Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flooring very good service”

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Posted 2 years ago

“Happy farst service”

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Posted 2 years ago

“Good website. Speedy delivery. Happy customer. Thanks very much!”

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Posted 2 years ago

“Only been down a short while. Too early to give an option yet.”

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Posted 2 years ago

“Received as ordered. No issues at all”

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Posted 2 years ago

“Decent enough flooring and good price”

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Posted 2 years ago

“Ordering was very easy when I asked for a sample got it the following day would order again”

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Posted 2 years ago

“The vinyl arrived creased and damaged in multiple places.”

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Posted 2 years ago

“Great service very helpful. Vinyl was good quality would use factory direct again .”

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Posted 2 years ago

“Did not appear to be as thick as the sample. Put it in my new kitchen, looks fabulous but it has developed a small tear”

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Posted 2 years ago

“Fantastic real wood flooring, the cheapest on the market and incredible quality”

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Posted 2 years ago

“Product was good as was the price, but it was cut really tight to the exact size with no margin”

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Posted 2 years ago

“great quality vinyl flooring and fast delivery”

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Posted 2 years ago

“Beautiful flooring looks amazing”

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Posted 2 years ago

“Received samples by return - it really is the only way of making sure the product is right. Will be ordering through them”

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Posted 2 years ago

“Have only ordered sample so far but it looks good quality and will be ordering the actual product shortly.Arrived very quickly”

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Posted 2 years ago

“Ordered 2 seperate lots of samples - speedy delivery!”

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Posted 2 years ago

“Absolutely nightmare. Rude customer services. His name was Jack and he wont just listen and carry on talking. They first missed the delivery and we had to pay the fitters £100 for cancellation. When they delivered they missed the item and because of that we again had to pay £100 fitters for coming back. No compensation offered, only offered to refund delivery fee which was only £39.”

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Posted 2 years ago

“Lovely flooring won't be laying until July 45sq m of colorado oak looks quality packs seem to be undamaged colour creamy white which I wanted”

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Posted 2 years ago

“Quality flooring at a great price, thankyou”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews