Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Ordered floor and arranged delivery, took a day off work to be home, delivery didn't show, no phone call, just nothing... Phoned next day was offered no form of compensation but when I pushed they halved my delivery cost (lucky me). I rearranged for it to be delivered before 12 on Monday the following week. I phoned twice that morning to make sure the delivery was going to come and was assured multiple times. Delivery didn't show by 12:45 and I couldn't wait any longer. I've now asked for a refund and I know they're going to drag their heels, 1 and half days wasted, multiple phone calls and no floor, utterly unprofessional, avoid at all costs.”

Helpful Report

Posted 6 years ago

Dear Mr Hedworth, I am very sorry to hear there was an issue with your delivery. Our customer service team and our delivery partners try very hard to ensure all items are delivered as arranged, it goes without saying this isn't the normal level of service we pride ourselves on. I will pass this feedback onto the courier company and would also offer a sincere apology for the delay in delivering your items. I can understand that this may leave you feeling like you have had a negative experience. If you would consider using us again, we would be more than happy to offer you a free delivery AM or Timed delivery whilst also ensuring we offer you the best possible price for any future flooring you may need.

Posted 6 years ago

“took m0ney out my account after I cancelled the order now can't get in contact with company”

Helpful Report

Posted 6 years ago

“Very quick postage on a sample that I ordered.”

Helpful Report

Posted 6 years ago

“Got the samples first thing the next day - excellent.”

Helpful Report

Posted 6 years ago

“Superior quality flooring, I ordered samples and they were here the following day.Don’t waste your time and money anywhere else,use these guys you won’t be disappointed”

Helpful Report

Posted 6 years ago

“I have not bought anything”

Helpful Report

Posted 6 years ago

Dear Mr Thomline, Based on your order number, it looks like you had some free samples from our website. If you do have any feedback regarding the sample service or the quality of them, please feel free to provide feedback on this.

Posted 6 years ago

“Good website and great service with free samples”

Helpful Report

Posted 6 years ago

“Prompt service and good size samples, thank you”

Helpful Report

Posted 6 years ago

“Bought online. Easy to use website. Flooring sent very quickly and delivered by a very polite and helpful person. No problems”

Helpful Report

Posted 6 years ago

“Telephone queries answered efficiently,order placed on line no,problem.Delivery timescale very good.Awaiting for delivery expecting quality to be as good as wenexpect”

Helpful Report

Posted 6 years ago

“Requested engineered wood flooring samples arrived the very next day. Impressive.”

Helpful Report

Posted 6 years ago

“One item missing, I will see how long it takes to remedy the error?”

Helpful Report

Posted 6 years ago

“Product arrived as and when described. Happy with the service.”

Helpful Report

Posted 6 years ago

“Ordered a sample it arrived within a couple of days. Sample is as show on website. Will be ordering this flooring.”

Helpful Report

Posted 6 years ago

“Great price and prompt delivery . 👍”

Helpful Report

Posted 6 years ago

“easy to order prompt delivery”

Helpful Report

Posted 6 years ago

“Looking for vinyl flooring for my kitchen I sent off for a sample, delighted with the quality, and the service from Factory direct”

Helpful Report

Posted 6 years ago

“Great service. huge range of products at good prices. I ordered flooring for 3 rooms, one already fitted and looks great.”

Helpful Report

Posted 6 years ago

“A very professional service. A quick phone call to arrange a convenient delivery. A quick delivery by a very polite driver and a first class product. This being the second time I’ve used them. Highly recommended.”

Factory Direct Flooring Ltd 5 star review on 29th July 2019

Helpful Report

Posted 6 years ago

“Great products and great prices, thank you”

Helpful Report

Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews