Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.88

4.9 Rating 437 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

Write Your review

Tell us how Additive-X Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Additive-X Ltd 5 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually very good but their website incorrectly marked FormLabs resin as “In Stock” to only find out it actually wasn’t and by the time I found out it was too late to get next day delivery anywhere else. Cost me a day in productivity. These things happen but when I mentioned it still said “In Stock” on the website even after my issues I didn’t even get an apology or thanks for letting us know…. we are sorting it etc. No explanation whatsoever which I found poor.”

Helpful Report

Posted 3 months ago

We are very sorry that we cost you a day in productivity and didn't get back to you quicker about this issue. We can only apologise that this wasn't handled well.

Posted 3 months ago

““Simply message them tony*jack*son*3330*@gmail*.com* to get your money Back”

Helpful Report

Posted 3 months ago

“Poor customer service. I will go for the official Bambu lab store instead of resellers.”

Helpful Report

Posted 1 year ago

“Poor service, ordered 4 off and listed in stock but only 1 delivered and in stock, issue not resolved.”

Helpful Report

Posted 6 years ago

Hi Mike, Thank you for your feedback. I'd like to apologise for your poor customer experience on this occasion. At the time of ordering we only had 1 in stock, however instead of saying "1 in stock" our website said "In Stock", not very helpful. We had already taken steps to avoid this problem by telling people how many items we have in stock (up to a maximum of 10), for example: https://www.goprint3d.co.uk/form-2-resin-tank.html However it appears that not all our web pages were updated and that the page you ordered from is still using an old piece of code which simply says "In Stock" or "Not in stock". I've instructed the web development agency we use to update this and all other pages with this feature. Once again I'd like to apologise, and I hope this doesn't put you off using us in future. Kind Regards, David Whitehouse Marketing Manager

Posted 6 years ago

Additive-X Ltd is rated 4.9 based on 437 reviews