Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,487 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered same day flowers and was not advised until 11.30am the following day that the flowers had not been delivered. Flowers ended up being delivered later the following day. Why advertise that you do same day delivery if you don't/can't. If there is an issue getting the order fulfilled - let the customer know straight away- not 24 hours later.”

Helpful Report

(Rita Marfo Flowers) - Posted 11 months ago

Hello! Thank you for bringing your recent Floom delivery experience to our attention. We sincerely appreciate your feedback regarding your order!  We apologise for the delay in your flower delivery. We understand that you expected your delivery on your chosen day, and it wasn't delivered until the following day. This falls short of our service standards, we are sorry for any inconvenience caused. Our partner florist notified us of the delivery delay as soon as they became aware of the situation. While our florists maintain excellent delivery schedules, we acknowledge that in this instance, the delay wasn't identified and communicated as promptly as it should have been. Once we were informed of the issue, we worked immediately with our partner florist to expedite the delivery.  Best Wishes,  Floom Support team

Posted 11 months ago

“Fantasctic flowers, prompt delivery!Thank you!”

Helpful Report

(PM Flowers) - Posted 11 months ago

“Beautiful flowers and quick delivery.”

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(Verdure Floral Design) - Posted 11 months ago

“The bouquet was beautiful although delivered out of the agreed slot.”

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(Rita Marfo Flowers) - Posted 11 months ago

“The bouquet delivered was beautiful and very similar to the picture on the site. Great service and prompt delivery.”

Helpful Report

(Just Bloomed) - Posted 11 months ago

“Excellent, my friend loved her flowers x”

Helpful Report

(Flùr Flowers) - Posted 11 months ago

“Good flowers - but missed booking slot and no explanation or come back and delivery charge was not refunded: poor experience”

Helpful Report

(Clapham Flowers) - Posted 11 months ago

Dear Giles, Thank you for taking the time to leave us a review. We are so sorry to hear about the delay in confirmation of the flower's delivery. This happened due to an extremely busy day at our partner florist shop. We apologise for the inconvenience caused, and we would love to have you back to make things right for you. Warm wishes, Floom Team

Posted 11 months ago

“The plant I selected was beautiful and was delivered with care.”

Helpful Report

(Showcase Flowers) - Posted 11 months ago

“I made an order two weeks before my wife’s birthday. Their florist decided to tell me they don’t have my order the day of the deliver date. Will never order again from fluke I mean Floom. I I’ll go back to using Bouq which is better and cheaper and has never failed me.”

Helpful Report

(Floom Blooms) - Posted 11 months ago

Dear Omar, Thank you for sharing your experience with us. We understand how disappointing it is when expectations are not met, especially for such a special occasion. We take such feedback seriously as we strive to improve and ensure that our customers receive the quality service they deserve. We apologise for the inconvenience with the stock and delay with your order. Best wishes, Floom Team

Posted 11 months ago

“Lovely flowers with special care on delivery”

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(Le Jardin) - Posted 11 months ago

“The floom website was easy to use and I love the ablility to find local florists and not just the huge companies.”

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(The Flower Gallery) - Posted 11 months ago

“Wrong delivery time, late delivery, very late recipient update, not confirming recipient address as I politely asked for (correct address was just a number away, it was next building). Hence, parcel delivered to wrong address, recipient got late message, parcel lost. Almost the same problematic delivery as my first one. Appalling customer service.”

Helpful Report

(F For Flower) - Posted 11 months ago

Dear Kris, Thank you for taking the time to leave us a review. We are so sorry to hear how this delivery went. The issue was that the wrong delivery address was provided. Best, Floom Team

Posted 11 months ago

“Love the flowers..”

Helpful Report

(Orchidya) - Posted 11 months ago

“everything was amazing”

Helpful Report

(My Blooming Business) - Posted 11 months ago

“It was disappointing as I sent it as a gift; there was no card added, and also no vase and that was how they were supposed to be delivered. So the recipient didn't know who they were from and had to find a vase...”

Helpful Report

(Botanique Workshop) - Posted 11 months ago

Hello! Thank you for your review of Floom, we welcome any and all feedback as this helps us learn where improvements can be made or built upon. Our florist partner team have confirmed your flower order left them with the gift card message attached and the glass vase. The team have checked the details of the arrangement and found it was created and sent out to their recipe of high standards and quality. However, we do ask contact is made directly to the Customer Support team with any photographs to support the issues raised, we are unable to action any further resolution at this time without them. Best wishes Floom, Customer Support Team

Posted 11 months ago

“Easy service, lots of choice and flowers were lovely”

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(Saints Flowers) - Posted 11 months ago

“good servi e”

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(Daily Flowers) - Posted 11 months ago

“Wonderful service, stunning flowers....JUST as they pictured! The florisist even called to check I was ok with one particular flower being a different colour to that on the website.”

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(PM Flowers) - Posted 11 months ago

“Excellent and easy”

Helpful Report

(Botanique Workshop) - Posted 11 months ago

“Flowers look great and as expected. Repeat customer through the years. Cheers.”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 11 months ago

Floom is rated 4.4 based on 21,487 reviews