This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Good, quick and problem free service. What more do you want?"
"We bought a Form 2 printer from Formlabs. After just 750 hours of printing the machine started to go wrong. We contacted GoPrint3D. They recommended buying a new resin tank and some more resin. We did this but still had the problem. After spending several months trying to get the machine going, finally we have been told that it needs £750 worth of repairs work..... apparently, this is just from normal wear and tear usage! Honestly, I would not expect a £3,000 printer to only last 750 hours. I'm very disappointed with GoPrint3D. They just say things like - "No other customer has had these kinds of issues" or "This is out of our hands". They shouldn't be selling machines where aren't good quality. They should be supporting customers. I have left a review for the printer on their website... they aren't showing it. They obviously don't want to hurt sales."
I'm sorry you are having problems with your Form 2.
We are currently speaking to the manufacturer to try and resolve this problem with your out of warranty Form 2.
Posted 1 week ago
"No complaints at all - great service"
"product arrived in the agreed time frame."
"Ordered after 5pm deadline but still delivered the next day, very well packaged and courier communicated when it would arrive. Perfect."
"Delivered the next day. What more can you ask."
"Always had exceptional service from GoPrint 3D. Placed early enough in the day, the package is usually in the office the very next morning. They keep sufficient stocks not to have to trawl around the web too much and we usually find the online service to be efficient enough not to be off-putting. Thoroughly recommended."
"Excellent - I'd not bought from them before, and everything arrived on time in top condition."
"Ordered form labs grey material V4 and received the following day at no additional cost"
"They delivered my goods"
"They shipped what I ordered."
"The team at GoPrint are extremely helpful and really do go the extra mile. However, charging a flat rate of almost a thousand pounds to reset the carriage is ridiculous. I know it's Formlabs themselves that set this charge, but the reality is they simply have to adjust 4 screws to level the carriage. SERIOUSLY unimpressed."
"Nice work goprint3d. You're deliveries and stock are always good."
"SERVICE FROM GOPRINT VERY GOOD.
FORM2 RESIN CARTRIDGE HAS TO BE SPLIT OPEN OR EVEN CUT WITH BLADE TO GET THEM TO WORK FOR THE LAST 5 PURCHASED."
"Ordered some supplies at 16:54 and they were delivered at 09:45 the next day. That's what I call service."
"Very efficient staff and very formal company. Punctuality in the delivery. Highly recommended!!"
"Resolved issue of incorrect delivery with customer services very satisfactorily. Thank you Go Print."