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Additive-X Ltd Reviews

4.9 Rating 437 Reviews
98 %
of reviewers recommend Additive-X Ltd
4.9
Based on 437 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Additive-X Ltd Reviews

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Anonymous
Anonymous  // 01/01/2019
Usually very good but their website incorrectly marked FormLabs resin as “In Stock” to only find out it actually wasn’t and by the time I found out it was too late to get next day delivery anywhere else. Cost me a day in productivity. These things happen but when I mentioned it still said “In Stock” on the website even after my issues I didn’t even get an apology or thanks for letting us know…. we are sorting it etc. No explanation whatsoever which I found poor.
Helpful Report
Posted 3 months ago
We are very sorry that we cost you a day in productivity and didn't get back to you quicker about this issue. We can only apologise that this wasn't handled well.
Posted 3 months ago
“Simply message them tony*jack*son*3330*@gmail*.com* to get your money Back
Helpful Report
Posted 3 months ago
Poor customer service. I will go for the official Bambu lab store instead of resellers.
Helpful Report
Posted 1 year ago
Poor service, ordered 4 off and listed in stock but only 1 delivered and in stock, issue not resolved.
Helpful Report
Posted 6 years ago
Hi Mike, Thank you for your feedback. I'd like to apologise for your poor customer experience on this occasion. At the time of ordering we only had 1 in stock, however instead of saying "1 in stock" our website said "In Stock", not very helpful. We had already taken steps to avoid this problem by telling people how many items we have in stock (up to a maximum of 10), for example: https://www.goprint3d.co.uk/form-2-resin-tank.html However it appears that not all our web pages were updated and that the page you ordered from is still using an old piece of code which simply says "In Stock" or "Not in stock". I've instructed the web development agency we use to update this and all other pages with this feature. Once again I'd like to apologise, and I hope this doesn't put you off using us in future. Kind Regards, David Whitehouse Marketing Manager
Posted 6 years ago
Additive-X Ltd is rated 4.9 based on 437 reviews