Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.88

4.9 Rating 438 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I nearly chose the wrong supplier! I was about to order a Bambu lab P1S from a competitor of Additive-X. But after a conversation with a bored sounding man on a hard to hear phone line I tried Additive-X. What a difference. I had a pleasant and informative conversation with Rachel who answered all of my questions on a clear phone line. I did a quick check on their web site and found a well organised and long established firm. After placing my order I received a call from Rachel asking if I realised that there would be a delay in the delivery as they were waiting for a shipment to arrive. I said that I was aware that all suppliers were waiting for the same shipment. So I expected to have to wait at least a couple of weeks. But it actually arrived within a few days. It was well packaged and undamaged. After setting up the printer I had difficulty connecting to the internet. So I phoned Additive-X and was passed on to Chris Furlong, an extremely helpful and patient engineer, who spent a couple of hours, including with a video link, trying to work out what the problem was. After a lunch break Chris phoned me back to suggest a possible solution, after consulting with his colleagues, that my WiFi may be operating at 5GHz instead of the required 2.4GHz and that my extension that I have installed could well be set to the correct frequency. This was indeed the case and so my problem was solved. Just imagine what would have happened if I’d chosen the other supplier with the bored person on the bad phone line? So thank you Chris for your extreme patience. And thank you Rachel for helping me make the right decision to order from Additive-X. A very satisfied customer. Warwick Kemp.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a long and lovely review! We really appreciate your kind words they mean so much to us! Chris and Rachael appreciate them to and are so happy we were able to get your problem solved.

Posted 1 year ago

“Amazing company had a bit of a problem with the printer. They sent a new one out the next day.”

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Posted 2 days ago

Hi Jonathan, Thank you for your fantastic review! We're glad to hear that we could resolve your printer issue so quickly. Prompt response and service are always our priority, and it’s great to know that we met your expectations. If you need any further assistance or have questions down the road, feel free to reach out.

Posted 2 days ago

“Great experience all round. Spoke to Sam on the chat line and he gave me advice and help and was willing to spend time to help me understand some things. Additive-x were true to their word on delivery and the printer arrived the next day. Amazing service🙂 The printer was a birthday present for my son but unbeknownst to me his girlfriend had also bought him one!! So its still in it's box unopened☹️ I quickly got him a laser engraver instead 🙂 A reliable and easy company to deal with. Top marks 👍🙂 Nigel”

Helpful Report

Posted 4 days ago

Hi Nigel, Thank you so much for your review! We’re delighted to hear that Sam was able to assist you and that your printer arrived right on time. It sounds like you had a unique birthday surprise situation. What a twist! We hope the laser engraver brings lots of joy to your son, all the same. We're always here to help with any questions or needs you may have.

Posted 4 days ago

“Amazong service. Next day delivery on both my orders. Want to know about metal printing and sintering process so will definitely be back in touch.”

Helpful Report

Posted 1 week ago

Hi Richard, Thank you for the great feedback! We're thrilled to hear your orders arrived next day and that you’re happy with the service. We'd be more than happy to talk you through metal printing and the sintering process whenever you're ready. Just drop us a message or give us a call. Looking forward to hearing from you again soon!

Posted 1 week ago

“Fast and efficient service with good communication. My goto place for all 3D Printing needs.”

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Posted 2 weeks ago

Hi James, Thanks for the great feedback! We're proud to be your go-to for 3D printing and always aim to deliver fast, reliable service.

Posted 1 week ago

“Happy to use Additive-X for filemant needs of the company. They offer quick dispatch (next day delivery) and appear to stock a good selection of the filaments we require.”

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Posted 2 weeks ago

“Products ordered on the website were easy and arrived the next day without issues, so I intend to order again. - excellent service.”

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Posted 2 weeks ago

Pleased to hear that your order process was smooth and everything arrived quickly. We look forward to serving you again soon! Thank you for the fantastic review, Graham!

Posted 1 week ago

“Super friendly lady on the phone and rapid delivery!”

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Posted 2 weeks ago

Jonah, we're thrilled to hear that our team provided friendly service and that you experienced extra-quick delivery. Thank you for the kind review.

Posted 1 week ago

“Excellent buying experience.”

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Posted 2 weeks ago

Wonderful feedback, Andrew! We're delighted to hear that you had an excellent buying experience with us. Thank you!

Posted 2 weeks ago

“Very easy to contact and so helpful and responsive. Speedy in delivering filament that I couldn't find anywhere else.”

Helpful Report

Posted 2 weeks ago

Thanks for the lovely feedback, Rory! We're really glad to hear everything went smoothly and that you liked the filament options. It's great to know you had a good experience with us!

Posted 2 weeks ago

“A really efficient company who shipped the Bambu A1 mini the same day we ordered it, just in time for a birthday present. The range had everything we were looking for and the”

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Posted 2 weeks ago

Thank you for your kind words, Alistair! We're thrilled to hear that we could help you make a birthday special with our timely delivery. Your feedback means a lot to us!

Posted 2 weeks ago

“Bought a Bambulabs p1s combo recently, straight forward buying process, delivery on time, very good, would recommend.”

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Posted 3 weeks ago

Thanks very much for the review Gary!

Posted 3 weeks ago

“The very essence of customer service, superb communication and a full package of all the information you need to get started and be successful.”

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Posted 3 weeks ago

Thank you so much for taking the time to leave us such a lovely review!

Posted 3 weeks ago

“Efficient communication, good prices, speedy dilivery. But best of all they had stock when most other choices didn't! Well Done.”

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Posted 3 weeks ago

Thank you so much for leaving us such a lovely review!

Posted 3 weeks ago

“Very responsive and helpful people.”

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Posted 3 weeks ago

Thank you very much for saying so! Makes us happy :)

Posted 3 weeks ago

“This was a great service that I cannot fault. I bought a Bambu lab H2D and as it was a new release there were delays in the shipping chain. However, Additive-X were very transparent about this and realistic in their estimates for when I would receive the printer. When I did receive the printer it was in perfect condition. T”

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Posted 4 weeks ago

Thank you so much for the kind words Alistair. Enjoy printing on your H2D!

Posted 3 weeks ago

“i went on Additive-X website and ordered a Bamabu Lab P1S at 15:45pm, and it was delivered the following day at 12:15PM.”

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Posted 1 month ago

No one wants to sit around waiting for long after hitting "BUY" on a new 3D printer!

Posted 3 weeks ago

“Quick and efficient easy to order and extremely quick delivery Very pleased”

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Posted 1 month ago

Thank you for leaving us a review, we are glad you are pleased with us and our delivery. Happy printing!

Posted 1 month ago

“The very essence of customer service, ordered one day delivered the next. Excellent communication, all the information needed with nothing you don't. Would I recommend Additive-X, 110%”

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Posted 1 month ago

Thank you for leaving us a review, we are so glad you liked our customer service and that you would recommend us. Happy printing!

Posted 1 month ago

“Bought two printers from these recently and the service is great and I'm sure it'll continue to be so.”

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Posted 1 month ago

Thank you for leaving us a review, we are glad you are happy with our service and the printers. Happy printing!

Posted 1 month ago

“Exelent speedy service and great prices.”

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Posted 1 month ago

Thank you for leaving us a review we are glad you are happy with our service and prices. Happy printing!

Posted 1 month ago

Additive-X Ltd is rated 4.9 based on 438 reviews