If Apple made a 3d printing company, Additive X would be it. In that, I mean the great parts of Apple.... I bought my Bambu Labs X1 Carbon from them in October 2023, rather than directly from the British arm of Bambu Labs and it was the best decision I have made in a long time. Bambu is a fast growing company, however their customer support arm hasn't grown at the same speed. That's where Additive X comes in. Last week I had a fan burn out, which in turn made the hot end disintegrate. This obviously put the machine out of business. I tried to get in touch with Bambu, however the usual, ('we are experiencing a busy period at the moment') and after two days of waiting, I decided to get it touch with Additive X for some help, as I am in mid print on an order and can't afford the wait time. Now usually after the first thirty days, It becomes a manufacturer problem, but Craig from the Technical Dept was on it in a flash. After trying to help on the phone he decided that a hands on approach would be better and seeming's he was travelling south that day from Ripon to Oxford he would call in on the way and sort the problem himself. Oxford is on the centre west of England, Norfolk is not.... so this was a massive result for me as he was travelling miles out of way to get me up and running again. The fact that we are both ex military may have been a factor, but hell, what a bloke! Within four hours of me speaking to him my printer was up and running again, with all parts replaced. Normally I would have had to wait for the parts to arrive from Bambu, but not with Additive X, the parts came from stock, so I can't thank them, (especially Craig), enough. If you buy directly from Bambu, you get six months of cheaper filament, however the service from Additive X, FAR OUT WAYS the filament thing and anyway, Bambu's filament is not that cheap in comparison to others. I will one hundred percent be buying more from Additive X, such as a further AMS, when more stock arrives. In short, don't buy direct, BUY FROM ADDITIVE X.