Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flooring and great delivery”

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Posted 2 years ago

“Free sample arrived the following day. All I can say is the quality was very good, the colour (light oak I think) was beautiful and so light - ideal for a modern, Scandanavian type theme, and I will be ordering from them the moment I have the keys to my new house.”

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Posted 2 years ago

“all good, great product, delivered on time, would use again”

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Posted 2 years ago

“Quick delivery! Excellent quality flooring!”

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Posted 2 years ago

“The laminate did not match the beading when it was supposed to have been colour matched.”

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Posted 2 years ago

“Well, this is the third time I’ve use this company been first rate before, but they let me down this time. I’m replacing the click vinyl flooring I ordered last time didn’t really didn’t work. It kept on clicking, so this is why I have replaced it with normal vinyl flooring down on at roll. It could be my floor. It’s not fully level. The problem this time the delivery was 24 hours late no information saying why it wasn’t until I contacted the company closed at 5 o’clock when the product came a full 24 hours later at 17:20hrs the driver complained and said it’s too heavy I can’t lift it, I looked at them and was very puzzled because I’ve only ordered 2.5 m x 3 m, but What came was 3 m x 6 possibly I have not measured the remainder. It’s just dumped in my garage. However, at the end of that the product is fantastic. It looks brilliant. I wish I had ordered this first time instead of the expensive click vinyl which didn’t work.”

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Posted 2 years ago

“Adding rooms to the website to automatically calculate how much flooring we needed was a bit of a mess and it only suggested a premium underlay meaning we didn’t know how much of the lower cost underlay we needed to order and had to guess. We also ordered a sample of a flooring and then when we came round to ordering it (within a week of receiving sample) we could not find it on the website anymore so had to go with a different one. Delivery was good and flooring looks fab now it’s laid.”

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Posted 2 years ago

“Good website, great range, costs good, and 2 free samples enjoyed. BUT, the colour of herringbone tile we like came as a laminate, and is unavailable as vinyl, so we cannot buy from you, which is a pity.”

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Posted 2 years ago

“Product is good but the delivery service is poor”

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Posted 2 years ago

“Provided an excellent service. The vinyl floor arrived very well packed and in perfect condition. We were very happy with flooring which we feel is good quality for the price”

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Posted 2 years ago

“Fast delivery. Beautiful flooring, really brought my 50’s diner inspired kitchen together. Wish I could upload a pic! Will be purchasing from this company again, cheapest I found too!”

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Posted 2 years ago

“Superb selection of high-quality flooring, at a very reasonable price. Samples sent completely FOC, and arrived the next day! The Brushed Oak finish is gorgeous!”

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Posted 2 years ago

“Good quality flooring, efficient delivery and I'm very happy with it”

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Posted 2 years ago

“Ordered 2 samples very good quality and fast delivery just waiting on the fitter to give me a date so can order”

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Posted 2 years ago

“I ordered some samples of flooring as I couldn't decide which one to go with. Very easy to use their website and to order. With very quick delivery! Now to make my mind up!!”

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Posted 2 years ago

“Excellent service product samples sent did not match display version”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Will be buying from one of the samples I received when I move house next 2 months”

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Posted 2 years ago

“Everything spot on”

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Posted 2 years ago

“Quick and efficient delivery”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews