Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,361 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent £39.99 + £0.50 for gold glitter and £6.99 delivery. Flowers arrived......6 flowers in bouquet, tiny, and no glitter.....contacted Floom and had standard we are sorry you were disappointed..... we will look into it and get back to you...still waiting 😔”

Helpful Report

(PM Flowers) - Posted 3 years ago

HI Kelly Thank you for reaching out. I understand your complaint has been raised with the Customer Services Team. You should hear from the Customer Services Team today regarding a positive resolution.

Posted 3 years ago

“This was my first poor experience with Floom. My order was not delivered on the date that it was scheduled for and it took me to reach out, twice, to Floom to understand what happened. The flowers ended up arriving 3 days late, but I received no explanation as to why there was a delay. I really hope this isn't typical as I've recommended Floom to several friends and family.”

Helpful Report

(Queen Of Vase) - Posted 3 years ago

Hi Renee Im so sorry that there have been issues with your order. I understand your order was delivered 3 days late. I can see that you have been in touch with the Customer Services Team. Due to the delayed 3 days, I can see a delivery charge refund has been issued. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Poor customer service when I asked to make an amend to my order. The flowers that did come also were not worth the amount I was charged. Overrated and overpriced in my view.”

Helpful Report

(Bamboo Flowers) - Posted 3 years ago

Hi Tim Thank you for taking the time to review. Unfortunately, the weekend you had placed your order was Mother's Day weekend. Due to this - we were not able to amend your order. If you contact the Customer Services Team on the following email: support@floom.com - a representative will be able to provide a positive resolution.

Posted 3 years ago

“The delivery was a mess, they said they have delivered the flowers but they didn't... It was a birthday surprise for my sister so it was really not nice that she had to look for them everywhere and in the end it was delivered the next day. Unfortunately, they were not what we expected. They seemed not fresh and they were a bit withered... It also didn't look like the flowers I ordered from the image. It is very sad to see such a difference, especially since the flowers we got are not as premium as the ones in the image... This was a birthday present so it is just very disappointing to get such an experience, especially when it wasn't cheap... The only reason why I give 2 stars it's because the flowers were nice, just not fresh and not like the ones in the image.”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Medeine Im so sorry that you have been disappointed with your order. I understand you have been in touch with the Customer Services Team regarding delayed delivery, in which, you have now received a delivery charge refund. If you can send further images of your order to the Customer Service Team (email: support@floom.com), the advisor will be able to investigate this matter further with the florist.

Posted 3 years ago

“Thé flowers we’re not the same as the picture on the website. The delivery was after the previous time. I were informed by email that it was delivered , but 3 days after it has been done !!!”

Helpful Report

(Nettle Design) - Posted 3 years ago

Hi Blandine Im so sorry that you're disappointment with your order. In order to investigate this matter with the florist, you would need to send images. Please send these images to the Customer Services Team on the following email: support@floom.com

Posted 3 years ago

“Flowers were beautiful. Very expensive so I expected them to all be in a good condition. sadly two or three were wilting and dying.”

Helpful Report

(Stems Wilder) - Posted 3 years ago

Hi Janet I'm so sorry that you weren't 100% with your order. If you would like the Customer Services Team to investigate this matter further, please do email: support@floom.com with images of the arrangement and we will look into how we can rectify this for you.

Posted 3 years ago

“I was disappointed with my bunch of flowers, they were sprayed flowers in there which made the whole bunch stink of paint. I picked a bunch called 'the orchard' looking for a wild vibe. I don't think I will be ordering again”

Helpful Report

(Sun Florist) - Posted 3 years ago

Hi Grace, I'm sorry that you have been disappointed with your order. I understand your flowers were not what you had ordered. To investigate this further with the florist, I would advise sending images to the Customer Services Team. Please email - support@floom.com

Posted 3 years ago

“First bunch were wrong colour and lasted2 days . Replaced with second bunch were right colour but again only lasted a few days . Disappointed”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

“Flowers arrived 3 days after they were scheduled to be delivered.”

Helpful Report

Posted 3 years ago

“6pm is too late for a scheduled delivery and actual delivery time was even later still. Very disappointed”

Helpful Report

(PM Flowers) - Posted 3 years ago

Hi Daniel Im so sorry that you have been disappointed with this experience. I understand the flowers were delivered but were late. Unfortunately, as we have a number of florists with differing delivery times - we cannot provide an exact eta. Thats why this is mentioned on the website that delivery is due between 10am-6pm. Moving forward, I extend my sincere apologies in the delay. I've messaged the Customer Services Team to provide same-day delivery refund. This you'll receive in the next 5-7 working days.

Posted 3 years ago

“The flowers were entirely different to the picture. I asked for the Pink Perfection which is supposed to have old fashioned pink roses, pink lilies and some white flowers. The bouquet that arrived instead had bright pink roses, NO lilies at all and purple carnation looking flowers. Totally different kind of bouquet and not as pretty at all. Very disappointing.”

Helpful Report

(The Flower Fairy) - Posted 3 years ago

Hi Lucy Im so sorry that you've been disappointed with your order. I understand that the flowers received had substituted flowers in the arrangement. Im keen to look into this issue. I have sent an email to the florist. I will get back to you with a decision in 24-36hours time.

Posted 3 years ago

“The bouquet that arrived was not was pictured or described. There were added dried flowers that looked like net.”

Helpful Report

(Nettle Design) - Posted 3 years ago

Hi Yosola Im so sorry that you've been disappointed with your order. Im keen to look into this for you. To investigate this matter further with the florist - I would need you to send in pictures of your flowers. Please send to email: support@floom.com I look forward to hearing from you.

Posted 3 years ago

“At the moment I’m waiting on them to verify the location of the flowers I had sent to a friend. They never arrived, but I received multiple email confirmations that they were delivered. Truly hope this is resolved by RE-delivering or refund. So far neither has happened, and the special occasion has passed. The woman I talked to on the phone was kind, though, and that’s why I gave two instead of one star.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Kymberlie I'm so sorry that you've been disappointed with your order. I understand there have been delays with your order. I can see you have been in touch with the Customer Services Team. I've looked into your queries and can see that the Customer Service Team have investigated this matter with the florist. As a result, I've gone ahead and processed a full refund of your order. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“There was a tube strike (which of course is not under their control) but the flowers just weren’t delivered and no one told me. I had to chase up myself.”

Helpful Report

(Orchidya North) - Posted 3 years ago

Hi Anthony Im so sorry that you have been disappointed. I understand no information was received about your delivery. This we do extend our sincere apologies about. I can see that Floom Customer Service Team have been in touch with you regarding your order. I can see your order has now been delivered. I hope your recipient enjoyed their gift of Flooms.

Posted 3 years ago

“I've used Floom in the past with success, but this time I had to follow up several times due to lack of delivery, with the order ultimately being canceled.”

Helpful Report

(Grower's Direct Flowers Inc) - Posted 3 years ago

Hi Sandra I'm so sorry about this. I understand your order was cancelled. Unfortunately, due to unforeseen circumstances, the florist had to cancel. Please accept our sincere apologies. I know this is not ideal but you will receive your refund in the next 5-7 working days. I hope we can redeem ourselves should you shop with Floom in the future.

Posted 3 years ago

“Totally failed to deliver the flowers on my mothers birthday as scheduled. Even sent me an email saying they had delivered which was plain wrong. They were quite responsive when I complained and got round to delivering the flowers a day late. Wouldn’t give me any kind of refund though. I’ve ordered plenty of deliveries with other companies and never had this problem. This was my first and last experience which Floom.”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Joel I'm so sorry that you've been disappointed with your Floom experience. I understand the flowers were delivered but not on the date indicated. I can see that you have been in touch with the Customer Services Team. The florist indicated that they did try to deliver on an intended day but the address provided was difficult to get to through busy traffic. As a result, free of charge in delivery costs - they delivered again on the next day. Either way, I hope your recipient enjoyed their gift of flowers.

Posted 3 years ago

“I’ve used Floom before and it was a 5-star experience. This time was different. Placed a same day delivery order and paid the cost. I was then notified that the flowers were delivered on the day, when in actual fact they weren’t delivered until 2 days after. This spoilt the entire surprise element I was hoping to create for the recipient and it’s not very likely that I would use this service again.”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

Hi Temitope Im sorry to read about your disappointment. I understand that your order was delayed by 2 days. Please accept my apologies for this. As you had paid for same day delivery and this wasnt met - I have processed your same day delivery refund. This you'll receive in the next 5-7 days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Paid for same day delivery and it got delivered the following day”

Helpful Report

(House Of Petula) - Posted 3 years ago

“Bit disappointed with the Valentines Day bouquet of flowers to be honest. I was expecting an equal balance of roses and lilies as shown in the picture online (approx. 10 of each). However, I received only 5 roses and had 12 lilies which crowded out the roses. The flowers are nice but just felt that I didn’t quite get what was advertised and what I paid for.”

Helpful Report

Posted 3 years ago

“The ordering process online with floom was straight-forward and hassle-free. The florist notified floom of an issue with the market availability of some of the flowers that were part of the bouquet I ordered and the team at floom were quick to contact me to arrange a substitution or delay the order. I was assured that the replacement of some of the stems would result in the arrangement having the same value and aesthetic quality however the arrangement received did not deliver on this. While I understand the fault lies mostly with the florist, I am still very disappointed in the service I have received as a whole as I had expected floom to follow through on the guarantee that the same aesthetic would be achieved. Needless to say that I would be hesitant to make a purchase with floom again in the future.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,361 reviews