If I could give less than one star I would. I always buy local, but was told the service would be great. Sadly it is not. My watch arrived for a 60th birthday gift and I am in USA. It does not run. I have tried to work with their customer service (I could give them 1 start for that because I did hear back fairly quickly) However, they did not know what my order was, then they tried to get me to return it not from the USA. When I explained I was here they sent me a mailing slip. I have to go 80 miles away to go to the place they say I have to mail it. I am away for a week at corporate budget meetings. So by the time I get home, box it up, drive 80 miles, mail it in and wait an unknown amount of time if ever I get it returned my significant other will not have his birthday gift. Disappointed does not cover where I am and lesson learned I will not buy abroad again. I would hesitate to use this company.