Whilst the online facility to order samples is very effective and the product prices are competetive, this company is not customer centric at all ! Delivery charges are extremely high if you have to choose a specific date and even more costly on a Saturday. We ordered online with option available to deliver Good Friday. We called a few days days before delivery to get an approx. time frame and we’re told to phone back on the Friday. Bearing in mind the delivery is curb drop only on pallets so my husband took the day off work to offload when we called for a time frame to be told there was an error on the website and no delivery was coming. ! On calling them there was no consideration or empathy. I was told an email had been sent about the delivery issue which I later traced into my spam mail. I was told I would have to wait until the Wednesday which we couldn’t do due to work or we could have it the Saturday and pay extra which meant no bedroom floor for another week and extra cost ! The only other option they gave me was to cancel the order ! Obviously I did not feel considered listened to or valued as a customer in anyway. They were very happy to refund rather than deliver on the Saturday for no extra cost. We had already paid extra for a designated day delivery. I am glad we cancelled as I feel if there had been an after sales issue there would have been no support at all ! I did advise I would not advocate and would write a negative review but they were not bothered so this is a transparent and honest account of my experience with them