Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide choice of flooring products on your easy to use website with brilliant prices too. My vinyl flooring is just bang-on and very good quality considering the price. Shame about the delivery where the delivery person did not knock and left both rolls were in the middle of the garden and they got muddy, not good!”

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Posted 2 years ago

“Great delivery time ..lovely line looks great in my Hallway.”

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Posted 2 years ago

“As expected arrived on time and in good condition ordered before and would highly recommend”

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Posted 2 years ago

“Never got the samples so going elsewhere”

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Posted 2 years ago

“Good service.. very helpful”

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Posted 2 years ago

“Very quick response. Thank you.”

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Posted 2 years ago

“Excellent customer service! Would definitely recommend!”

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Posted 2 years ago

“I thought the flooring was very good quality and all-round good service too!”

Factory Direct Flooring Ltd 5 star review on 19th December 2022

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Posted 2 years ago

“Great selection, fast delivery. Definitely recommend”

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Posted 2 years ago

“Factory Direct Flooring Ltd, is an ideal, online company, that makes ordering & delivering of flooring extremely easy (even for first time online buyers, like myself). I found the whole process (from deciding which 'tyoe & style' of flooring I wanted for my kitchen, to it actually being delivered to my home), extremely easy. I was able to complete a secure, online payment for my flooring, with just afew taps on my keyboard. The driver/delivery man, was exceptionally helpful & friendly (he kindly carried the 'rolled up' flooring, into my kitchen with my Daughter (I couldn't do it myself, because I'm disabled with mobility & manipulation problems). His generous assistance, left me assured that the company was/is all for helping/assisting their customers in any way needed, right from initial selection of the flooring, to the delivering of it. I will definately use this company again & again. I have also recommended the company to all my family & friends, who have remarked on my stunning kitchen flooring.”

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Posted 2 years ago

“I've already submitted a review, but keep being prompted to do so again, so here goes. I ordered Abbey Cervara 14 mm oak matt lacquered 4 strip click system. It's a good looking floor. However within hours it had marked even with furniture pads for table/chairs. Which is disappointing. I had 2 unopened boxes left which I tried to return but was just outside of the 30 day period (delay with floor layer) and the company would no accommodate a few days grace. Again, disappointing.”

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Posted 2 years ago

“Ordered a sample, arrived ok. Then proceeded to order flooring only to find that carriage to PH2 was going to be £53!!!! Never, ever paid a surcharge at this postal code. Contacted FDF Ltd about ridiculous carriage charge but reply, politely, amounted to 'Tough'! Eventually ordered similar flooring from Wood Floor Warehouse, arrived 3 days later, carriage cost £16! All fitted, very happy, give Wood Floor Warehouse a try.”

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Posted 2 years ago

“5 star service”

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Posted 2 years ago

“Good quality of flooring for reasonable price. Fast delivery. Will order again.”

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Posted 2 years ago

“Absolutely brilliant great service looking at my next order”

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Posted 2 years ago

“Not arrived”

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Posted 2 years ago

“Haven't received it yet!”

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Posted 2 years ago

“Easy ordering, quick delivery and good product.”

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Posted 2 years ago

“Did not receive my order and still waiting for refund”

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Posted 2 years ago

“Nice product, quick delivery.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews