Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service. Received the samples and will definitely send in an order soon.”

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Posted 6 years ago

“Excellent service regarding paying for them and a short lead time for the delivery, the only negative comm is i was told that I would receive a call 1 hour before the delivery which I never received.”

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Posted 6 years ago

“Only wanted samples but service very quick....”

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Posted 6 years ago

“Brilliant company efficient fast and cheap and the quality is beautiful a couple of boards had been mistreated in transit 1 phone call and it was sorted will definitely be buying again 5 star company”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“I was very happy with the polite and efficient service you offered and would be very happy to use your service again”

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Posted 6 years ago

“If i could mark less than 1 star i would!!!! I recently wrote a good review with regards to the speed in which samples were sent out, well BUYERS BEWARE!!! Don’t be fooled in to thinking this means the service will be equally as good when you actually spend money and place an order. We spent £25, the cheapest delivery charge on offer, for standard delivery. This meant someone had to be in from 0800-1800 and if they tried to deliver when noone was in we would incur a further fee. After speaking to someone on the phone to arrange a delivery date for the day after, plans were cancelled and rearranged so we could be at home. 6pm came and went with no communication from factory direct flooring. The following morning we called and were told that the courier had ran out of time, unacceptable to start with but would have at least shown some degree of customer courtesy to have informed us of this on the day of delivery?? Apparently it was out for delivery that day, when noone would be in! Because of this inconvenience, delivery was rearranged to come before 09:30 the day after. Never any offer to refund delivery fee etc. At 09:35 i called again as, surprise, no flooring! I was told it was out for delivery and would hopefully be with us sometime maybe before lunch time (when noone would be in), again no offer of refunding the substantial delivery cost incurred. After being messed around so much and still not having the flooring we are waiting for before we are able to do anything else we have decided to cancel the order. We have now been told that they will do this but the refund process will not begin until sometime next week as they need to wait for the flooring to arrive back with them, meaning we are unlikely to see our money for a couple of weeks. After all their mistakes and poor customer service it is us that are left both out of pocket and still without a floor! Very disappointed and completely unacceptable, i would strongly urge potential customers to look elsewhere for their flooring.”

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Posted 6 years ago

“Looks a good quality laminate gloss flooring”

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Posted 6 years ago

“Quality products competitive prices, quick delivery.”

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Posted 6 years ago

“Very fast delivery of samples, excellent.”

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Posted 6 years ago

“Fast & efficient”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Very quick of samples delivery”

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Posted 6 years ago

“Brilliant fast service. The ability to order samples to see what product suited our needs was excellent!”

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Posted 6 years ago

“Extremely easy to order on-line. Good price per pack. Delivery exactly as expected time wise by friendly delivery man. I would definitely recommend Factory Direct Flooring.”

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Posted 6 years ago

“Great quality products, good value for money, quick delivery and helpful staff. Can't ask for more than that.”

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Posted 6 years ago

“I loved the pleasure of on line shopping on my Vinyl for my kitchen. Affordable and I am extremely happy with the quality of the Web site and all there beauitful designs. Thankyou can't wait to see my vinyl layed super smashing braw. Tonimarie Edinburgh Scotland.”

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Posted 6 years ago

“Can't believe after changing £30 to deliver,you don't bring the flooring in to your home,as my husband and I are pensioners and we live in a upstairs flat.”

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Posted 6 years ago

“requested samples arrived within 2 days. excellent service”

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Posted 6 years ago

“Very good laminate, Goes together really easy, Would buy again, Really happy with the result.”

Factory Direct Flooring Ltd 5 star review on 12th August 2019

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews