Terrible experience. Ordered floor and arranged delivery, took a day off work to be home, delivery didn't show, no phone call, just nothing... Phoned next day was offered no form of compensation but when I pushed they halved my delivery cost (lucky me). I rearranged for it to be delivered before 12 on Monday the following week. I phoned twice that morning to make sure the delivery was going to come and was assured multiple times. Delivery didn't show by 12:45 and I couldn't wait any longer. I've now asked for a refund and I know they're going to drag their heels, 1 and half days wasted, multiple phone calls and no floor, utterly unprofessional, avoid at all costs.