Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality vinyl, delivered on time, well packaged, would definitely buy from you again.”

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Posted 2 years ago

“Service was great and declivery was exactly as stated. Very pleased”

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Posted 2 years ago

“The sample of flooring was good quality if could find somebody to fit it for me I would order it straight away .”

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Posted 2 years ago

“Flooring was what we ordered very satisfied with quality and colour.”

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Posted 2 years ago

“Been waiting weeks for my flooring and only get an update if I keep chasing, told numerous times it's coming on next delivery and still no flooring.”

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Posted 3 years ago

“Good product”

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Posted 3 years ago

“Awful customer service. Extremely rude over the phone and aggressive. Lack of response to emails regarding delivery.”

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Posted 3 years ago

“The sample took weeks to arrive and was extremely small so very difficult to establish if this floor covering would be suitable”

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Posted 3 years ago

“I'd love to do a big order (over 400£) without to pay the delivery :=)”

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Posted 3 years ago

“Didn’t receive sample”

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Posted 3 years ago

“Ordered a sample of vinyl, sent out really quick, excellent product..lm really pleases”

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Posted 3 years ago

“Only ordered a sample so far but quality and service seem very good. Will certainly consider ordering flooring in the future when ready to do so”

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Posted 3 years ago

“Product is nice, but delivery seems a bit of a shambles. Still waiting for two out of four items, one had to be replaced due to damage. Not amazing. Customer service is okay though.”

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Posted 3 years ago

“Absolutely amazing service from start to finish, fantastic quality and price, arrived very well packaged and on time, I will definitely be ordering from this company again, would highly recommend”

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Posted 3 years ago

“I ordered a sample for my daughter and it arrived very quickly and looks a quality product.”

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Posted 3 years ago

“Very pleased with the service and delivery of the floor vinyl I ordered. Very helpful staff.”

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Posted 3 years ago

“Very quick delivery, friendly service and the flooring is fabulous quality! Would definitely use again”

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Posted 3 years ago

“Lovely vinyl flooring ,quick delivery,looks lovely Down,good quality.”

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Posted 3 years ago

“Good quality at a reasonable price”

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Posted 3 years ago

“good product, initial delivery came in time to plan, second order met some confusion due to no Amex capability (nothing is written on the paymnet page) and you only find out when the paymnet request fails, this needs addressing, plus a 1 day delivery is feasible for 2 boxes, but not 4, this wasn't clear hence we lost a day, no drama but needs clarity”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews