Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cery gpod service”

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Posted 2 years ago

“Fast delivery.only had it layed two days ago it looks Fabulous.i have had from you before and would definitely recommend you to friends and family. Real value for money”

Factory Direct Flooring Ltd 5 star review on 11th April 2023

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Convenient samples which arrived promptly and seem to be good products.”

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Posted 2 years ago

“Factory Flooring themselves were great - quality product and good value for money BUT their delivery service was AWFUL and despite complaining to Factory Direct Flooring about this I have had no response to my problems. PALLEX first missed the confirmed delivery date completely and when they turned up dumped the delivery at kerb side in a torrential downpour. Delivery driver refused to back onto driveway to reduce the time product was getting soaked despite there being AMPLE ROOM to do so. He also REFUSED to wait while the order was checked so no delivery receipt was signed and there was no opportunity to report any problems. Spent 2 DAYS drying out the delivery. Will NOT USE Factory Direct flooring again UNLESS they change courier.”

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Posted 2 years ago

“Samples arrived very quickly...and look like good quality...not yet placed an order”

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Posted 2 years ago

“Excellent flooring. Company kept me informed Excellent service.”

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Posted 2 years ago

“Quick delivery was a few marks and damages to the product but managed to hide under units good value for money”

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Posted 2 years ago

“Recommend by a friend who works in professional refits”

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Posted 2 years ago

“Excellent product, looks amazing.”

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Posted 2 years ago

“I ordered two samples of flooring, which arrived the following morning, really good service.”

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Posted 2 years ago

“Great quality product. Delivered on time and in good condition.”

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Posted 2 years ago

“Great looking and quality flooring at a reasonable price. Delivery was on time, good overall service.”

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Posted 2 years ago

“Easy flooring to lay. Looks gorgeous down.”

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Posted 2 years ago

“Arrived on time and an excellent product”

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Posted 2 years ago

“Had trouble ordering on-line but phoned up and was sorted out very quickly. Flooring arrived as arranged and the driver was helpful.”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“Easy to order. Speedy delivery, helpful courier. Product was as described and good quality.”

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Posted 2 years ago

“excellent sample system”

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Posted 2 years ago

“The main reason I’m only rating three is because the Currier turned up at 7:45 this morning banged down my door and was so rude. Basically left The flooring on the main road 25 feet from where I live and just unbelievably rude he didn’t wanna lift a finger to help in anyway.. i’m 52 years old and not in great health, and if it wasn’t that there was a workmen that very kindly come over, see what was going on and gave me a hand I would’ve truly struggled to lift all that flooring into my property..apart from that, the flooring company themselves were great, but they really need to sort out a different delivery service…”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews