Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

First Vehicle Leasing Reviews

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

Write Your review

Tell us how First Vehicle Leasing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Vehicle Leasing 5 star review on 14th April 2023

First Vehicle Leasing 5 star review on 27th January 2023

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using First Vehicle leasing for now on 6 years and wouldn't go anywhere else. I have the same Account Manager for 4 years now in Scott Russell and always listens , guides you and comes straight back to you. He looks for the best deals tuned to your budget and he will not push you or pressure you into the wrong direction after all I drive 25,000 miles a year and consider my vehicle my office. I decided on a MG HZ , which I took delivery today, was kept up to date and everything went smoothly, this was not the car Scott was looking for me , but got the best possible deal from the rest. I had 2 Tucson's (old design ) before and loved them but prices were very high and opted for the MG which tends to get overlooked, same size of engine and all the gadgets you get with the Tucson. I hope its the same comfortable ride as the Tucson , cant wait to test it on M74, M6 and the dreaded M62. Wouldn't go anywhere else, thank you both Scott and Lesley who kept me informed of the delivery.”

Posted 1 year ago

Hi Dougie, Thanks for taking the time to share your feedback. We're delighted to hear that you've been with FVL for 6 years. Scott will be delighted to hear about the review, too. We hope the new MG goes well and we can look forward to welcoming you back again. Happy Motoring, FVL

Posted 1 year ago

“Ordered a car from FVL which although was expected the end of the same month, ended up being the end of the next month, but understand with the global situation with new cars at this time. But was kept update with the order and they were quick to answer any queries I had, staff were friendly and overall am very happy with the service and the car.”

Posted 1 year ago

Hi James, We are glad to hear that you are very happy with the service you received from First Vehicle Leasing and your new car! Thank you very much for your four-star rating and for sharing your experience. We appreciate your understanding of the global situation and are happy that our staff were friendly and quick to answer any queries you may have; in certain situations, we understand that our communication can make all the difference. Happy Motoring, FVL

Posted 1 year ago

“The service I received from beginning to end has been second to none no matter who I spoke to. They were very friendly and explained the whole process. They kept me informed as to when my car would be delivered.”

Posted 1 year ago

Thank you for your 5-star rating of First Vehicle Leasing Chris! We appreciate your kind words about the service you received. Hearing that the whole process was friendly and well explained by our team, and that you were kept informed of your car's delivery, is great feedback, thanks. It's customers like yourself that help us continue to strive for the best service. Happy Motoring, FVL

Posted 1 year ago

“Easy to deal with and responded quickly to any queries. I was in need of a vehicle quickly and they sourced and supplied one that was brand new / pre-registered within 2 weeks.”

Posted 1 year ago

Thank you for your 5-star rating, Dave! We're delighted to hear that you found us easy to deal with and that our team responded quickly to all of your queries. We are also thrilled that you were able to find the perfect vehicle for your needs within two weeks. Happy Motoring, FVL

Posted 1 year ago

“I received delivery of my new Mazda this morning absolutely delighted! From start to finish the process has been fantastic mainly due to my contact at FVL Scott Russell who has shown complete professionalism and patience guiding me throughthe process, well done Scott . Many many thanks”

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

Posted 1 year ago

Hello John and thanks for taking the time to write your review and upload your pictures, it means a great deal. We're delighted to hear that you enjoyed using FVL's services and Scott was able to look after you. We hope the new Mazda looks after you and we can welcome you back should you need another. Happy Motoring, FVL

Posted 1 year ago

“Always been happy with the service delivered, from start to finish, helpful agents I’ve been leasing from this company for 8 years now going into the 9th and could not fault them. I have dealt with the same person every time which has been great.”

Posted 1 year ago

Hello Louise, and thank you for sharing your feedback. Wow, nine years! That's fantastic; thank you so much! It's great to hear that you have enjoyed the service we provide and for that amount of time. We hope your latest addition treats you well and that we can continue to provide great service for at least another nine years or more!! Happy Motoring, FVL

Posted 1 year ago

“This is my second car through FVL and once again I am very happy with my new car,the person I have been speaking to throughout the process is Peter Sherry I can only say that he has been brilliant in helping me with all my enquiries,he has gone above and beyond his job description,Peter has even talked me through setting up apple car play,and we had some banter about football,I would highly recommend FVL to anyone,and once again I am really pleased with my new car. Many thanks John”

Posted 1 year ago

Hello John, and thanks for the excellent review! It means a great deal when someone enjoys the experience and leaves candid feedback! We're delighted to hear that you enjoyed dealing with Peter, too; we're sure he will be excited to hear about the review. We hope the new car goes well, and we can welcome you back should you need another. Happy Motoring, FVL

Posted 1 year ago

“I took delivery of my new T-Roc in Ascot Grey today at 8.45am and I have to say it is beautiful and so quiet! My last car which I had for 5 years was a Mini Cooper diesel so a big change for me. Scott Russell has been my contact and he has been brilliant. He is knowledgable and professional and has been so helpful throughout this whole process. I cannot recommend him highly enough.”

First Vehicle Leasing 5 star review on 31st October 2022

Posted 1 year ago

Hello Karen, and thanks for taking the time to share your feedback. Your new Volkswagen T-Roc looks lovely! Scott will be delighted at the feedback too. We hope the new car looks after you well. Happy Motoring, FVL

Posted 1 year ago

“I would absolutely definitely recommend.”

Posted 1 year ago

Thank you Deb's!!👏

Posted 1 year ago

“Thank you so much to Peter at First Vehicle Leasing. My new car is just beautiful and the process was so straight forward. Peter kept me informed regularly and the car arrived quickly. I honestly love it! The rainy day didn’t even dampen my spirits! 😊”

First Vehicle Leasing 5 star review on 27th October 2022

First Vehicle Leasing 5 star review on 27th October 2022

First Vehicle Leasing 5 star review on 27th October 2022

First Vehicle Leasing 5 star review on 27th October 2022

Posted 1 year ago

Thanks for sharing your kind feedback online Iona! It means a great deal. Your new car looks amazing! And Peter will be delighted to hear the feedback too. Happy Motoring, FVL

Posted 1 year ago

“I was very happy with all aspects of the leasing process. FVL were friendly, informative, transparent and responsive and I felt well supported from the initial discussion till the delivery of the car.”

Posted 1 year ago

Hello Jan, and thanks for taking the time to share your review. It means a lot to us that our service made you feel this way! We hope we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 1 year ago

“Excellent customer services”

Posted 1 year ago

Thank you Lisa!

Posted 1 year ago

“Excellent service throughout. Good levels of communication.”

Posted 1 year ago

Hello Richard, and thanks for taking the time to leave your review. We hope the new car looks after you well and that we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 1 year ago

“Really please with my Kia Ceed GT-Line. Chris was fantastic and sorted any problems which came about. Over a 6 month wait but this was not down to FVL. Would highly recommend.”

First Vehicle Leasing 5 star review on 10th October 2022

First Vehicle Leasing 5 star review on 10th October 2022

Posted 1 year ago

Hello Stephen, and thanks so much for taking the time to share your feedback with us online. It means a great deal. It's been a difficult time with the microchip shortage for us all, so we really appreciate your patience. We're delighted to see your pristine Ceed GT-Line, too, it looks amazing in that Blue! We hope the new car treats you well and that we can welcome you back in the future, should you need another new leased car. Happy motoring, FVL

Posted 1 year ago

“Excellent customer focused service and follow-up. Always happy to answer any questions and most importantly they found me a competitive deal.”

Posted 1 year ago

Hello Neil, thanks for taking the time to leave your feedback; it means a lot to us. We're delighted to hear you enjoyed the service, and that we could secure you a great deal! We hope the new car looks after you well. Happy Motoring, FVL

Posted 1 year ago

“Very happy with all aspects of my car order. Great service, delivery and price. Would highly recommend FVL to all my friends and relatives.”

First Vehicle Leasing 5 star review on 20th September 2022

Posted 1 year ago

“Process from start to finish was handled professionally and with consideration of individual requirements. Delivery of new vehicle was exactly as the prior information received from the sales and delivery teams respectivley.”

Posted 1 year ago

Hello Gary, and thanks for your five star review. We're delighted to meet both your requirements and expectations! We hope the new car looks after you well and that we can welcome you back should you require another leased vehicle in the future. Happy Motoring, FVL

Posted 1 year ago

“Very helpful. Enquired about a vehicle on the basis that I had experienced significant delays with a vehicle I had ordered through another provider. Turnaround time from my first conversation to my new vehicle being delivered only around two weeks. Very impressed.”

Posted 1 year ago

“Absolutely first class service, honest and upfront advice / no pressure and fantastic after sale service.”

Posted 1 year ago

Hello Debs, and thank you for our stellar review! If we were trying to summarise what we're trying to do, that would just about cover it off! Thanks again, and we hope you enjoy your new car! Happy Motoring, FVL

Posted 1 year ago

“Everything about the car and staff was brilliant everyone so helpful”

Posted 1 year ago

«
1
2
3
4
5
»

First Vehicle Leasing is rated 4.8 based on 1,446 reviews