Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered this flooring after having a sample, it arrived quickly and, I found it easy to lay. It looks really nice and it cleans easily.”

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Posted 2 years ago

“Happy with the product and the service”

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Posted 2 years ago

“Good quality, looks lovely, very happy with service.”

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Posted 2 years ago

“I received my flooring with care and on time. Although I did not receive the x2 smaller items with the flooring”

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Posted 2 years ago

“I ordered some samples of vinyl flooring. They arrived quickly and are large enough to help me make a decision. I'm very pleased with the service I've received.”

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Posted 2 years ago

“The quality of the product on first sight is good but as you start to lay it, it becomes clear the design is not very good. While laying it leaves some small gaps that get exaggerated the further you move along. After being laid it pops out when furniture is placed too close to a corner. I would not recommend this product unless you are a very experienced floor fitter with a perfectly floor and a square room. The slightest ridge in the floor and this becomes impossible to lay straight. I spent £1200 ish on the flooring and after only a few days I am ready to rip the lot up and throw it in the bin.”

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Posted 2 years ago

“A+++++++++++”

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Posted 2 years ago

“Great product and customer service. I’ve ordered LVT for my flooring and it exactly what described in the web company. I returned what’s left and it was done with a great help from them.”

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Posted 2 years ago

“Thank you 💐💐💐💐💐”

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Posted 2 years ago

“Very happy with my purchase”

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Posted 2 years ago

“I have black gloss vinyl tiles and it is impossible to clean without constant marks showing, especially under the kitchen lights! It also shows dust every day, which unfortunately comes through from my new sitting room wool carpet. Have been on my hands and knees trying to clean by hand with just a damp cloth after using a product. If one picks up a speck from the floor, however very small, with clean fingers, it will still show a mark. It looks fantastic, but to keep it looking good is a.nightmare.”

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Posted 2 years ago

“Excellent service would highly recommend.”

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Posted 2 years ago

“Great service, even though there was a Royal Mail strike, samples arrived in good time .”

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Posted 2 years ago

“Great service and great quality”

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Posted 2 years ago

“As expected, good quality and only one day late, but under the circumstances, ore Christmas, that was reasonable. Description on line was correct and price was good..I was happy with everything”

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Posted 2 years ago

“Excellent product, service and delivery. Would definitely recommend”

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Posted 2 years ago

“Good product, prompt delivery,easy to fit.”

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Posted 2 years ago

“Brilliant flooring at a very reasonable price. Delivered quickly and exactly in the time slot I booked.”

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Posted 2 years ago

“Brillant value and great colour”

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Posted 2 years ago

“Excellent service from start to finish have already recommended to a friend”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews