Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new flooring, great product and the customer service was amazing. I’ll be back for more”

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Posted 3 years ago

“easy to order with a size calculator great delivery time very fast and when i wanted it . i have used factory direct many times and will again . great service”

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Posted 3 years ago

“Good quality vinyl, delivered on time, well packaged, would definitely buy from you again.”

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Posted 3 years ago

“Service was great and declivery was exactly as stated. Very pleased”

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Posted 3 years ago

“The sample of flooring was good quality if could find somebody to fit it for me I would order it straight away .”

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Posted 3 years ago

“Flooring was what we ordered very satisfied with quality and colour.”

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Posted 3 years ago

“Been waiting weeks for my flooring and only get an update if I keep chasing, told numerous times it's coming on next delivery and still no flooring.”

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Posted 3 years ago

“Good product”

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Posted 3 years ago

“Awful customer service. Extremely rude over the phone and aggressive. Lack of response to emails regarding delivery.”

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Posted 3 years ago

“The sample took weeks to arrive and was extremely small so very difficult to establish if this floor covering would be suitable”

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Posted 3 years ago

“I'd love to do a big order (over 400£) without to pay the delivery :=)”

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Posted 3 years ago

“Didn’t receive sample”

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Posted 3 years ago

“Ordered a sample of vinyl, sent out really quick, excellent product..lm really pleases”

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Posted 3 years ago

“Only ordered a sample so far but quality and service seem very good. Will certainly consider ordering flooring in the future when ready to do so”

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Posted 3 years ago

“Product is nice, but delivery seems a bit of a shambles. Still waiting for two out of four items, one had to be replaced due to damage. Not amazing. Customer service is okay though.”

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Posted 3 years ago

“Absolutely amazing service from start to finish, fantastic quality and price, arrived very well packaged and on time, I will definitely be ordering from this company again, would highly recommend”

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Posted 3 years ago

“I ordered a sample for my daughter and it arrived very quickly and looks a quality product.”

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Posted 3 years ago

“Very pleased with the service and delivery of the floor vinyl I ordered. Very helpful staff.”

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Posted 3 years ago

“Very quick delivery, friendly service and the flooring is fabulous quality! Would definitely use again”

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Posted 3 years ago

“Lovely vinyl flooring ,quick delivery,looks lovely Down,good quality.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews