This was my first time ordering from Floom, and I was looking for same day delivery. The arrangement was to be sent as condolences for the loss of a family member. I specifically selected an arrangement that featured many succulents, so that the recipient could plant them in her garden as a remembrance. The recipient sent me a photo of the arrangement, and much to my dismay, not a single succulent was part of the bouquet. I did reach out to Floom, and their solution was to refund $20. While I appreciate the gesture, it isn't sufficient. What was delivered was not up to par with a $120 arrangement. As well, because I selected the same day delivery, it was not free of charge like the website indicated. I can understand, and am selecting 2 stars because they did deliver timely, but I paid $20 for that service. A better solution to the subpar arrangement would have been to perhaps offer to refund $20 and my shipping charge, but unfortunately, that was not done.