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Floom Reviews

4.4 Rating 21,360 Reviews
84 %
of reviewers recommend Floom
4.4
Based on 21,360 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Floom Reviews

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Floom 5 star review on 20th May 2025
Anne
Floom 5 star review on 19th May 2025
Laurel
Floom 5 star review on 17th May 2025
Maikel
Floom 5 star review on 16th May 2025
Amy
Floom 5 star review on 8th May 2025
Julia
Floom 5 star review on 30th April 2025
Catherine
Floom 5 star review on 18th April 2025
Amberley
1605
Anonymous
Anonymous  // 01/01/2019
Order for same day delivery placed Sat morning. nothing delivered. Query sent Mon. Acknowledgement of query received . Nothing heard. Spoke Wed to help desk who showed email responses sent but which never arrived, though their email request for a review arrived! Eventually learnt that local florist had decided they could not do local delivery. My conclusion is that this is a large organisation where control and communication with local florists is poor. On the plus side they refunded my money quickly. I certainly wont be using them again.
Helpful Report
(The Hiden Collective) - Posted 3 years ago
Hi Charles, we're really sorry to have let you down this time! I can see this has now been resolved with our CS team but please do let us know if we can help with anything else :)
Posted 3 years ago
While the selection of bouquets and flowers were impressive, I was unhappy with the quality of the delivery. The flowers were delivered past the promised window (before 6pm) and some of the flowers showed up wilted. Although the florists are fair in saying that the petals are naturally soft, I am unimpressed with the customer service given the extensive competitors in this industry. I will look elsewhere for future flower deliveries.
Helpful Report
(Noble Garden) - Posted 3 years ago
Thanks for your review Jayleen & Jade. I'm sorry to hear you weren't 100% happy with your order - I can see we forwarded your photos on to our florist who was able to provide some stem-specific care instructions. Transit can be stressful for some stems however with the proper care and plenty of fresh water they'll perk back up in no time.
Posted 3 years ago
I did not get the flowers i ordered, i was informed they were not arriving today via email, and then the wrong ones arrived…
Helpful Report
(Polen) - Posted 3 years ago
Unreliable transaction and poor communication on this (supposed) same-day delivery. After placing the order, I received a message that my payment had been accepted but the order didn’t go through - and if I wanted to sort out the problem I had to call a number in the UK (from abroad). A kind lady answered and explained that this was not an uncommon problem and needed to take all my details again. She said the order would still arrive the same day and that I’d receive a confirmation when it did. I’ve only just received a confirmation 5 days after the fact! Sending condolences is already a sensitive and stressful affair, so this didn’t help.
Helpful Report
(Titanias Garden) - Posted 3 years ago
Hi James Im sorry that you're disappointed with your experience. I understand that there was an order glitch initially with your order and now your order hasnt been delivered. I can see that the Customer Services Team have contacted you to confirm address details. The reason is that on our system the order is indicated as delivered. However, you have confirmed the order was never delivered. This is now a missing order and we'll need to investigate this with the florist. Please can you respond to the email sent to you and we'll take it from there.
Posted 3 years ago
Whilst Floom is great as a service, I was really disappointed that the florist we ordered birthday flowers from cancelled at the last minute. I’m pretty sure they would know early on in the day if they can complete the order or not, notice 90 mins before the end of the delivery window isn’t acceptable. This meant I had no opportunity to reorder with another florist for same day delivery. I hope florists who show a pattern of unreliability aren’t allowed to sell via Floom.
Helpful Report
(Fabienne Egger Flowers) - Posted 3 years ago
Hi Orla Im sorry that you have been disappointed with your experience. I understand that your order was cancelled. This was due to unforeseen circumstances. As a result, I had to cancel your order and process your refund. Please accept my apologies for the inconvenience caused. I hope we can redeem ourselves, should you place an order with Floom in the future.
Posted 3 years ago
I am disappointed by the bouquet that was delivered. I ordered the Arya, I know some flowers were substituted but the bouquet was clearly not as nice as the bouquet I ordered. The delivery windows is very large and doesn't facilitate the delivery process from the customer perspective. The bouquet had be re delivered while someone was working from home at the address so that's really unfortunate. If the delivery person had called maybe this could have been avoided.
Helpful Report
(Tribeca Florist) - Posted 3 years ago
We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.
Posted 3 years ago
The flowers did not arrive on time, they arrived several days late. Also, when they did arrive they looked nothing like what they were supposed to.
Helpful Report
(Rainbow Florist Designers) - Posted 3 years ago
Hi Megan Thanks for taking the time to leave us a review, we're sorry your order was late but we want you to be 100% happy with what was received, our customer support team have sent you an email requesting some details so we can follow up for you.
Posted 3 years ago
Very expensive for a tiny bunch of flowers £50 for about six blooms (see below). Not delivered as requested. Given the level of competition out there, I would recommend going elsewhere for your flower deliveries.
Helpful Report
Posted 3 years ago
We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.
Posted 3 years ago
Ordered flowering plants - roses ("Potted Love") for the birthday of my aunt in the UK (I'm in the US). The day before the delivery, I get an email saying the roses are not available. WHAT? It's not like I ordered an exotic plant; it's roses in June in the UK. In any case, they suggest a substitution - Peace plant. Not the same, is it, but what am I to do. I could wait for the roses, but that would mean delivery after the birthday. Also not a good option. And they sent emails about this, not a text, although they have my mobile number. With the time difference and delivery scheduled for the next morning, a text would certainly have been more efficient. Overall, not happy with Floom. Won't be using again.
Helpful Report
(Alyson Mowat) - Posted 3 years ago
Hi Margaret Thank you for taking the time to review. I understand you agreed to the substitution. Im sorry that roses were not available. To be fair, the plant will last longer than the roses. Either way, I am grateful for the suggestions made regarding text. Unfortunately, we dont offer this experience yet. However, I will relay this message to the Operations team. I hope we can redeem ourselves should you place an order with Floom in the future.
Posted 3 years ago
Small for the money
Helpful Report
(Gardenia Of London) - Posted 3 years ago
We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.
Posted 3 years ago
The online process to order was very easy. However, the flowers that were delivered did not look at all like the picture description. The flowers delivered would not be something I would send ever. My first and last time using floom.
Helpful Report
(AC Blooms London) - Posted 3 years ago
Hi Isha Im sorry that you're disappointed. I understand the flowers delivered werent what you had order. Im keen to investigate this matter with florist. If you can email images to: support@floom.com I'll look into this matter and work towards providing a positive resolution.
Posted 3 years ago
Flowers didn't arrive to recipient
Helpful Report
(Marguerite Gardens) - Posted 3 years ago
Hi there Ammon and Jeff Thanks for taking the time to leave a review, we're so sorry to hear your flowers did not arrive, please do send us an email to support@floom.com and will be happy to help you with this
Posted 3 years ago
Flowers arrived on time, the Lillys haven't opened yet but the blue flowers looked like they were half dead. I live and work in Oman and decided after a few flower disasters to try someone new to send my wife a bouquet to cheer her up. Looks like al florists are the same.
Helpful Report
(PM Flowers) - Posted 3 years ago
Hi Alistair Im sorry that you're disappointed with the order. I understand the flowers were not fresh. As a result, Im going to investigate this with the florist. I'll get back to you with an update.
Posted 3 years ago
Bouquet was late
Helpful Report
(Big Bang Flowers) - Posted 3 years ago
HI Sarah I'm so sorry your order was delayed we are so sorry to hear this. Please do send us an e-mail over at support@floom.com in order for us to help you with this
Posted 3 years ago
Pretty disappointed, chose a product based on delivery date for somebody’s birthday and 2 days before it was supposed to be delivered they now said it was not possible due to a holiday. Too late to find anything else that could be delivered in time and missed the birthday.
Helpful Report
(Alyson Mowat) - Posted 3 years ago
Hi Tanya Im sorry there have been issues. I understand the Customer Services Team has been working with you. Please can you email: support@floom.com - so we can send details on the cancellation of your order.
Posted 3 years ago
Unfortunately a date was promised and the reason for choosing that vendor, (next day delivery for a birthday)They could not fulfill my order apparently due to a flower delivery on their end. Honestly, I felt as though they took the payment knowing they couldn’t deliver. The delivery was made a day late, lost it’s glory.
Helpful Report
Posted 3 years ago
We are so sorry to hear your order arrived a day late. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.
Posted 3 years ago
My confirmed delivery was Monday, 5/30 when placing my order and order confirmation page. It was not delivered that date or updated on the order confirmation because of the Memorial Day holiday, I didn't find out about the delay until reaching out to the recipient to find it wasn't delivered and connecting with Customer Service. It's now being delivered a day late
Helpful Report
Posted 3 years ago
Poor customer service so not use
Helpful Report
(Floral Ambition) - Posted 3 years ago
Hi Martin Im sorry you have had a disappointing experience. I understand your order was cancelled. Unfortunately, this was due to unforeseen circumstances. I can see that your refund will be processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.
Posted 3 years ago
you did not include my note with the delivery!!!!
Helpful Report
(Lux B Flowers) - Posted 3 years ago
Hi Jessica Im sorry about the disappointment you have experienced. I understand that your message note was missing. I am keen to look into this. I will email you with further details.
Posted 3 years ago
The flowers that were delivered are not at all a match with what I ordered.
Helpful Report
(Finer Flora) - Posted 3 years ago
Hi Stephanie I'm sorry that you have had a disappointing experience. I understand the flowers you ordered weren't what your recipient received. I'm keen to look into this matter for you. Please can you send images to: support@floom.com Once I receive your images, I will investigate this matter with the florist.
Posted 3 years ago
Floom is rated 4.4 based on 21,360 reviews