Additive-X Ltd Reviews

4.80 Rating 142 Reviews
96 %
of reviewers recommend Additive-X Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read Additive-X Ltd Reviews

About Additive-X Ltd:

GoPrint3D help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,

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Poor service, ordered 4 off and listed in stock but only 1 delivered and in stock, issue not resolved.
Posted 2 years ago
Hi Mike, Thank you for your feedback. I'd like to apologise for your poor customer experience on this occasion. At the time of ordering we only had 1 in stock, however instead of saying "1 in stock" our website said "In Stock", not very helpful. We had already taken steps to avoid this problem by telling people how many items we have in stock (up to a maximum of 10), for example: https://www.goprint3d.co.uk/form-2-resin-tank.html However it appears that not all our web pages were updated and that the page you ordered from is still using an old piece of code which simply says "In Stock" or "Not in stock". I've instructed the web development agency we use to update this and all other pages with this feature. Once again I'd like to apologise, and I hope this doesn't put you off using us in future. Kind Regards, David Whitehouse Marketing Manager
Posted 2 years ago
We bought a Form 2 printer from Formlabs. After just 750 hours of printing the machine started to go wrong. We contacted GoPrint3D. They recommended buying a new resin tank and some more resin. We did this but still had the problem. After spending several months trying to get the machine going, finally we have been told that it needs £750 worth of repairs work..... apparently, this is just from normal wear and tear usage! Honestly, I would not expect a £3,000 printer to only last 750 hours. I'm very disappointed with GoPrint3D. They just say things like - "No other customer has had these kinds of issues" or "This is out of our hands". They shouldn't be selling machines where aren't good quality. They should be supporting customers. I have left a review for the printer on their website... they aren't showing it. They obviously don't want to hurt sales.
Posted 2 years ago
Hello James, I'm sorry you are having problems with your Form 2. We are currently speaking to the manufacturer to try and resolve this problem with your out of warranty Form 2. Regards, David
Posted 2 years ago
Additive-X Ltd is rated 4.80 based on 142 reviews