Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had placed an order on October 9, 2023 what was supposed to be a gift for my Godson's 1st birthday. The original shipping method was 5-7 business days. It is now November 17th, 2023 and i still have not received my order. Not only did i miss my Godsons birthday, but i also received endless stress from the customer service teams. Every time i check in on the status of my shipment i was given a generic response stating that they do not know where the shipment is and that they will reach out to the shipping company and let me know. Honestly this is so unprofessional and board line careless treatment of their customers. All i want is to receive what i had already purchased 40 days ago.”

Helpful Report

Posted 1 year ago

Public Reply Hi Nikola, Thank you for your review, We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. We sincerely apologise for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. As of now, the courier is actively investigating the situation, and we are eagerly awaiting their conclusion. While we understand the frustration this delay has caused, please be assured that we are doing everything in our power to expedite the process. Your concerns are valid, and we appreciate your patience as we work to resolve this matter. In light of the unfortunate delay and the impact on your special occasion, we have emailed you regarding the option of a replacement or a refund. We understand that this may not fully make up for the inconvenience caused, but we hope it provides a measure of resolution for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“very disappointed with the packaging!! the item wasn't protected it was in a reused box without tissue paper/ or product in its own packaging like a plastic sleeve. youd have thought with expensive items they'd be treated on par with their value!”

Helpful Report

Posted 1 year ago

Hi Hermione, Thank you for your review, I am very sorry to hear that you aren't happy with the packaging. Belts in giftboxes are listed on our website so my apologies if you have missed this. We'd be happy to have the belt returned for an exchange. Please can you email us at Customerservice@outdoor365.co.uk. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“I ordered a seat walking stick on 3 August and as of 14 August it still has not been delivered. Unfortunately it was intended as a birthday gift on 7 August...paid £9.95 for next day delivery too. Emailing customer service has been fruitless. They just sent me a photo of my front door with no explanation of where my item was. I have just spoken to Caitlin in customer services who has assured me that my item will be delivered today. Without prompting, Caitlin also offered to refund the postage charge, which is the very least that you could do. I have been let down by F & T and won't be ordering from you again, you have proven to be unreliable in what is a very competitive market. There are many other suppliers I can choose from. I hope you find this review/feedback helpful.”

Helpful Report

Posted 1 year ago

Hi Justin, Thank you for your review, I'm sorry to see that you aren't happy with the delivery of your order. The courier collected the stick seat from our warehouse on the 4th August and attempted delivery on the 7th, however nobody was in to sign for the parcel. The parcel was then held at the depot for 4 days awaiting re-delivery instruction. As they hadn't received an update from you the parcel has been put of for a re-delivery attempt today. I'm very sorry for courier issue and I can see that the refund for the postage fee has been processed. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I Ordered a tankard for my fathers 80th and it needed to be a specific one as i was buying a matching pair one for him and one for me. I found the one i needed and ordered it with engravement on it. I received an email 2 days later saying that they didnt have the one i ordered even though they sold it me. So i took an alternative. I emailed 4/5 times and called a dozen times and i got no reply for days and days even though i kept trying..............very very very poor !!!!!! Eventaulyyi got a different one and was given a load of excuses........well thankyou very much im very upset about this and wont be buying from you again........”

Helpful Report

Posted 1 year ago

“I ordered it today and it arrived promptly and am delighted with it. I will definitely be ordering more items.”

Helpful Report

Posted 1 year ago

Thank you for your review, I'm so glad to hear that you will be a ordering from us again and thank you for the positive feedback. Can I ask why you only rated us 1 star? Kind Regards, Jamie Customer Service

Posted 1 year ago

“The hip flask arrived promptly and well packed. However I was very disappointed with the 'engraving' which spoilt the item.”

Helpful Report

Posted 1 year ago

Hi Patrick, Thank you for your review, I'm sorry to hear that you aren't happy with the quality of the engraving. I have emailed you directly to arrange a return and replacement. Kind Regards Jamie Customer Service

Posted 1 year ago

“Premium Walnut board was in fact plastic covered to look like wood which in the description was not mentioned. For Premium quality walnut wood you get plastic dice cups, plastic checkers and a cheap looking inlay of real wood veneers on board which appears fake wood too. The photo is nothing like the product received, and missing in the bearing off bar where checkers placed was the divider as photo shows but this is missing, so very misleading. Customer Services were very good and did follow up and said would pass my valid comments on. They agreed the description needs changing but adverts still showing the old photos and same misleading description. Item returned unused for full refund, still waiting”

Helpful Report

Posted 1 year ago

Good morning, I'm so sorry to hear this, I'm glad we were able to help and I can confirm the refund was issued on 9th July. We passed this onto the website team to update this as soon as possible - I cannot apologise enough for the mistake and we appreciate you letting us know. Please do let us know if we can do anything more to help. Best wishes, Stacey

Posted 1 year ago

“Ordered a set of champagne silver flutes, express delivery. Received them and noticed the engraving was lower on one of the glasses than the other. This was from one glass being taller than the other. Contacted customer service with the issues and photos as requested. Was advised it wouldn't happen again and sure enough, received the new glasses the next day with the exact same issue...”

Helpful Report

Posted 1 year ago

Hi Lucy, I'm so sorry for the issues with the flutes. We are checking the stock on the shelves to see if there is an issue with the batch we received from the manufacturers. I can see my colleague offered for you to choose a different set/brand from the site but you informed us you had purchased elsewhere. I'm very sorry we couldn't find a solution for you before you felt like you had to go to a different company, but if there is anything we can do please don't hesitate to get in touch. Kindest regards, Stacey

Posted 1 year ago

“Very UNSATISFIED. delivered to the wrong country written multiple emails to customer services to address the issue and no response. I can even comment on the product because its never arrived.”

Helpful Report

Posted 2 years ago

My apologies for the delay in response to the issue. I have emailed you directly to sort this as soon as possible. Best wishes, Stacey Customer Service

Posted 2 years ago

“Knives after a short period of time got rust spots. Will be sending them back . Not acceptable with how much they cost.”

Helpful Report

Posted 2 years ago

Hi Gavin, Thank you for your review, I'm so sorry to see that the knives have rust spots, please can you email me directly as I'd like to sort this for you. My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Customer Service

Posted 2 years ago

“The travel chess board was poor quality: cracks around two hinges and a large splintered edge. It was not damaged during transit. Had to send it back. Got a prompt refund thank you”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thank you for your review, My apologies for the item arriving damaged and thank you for returning it to us. I am glad to see that the refund was processed quick. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Still waiting for my order which is overdue,”

Helpful Report

Posted 2 years ago

Hi there. I'm so sorry for the delay on your parcel, I can see this has now arrived and a member of customer service refunded your postage fee. I sincerely apologies again for the delays, I'm glad to see it arrived. If you have any other issues please do let us know. Best wishes, Stacey Farrar & Tanner

Posted 2 years ago

“I changed the delivery day for Monday as I was home, courier ignored this and decided to deliver on Tuesday. However I wasn't home and didn't know this was arriving on the Tuesday, courier dumped this outside on my door step in full view of everyone walking past. I got home at 8pm that evening to find this missing. This was supposed to be a wedding gift. Rung up Farrar and Tanner who are taking time investigating this... at the expense of me and my time/money. Useless customer service. Should be sorting this out in their time not my time while they hold onto MY money!”

Helpful Report

Posted 2 years ago

Hi Ema, Thank you for your review, I am so sorry to see the issues with the courier. Our customer service team offered to resend the order to you but as you had purchased a gift elsewhere you requested a full refund. We are still within the 48 hour timeframe for our investigation with Royal Mail and will update you the moment we hear back from them. Unfortunately our process doesn't allow us to refund in this case before the investigation is concluded. Kind Regards, Jamie Customer Service.

Posted 2 years ago

“I havnt received my order yet. Can you please let me know when I can expect it to arrive.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback. I sincerely apologize for the issues you experienced and I understand how frustrating this must have been. Having checked our system there seems to have been a shipping error. Your order is being dispatched today and I have upgraded delivery to our DPD next day service. My sincere apologies once again. Kind Regards Jamie Customer Service

Posted 2 years ago

“Spent £275 and can’t seem to get my items. Beginning to wonder if this whole company is a scam. No one at the company seems to be interested in actually sorting out my missing order.”

Helpful Report

Posted 2 years ago

“I haven’t received my full order yet.”

Helpful Report

Posted 2 years ago

Hi Neha - I've replied to your email so that we can get this resolved for you. Best wishes, Jude

Posted 2 years ago

“I never received the product. Shame!”

Helpful Report

Posted 2 years ago

“We ordered a personalised chopping board for a special big birthday on December 8th. It failed to arrive by the birthday and then Christmas, New Year came and went too. It took to January 6th before I received a response to my multiple emails. Only then to discover that the item was probably lost in transit, eventually we were informed that the item was no longer available. Disappointed doesn’t cover it. My mother in law was so happy to have chosen something special for her son. Not easy when she is 80 herself. I will not use this company again and would not recommend them if you what something special”

Helpful Report

Posted 2 years ago

I am really very sorry we were unable to complete the order for you - the chopping board you bought was end of line and as you know was lost in transit to you, of course when we came to arrange a resend the item was no longer available. It's frustrating for us too when things go wrong and we feel like we've let you down, there's not an excuse for lack of communication - we were simply overwhelmed with additional enquiries caused by the many Royal Mail strikes and parcels not arriving when they were supposed to. Sometimes things go wrong and we can in this instance only apologise. Farrar & Tanner Customer Service

Posted 2 years ago

“Placed a £100+ order on 8th December. Clearly a Christmas purchase and paid extra for 3 day delivery. Despite chasing, no sign of it and just one customer service response pre-Xmas saying "we have had a few issues because of the postal strike, I hope it arrives in time for you". 6th January now, still no delivery and now no replies to my email enquiries either. Wondering if this is a scam operation - I would avoid at all costs. I was fooled and have now lost over £100”

Helpful Report

Posted 2 years ago

Hi William, I really am sorry the parcel did not arrive, many of the delayed parcels did finally arrive with customers once Royal Mail had cleared their backlog. We are dealing with an unusually high amount of emails due to the strike action throughout December and unfortunately this is also delaying our replies to customers, I can see that your parcel did not arrive (we have all of our parcels tracked) and have refunded your account. I have also called you to see if there's anything else we can do and really just to explain how this has happened and reassure you that we are a genuine company, just got caught up with all the courier issues of December. Thankfully this is now resolved. Kind Regards, Jude, Customer Service Manager

Posted 2 years ago

“Not had a delivery date Not recieved the product and is our anniversary tomorrow”

Helpful Report

Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews