First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,550 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was really good and quick. All questions were answered. Very Pleased.”

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Posted 8 years ago

“Quick response to every phone call and query.”

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Posted 8 years ago

“Good value for money and initial salesman was very helpful. Once I paid initial fee, communication was none existent unless I would contact first. Car Sat in the depo for a wee when I was told I would be contacted as soon as it arrived. Would still be waiting on it just now were I not to contact customer service.”

Helpful Report

Posted 8 years ago

Hi Mark, Thank you for the feedback. We do have steps in place to ensure that communication is fluid throughout the process. We'll look at your case to see what went wrong and I can ensure you that your feedback will be used to further enhance our processes to ensure more up-to-date communication. We hope you do enjoy the new car and if you do require anything at all please feel free to reach us at CRM@FVL.CO.UK Thanks again, FVL

Posted 8 years ago

“Good efficient service”

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Posted 8 years ago

“Got car month eary first class service thankyou”

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Posted 8 years ago

“Takes away all the hassle of buying and selling”

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Posted 8 years ago

“kept me fully informed through out the process”

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Posted 8 years ago

“This was the second time we used Fvl and would highly recommend great service and listened to our need. great thankyou will use again”

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Posted 8 years ago

“Always responded when they said the would. Made helpful suggestions. Took time to answer queries.”

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Posted 8 years ago

“excellent customer service even when things didn't quite go to plan”

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Posted 8 years ago

“Overall a very good experience, the car took a little bit longer to arrive than anticipated, but it wasn't the fault of FVL. My sister also used them at the same time and hers was here very very quickly. Very happy with the overall experience and will look to use them again in 4 years when my current lease ends!”

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Posted 8 years ago

“Very helpful and customer focused. Ross was very good!”

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Posted 8 years ago

“Bryan was wonderful with everything, very easy to get hold of and got back to me with any information really quickly.”

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Posted 8 years ago

“Really helpful staff, lots of updates, painless car change-over day, all very good indeed.”

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Posted 8 years ago

“Delighted with the service.”

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Posted 8 years ago

“Duncan who arranged the deal and car for me was great - very friendly, efficient and helpful and since then the customer services team were helpful too.”

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Posted 8 years ago

“Professional”

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Posted 8 years ago

“Brilliant service.”

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Posted 8 years ago

“Frazer Morrison dealt with our request with outstanding professionalism and patience. He helped us to spec the perfect car with numerous revisions to the quotes in a non-pushy and hassle free manner. We shopped around various other companies and couldn't beat the quote provided to us by Frazer at FVL. One major point that really sets this company apart is the level of service which beat rivals and dealerships hands down. I will not hesitate to return to Frazer over the coming months to discuss our business and personal lease needs as they expire! Cannot recommend highly enough! Well done Frazer and well done FVL! Superb offering!”

Helpful Report

Posted 8 years ago

“Frazer Morrison dealt with our request with outstanding professionalism and patience. He assisted us to spec the perfect car with numerous revisions to quotes in a non-pushy and hassle free manner. We shopped around various other companies and couldn't beat the quote provided to us by Frazer at FVL. One major point that really sets this company apart is the level of service, which beat rivals and dealerships hands down. I will not hesitate to return to Frazer over the coming months to discuss our business and personal lease needs as they expire. I Cannot recommend highly enough! Well done Frazer and well done FVL! Superb offering!”

Helpful Report

Posted 8 years ago

First Vehicle Leasing is rated 4.8 based on 1,550 reviews