Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with Factory Flooring direct. arrived early afternoon., Securely packaged. Will be using them again in the near future”

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Posted 2 years ago

“Excellent online service and sending a sample made the choice easier. I would like to complain about the rudeness of the delivery driver. My workmen were willing to help with the unloading and I asked him to reverse nearer the storage space. He wasn’t pleasant.”

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Posted 2 years ago

“Samples received quickly and was great products will buy from them in future”

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Posted 2 years ago

“Very nice samples, but unfortunately they took a while to arrive, so we saw something else and bought that before theyhad arrived.”

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Posted 2 years ago

“Delivery man phoned 10mins before to let me know he’s nearby. Delivery service spot on the driver was very helpful ! Thankyou. Can’t comment on the flooring yet as just delivered.”

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Posted 2 years ago

“The whole ordering process was easy and delivery was very quick too, the delivery guy was very courteous and carried the rolls of vinyl to the inside of my parents house, very helpful. The vinyl looks very nice and was relatively easy to lay. I would buy from Factory Direct Flooring again, straightforward ordering and regular updates regarding delivery. My picture shows the flooring in my utility room which is almost finished. I bought the same pattern for a new room which will be a second toilet in the house, work still in progress.”

Factory Direct Flooring Ltd 5 star review on 24th April 2023

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Posted 2 years ago

“Lovely herringbone effect vinyl. Probably the only place that I could find a perfect match in colour for my kitchen…had some samples delivered which was great! Great quality and fantastic price too. Would buy from here again.”

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Posted 2 years ago

“Great flooring 😊”

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Posted 2 years ago

“Whilst the online facility to order samples is very effective and the product prices are competetive, this company is not customer centric at all ! Delivery charges are extremely high if you have to choose a specific date and even more costly on a Saturday. We ordered online with option available to deliver Good Friday. We called a few days days before delivery to get an approx. time frame and we’re told to phone back on the Friday. Bearing in mind the delivery is curb drop only on pallets so my husband took the day off work to offload when we called for a time frame to be told there was an error on the website and no delivery was coming. ! On calling them there was no consideration or empathy. I was told an email had been sent about the delivery issue which I later traced into my spam mail. I was told I would have to wait until the Wednesday which we couldn’t do due to work or we could have it the Saturday and pay extra which meant no bedroom floor for another week and extra cost ! The only other option they gave me was to cancel the order ! Obviously I did not feel considered listened to or valued as a customer in anyway. They were very happy to refund rather than deliver on the Saturday for no extra cost. We had already paid extra for a designated day delivery. I am glad we cancelled as I feel if there had been an after sales issue there would have been no support at all ! I did advise I would not advocate and would write a negative review but they were not bothered so this is a transparent and honest account of my experience with them”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Ordered some samples, building work not finished yet, but INUNDATED with emails and it's really getting on my nerves!!!!”

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Posted 2 years ago

“Has some leftovers so was looking to match them for another room. Found them, checked with free sample, just have to lay them.”

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Posted 2 years ago

“Brilliant to deal with and everything delivered as promised”

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Posted 2 years ago

“My order was handled quickly and efficiently. All correspondence was courteous and as I needed it to be. I would recommend this company”

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Posted 2 years ago

“Fast delivery of samples and good product. Can't order the lvt we want because not enough in stock and no back order option, so probably discontinued. Overall a waste of time, but would still consider them next time.”

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Posted 2 years ago

“Good experience with them. Website was easy to navigate and I was able to find what I was looking for. Free samples arrived quickly.”

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Posted 2 years ago

“Happy”

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Posted 2 years ago

“Great quality, so easy to lay. Fast delivery and very happy with our new flooring.”

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Posted 2 years ago

“I haven't received anything yet. Thanks”

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Posted 2 years ago

“Sorry the flooring sample was too thin, my wife got another sample and have decided to go with the other people. Many thanks Gwyndaf”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews