Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.89

4.9 Rating 468 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 13th July 2025

Andy Wright

Additive-X Ltd 5 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I nearly chose the wrong supplier! I was about to order a Bambu lab P1S from a competitor of Additive-X. But after a conversation with a bored sounding man on a hard to hear phone line I tried Additive-X. What a difference. I had a pleasant and informative conversation with Rachel who answered all of my questions on a clear phone line. I did a quick check on their web site and found a well organised and long established firm. After placing my order I received a call from Rachel asking if I realised that there would be a delay in the delivery as they were waiting for a shipment to arrive. I said that I was aware that all suppliers were waiting for the same shipment. So I expected to have to wait at least a couple of weeks. But it actually arrived within a few days. It was well packaged and undamaged. After setting up the printer I had difficulty connecting to the internet. So I phoned Additive-X and was passed on to Chris Furlong, an extremely helpful and patient engineer, who spent a couple of hours, including with a video link, trying to work out what the problem was. After a lunch break Chris phoned me back to suggest a possible solution, after consulting with his colleagues, that my WiFi may be operating at 5GHz instead of the required 2.4GHz and that my extension that I have installed could well be set to the correct frequency. This was indeed the case and so my problem was solved. Just imagine what would have happened if I’d chosen the other supplier with the bored person on the bad phone line? So thank you Chris for your extreme patience. And thank you Rachel for helping me make the right decision to order from Additive-X. A very satisfied customer. Warwick Kemp.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a long and lovely review! We really appreciate your kind words they mean so much to us! Chris and Rachael appreciate them to and are so happy we were able to get your problem solved.

Posted 1 year ago

“Excellent company to deal with Very helpful staff Could not fault one thing with them”

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Posted 14 hours ago

Arthur, your review made our day, thank you! We’re so pleased our team could be of help, and we’re excited for the chance to work with you again in the future.

Posted 14 hours ago

“Excellent customer service. I recently purchased a Bambu Labs P1S 3D printer. I booked online a phone call with Chris to chat with the team before my purchase for advice. Unfortunately, Chris was out of the office that day, but slightly later than planned I received a call from Paul? who was most helpful in answering all my queries. Back online, and I ordered a printer and a few accessories on Friday. I live in Jersey, so no next-day delivery service. Tuesday the accessories were delivered, fantastic. but no printer. Quick email to Additive-X. Received a prompt reply from Elaine, who was straight on the case, checking with the delivery agent. Slight problem with labels on the box, and Jersey Customs had held one box back!!. Printer finally delivered a couple of days later. Would highly recommend Additive-X, and wouldn't hesitate to use again.”

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Posted 3 days ago

Thank you so much for your wonderful review, Graeme! We're thrilled to hear that our team, especially Paul and Elaine, were able to assist you during your purchasing journey. We appreciate your understanding of the delivery situation and are glad everything worked out in the end. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Posted 3 days ago

“Ordered a Bambu p1s on Friday afternoon and chose sat delivery option.printer was here delivered on time on Saturday and after about an hour setting il was printing my first pieces First class service”

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Posted 5 days ago

Thank you for your fantastic review, David! We're delighted to hear that your new printer arrived on time and you were able to start printing so quickly. Your appreciation means a lot to us!

Posted 3 days ago

“Super helpful very supportive in information and understanding they do not leave you waiting and respond back very swiftly pleasure to purchase from 10/10”

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Posted 6 days ago

Thank you very much for saying that Richard!

Posted 6 days ago

“Super quick delivery. Customer service is also fantastic if theres ever and issue wth stock thy will keep you updated”

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Posted 1 week ago

Thank you very much for the lovely review Joshua.

Posted 1 week ago

“Really impressed with service”

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Posted 1 week ago

Thank you for your kind words, Khalil! We're thrilled to hear that you were impressed with our service. Your satisfaction means a lot to us!

Posted 1 week ago

“Their delivery DPD lets them down not their fault overall they’re the experts that will help you”

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Posted 1 week ago

We appreciate your understanding, Ian! We truly appreciate your feedback and are glad to hear you believe in our expertise, despite any delivery hiccups!

Posted 1 week ago

“Very helpful sales team and great delivery.”

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Posted 1 week ago

Thank you for your review, Graham! We're so glad to hear that you found our sales team helpful and that your delivery went smoothly. Your feedback truly brightens our day!

Posted 1 week ago

“Very quick turnaround and delivery, very well packaged”

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Posted 2 weeks ago

Thank you very much for the 5* review!

Posted 2 weeks ago

“I've bought quite a few items from Additive-X and each time the support over the phone is amazing. The service is so quick also. I ordered a part on the internet then called to discus my order only to find it was already sorted & about to be dispatched! I've said it before....amazing service.”

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Posted 2 weeks ago

Thank you very much for the kind words Gervase! This makes us happy :)

Posted 2 weeks ago

“Professional and great service.”

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Posted 2 weeks ago

Hi Steve, Thank you for your fantastic review! We're delighted to hear that you found our service professional and top-notch. Your positive experience means the world to us, and we’re here anytime you need assistance!

Posted 2 weeks ago

“Brilliant !! Bought a printer and I damaged 2 parts...ordered tham just before 4pm and they were here next day. Also 2 printers I have bought from them are great and both customer service and technical support have been excellent.i will use these guys from now on for all spare parts. We'll done.”

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Posted 3 weeks ago

Hi Simon, Thank you! We’re happy to hear that you received your parts so quickly and that you’re pleased with both your printers and our support. Your trust means a lot to us, and we’re here to help!

Posted 3 weeks ago

“Business as it should be - straight forward, Thank you!”

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Posted 3 weeks ago

Hi Robin, Thank you so much for the wonderful 5-star review! We're thrilled to hear you found our service straightforward. Your satisfaction is our top priority, and we appreciate your support!

Posted 3 weeks ago

“Slightly disappointed to receive a email after ordering that they would have the item back in stick the following Monday. Then it arrives before the weekend.”

Helpful Report

Posted 4 weeks ago

Hi Paul, Thanks for your feedback! We're glad to hear that your item arrived a bit sooner than expected, although we apologise for any confusion caused by the earlier email. We appreciate your understanding and support!

Posted 4 weeks ago

“Its was a lovely experience dealing with them. But I saw a picture of them and they grey haired chap had untrustworthy eyes.”

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Posted 4 weeks ago

Hi Richard, Thanks for the 5 stars, so glad you had a great experience! As for the grey haired chap… don’t worry, that’s just his thinking face. 😄 Hope to see you again soon!

Posted 4 weeks ago

“This was my first experience with Additive-X and I can honestly say it was amazing, even kept me informed all the way. Thank you Additive-X for a fantastic service.”

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Posted 4 weeks ago

Hi Alan, Thank you for the fantastic 5-star review! We're delighted to hear that your first experience with Additive-X was amazing and that we could keep you informed throughout the process. Your satisfaction means the world to us, and we look forward to serving you again!

Posted 4 weeks ago

“Ordered easily and was delivered pretty quickly Setup an working ready”

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Posted 4 weeks ago

Hi Simon, Thank you for the amazing 5-star review! We're Happy to hear that your order process was smooth and your setup was quick. It's great to know you're all set to go! If you have any questions or need assistance in the future, don't hesitate to reach out.

Posted 4 weeks ago

“Had the Bambu filament in stock and were very helpful in resending the package after DPD failed to deliver the original package”

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Posted 1 month ago

Hi Nick, Thank you for your wonderful review! We're thrilled to hear that you found our service helpful in resolving the delivery issue. We appreciate your patience and support during the process. Always here to assist with any future needs!

Posted 4 weeks ago

“Their customer service is impeccable. I had an issue with the initial printer that arrived. After contacting customer service by email, I received a same day reply and an immediate replacement was ordered and delivered the next day in perfect condition. I cannot recommend them enough and will be buying from them again.”

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Posted 1 month ago

Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We're sorry again that your first printer had an issue, but we're so glad we could get things sorted quickly for you. Knowing you'd recommend us and shop with us again truly means a lot to the whole team. Thanks again for your support. We're always here if you need anything!

Posted 1 month ago

“Very happy....Quick and friendly answers to my questions , no messing bought and next day delivery, perfect 10/10 👌”

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Posted 1 month ago

Hi there, Thank you for your fantastic review! We're so pleased to hear you had a smooth experience with quick responses and speedy delivery. We're all about making our customers happy, and it sounds like we nailed it! If you have any more questions or need assistance in the future, just let us know.

Posted 1 month ago

Additive-X Ltd is rated 4.9 based on 468 reviews