Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“needed to change the order at short notice. customer service quick response.”

Helpful Report

Posted 2 years ago

“Delivery did take a little while longer than expected. Good quality flooring and looks. Nice.i would recommend but maybe try to get delivery a little quicker”

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Posted 2 years ago

“Excellent value, and really great on phone support. Thank you!”

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Posted 2 years ago

“Great price on the flooring and delivery as promised what more do you want from the company? I would definitely recommend this company for flooring”

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Posted 2 years ago

“Product very good value for money but several damages which were readily replaced. We were notified of deliveries which they then rearranged twice which was frustrating. Product and sales knowledge very good.”

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Posted 2 years ago

“Helpful when I had to delay order, but then waited in all day for delivery, could not give a reason for that, promised for next day, waited in all day again, told them I wanted a time slot for delivery or I would cancel, told that time slot not possible, so I cancelled and went elsewhere. Their delivery was quick an well inside their time slot. I have received a refund, thank you, but I cannot and will not recommend DF Ltd. Perhaps you should consider another delivery option!”

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Posted 2 years ago

“When a big job looms, it is very helpful to be able to get a sample to determine suitability before purchase.”

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Posted 2 years ago

“Very very happy with my purchase and its nice to have excellent customer service thank you so much”

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Posted 2 years ago

“Nice design”

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Posted 2 years ago

“Very good quality flooring. I have used it in my conservatory and art studio. Easy to fit by anyone experienced or not. Delivery was on time, but they will not carry it round to the back of the house or in your house, so be aware of that. It is placed as close to the front door as you want or back gate as you want. The box are heavier than you think, good for a little weight training. Friendly person on the end of the phone who can give you sound advice on amount you need and time of arrival of your flooring. Second time I have bought flooring from thus company and have nothing really to complain about.”

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Posted 2 years ago

“Really good quality product which looks well in our bedrooms.”

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Posted 2 years ago

“Great”

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Posted 2 years ago

“Builders just started to put the flooring down yesterday and it looks amazing”

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Posted 2 years ago

“Good lino. Staff friendly and helpful.”

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Posted 2 years ago

“Very quick delivery and so easy to install. Will be ordering more soon to do the living room. Many thanks 😊”

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Posted 2 years ago

“Lovely quality flooring which fits well and looks great There was no guidance how to fit (nails or glue etc) but we managed to google it”

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Posted 2 years ago

“Very good and cheap product”

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Posted 2 years ago

“fantastic price & quality, friendly customer service, Big Thanks”

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Posted 2 years ago

“Good product at a great price. Bit of confusion about delivery, but alls well that ends well. Thank you.”

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Posted 2 years ago

“Very good qaulity products and good value”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews