers looking a couple of days away from death. For that price I'd expect some nice buds that haven't even opened yet, not an arrangement that looks sloppy and close to the end of its life!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Sarah Im sorry that you're disappointed with your order. I understand that the flowers were not fresh. In order to investigate this matter further with the florist, please email images to: support@floom.com Here the Customer Services Team will look into this matter for you.

Posted 3 years ago

“Flowers were not delivered within the time frame specified. I was happy though with the response from the customer service team, which was reasonably timely.”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

Hi Emma I'm sorry, there were issues with the delivery of your order. I understand that you have been in touch with the Customer Services Team who were able to investigate this issue for you. I hope your recipient enjoyed their gift of flooms.

Posted 3 years ago

“My order was not delivered on time, and has not yet been delivered. There is no obvious way to seek help from their website, or contact details for whom to follow up with.”

Helpful Report

(The Village Florist) - Posted 3 years ago

Hi Gareth Im so sorry there were issues of delivery with your order. I can see that the Customer Services Team have looked into this for you. As a result, a refund was issues to you. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

Floom is rated 4.4 based on 21,465 reviews