Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.90

4.9 Rating 284 Reviews

99 %

of reviewers recommend Additive-X Ltd

4.9

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 12th December 2024

David Aston

Additive-X Ltd 5 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I nearly chose the wrong supplier! I was about to order a Bambu lab P1S from a competitor of Additive-X. But after a conversation with a bored sounding man on a hard to hear phone line I tried Additive-X. What a difference. I had a pleasant and informative conversation with Rachel who answered all of my questions on a clear phone line. I did a quick check on their web site and found a well organised and long established firm. After placing my order I received a call from Rachel asking if I realised that there would be a delay in the delivery as they were waiting for a shipment to arrive. I said that I was aware that all suppliers were waiting for the same shipment. So I expected to have to wait at least a couple of weeks. But it actually arrived within a few days. It was well packaged and undamaged. After setting up the printer I had difficulty connecting to the internet. So I phoned Additive-X and was passed on to Chris Furlong, an extremely helpful and patient engineer, who spent a couple of hours, including with a video link, trying to work out what the problem was. After a lunch break Chris phoned me back to suggest a possible solution, after consulting with his colleagues, that my WiFi may be operating at 5GHz instead of the required 2.4GHz and that my extension that I have installed could well be set to the correct frequency. This was indeed the case and so my problem was solved. Just imagine what would have happened if I’d chosen the other supplier with the bored person on the bad phone line? So thank you Chris for your extreme patience. And thank you Rachel for helping me make the right decision to order from Additive-X. A very satisfied customer. Warwick Kemp.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a long and lovely review! We really appreciate your kind words they mean so much to us! Chris and Rachael appreciate them to and are so happy we were able to get your problem solved.

Posted 1 year ago

“I cannot recommend Additive-X enough! I called their customer services and spoke with Rachel, who was incredibly helpful and knowledgeable in talking me through first purchase of a 3D printer. Thank you for the excellent service, and I am looking forward to being a good customer long into the future.”

Helpful Report

Posted 1 day ago

Thank you for leaving us a review, we are so glad you liked our service and we were able to help you start your 3D printing journey! We are also looking forward to you being a future customer. Thanks for choosing Additive-X and happy printing.

Posted 1 day ago

“Easy to use website, good range of stock and very prompt delivery. Staff are very knowledgeable and very helpful if you have a technical issue.”

Helpful Report

Posted 1 day ago

Thanks for leaving us a review, we are glad you liked our website and glad we were able to help you on your issue. Thanks for choosing Additive-X and happy printing!

Posted 1 day ago

“a first class service from chatting online to ordering the printer and even a phone call to answer a few questions plus the added bonus of a helpline in this country that will answer you, and only 3 days from ordering to delivery.”

Helpful Report

Posted 2 days ago

Thank you for leaving us a review, we are glad you like our service. All your prints look fab it's great to see them! Thanks for choosing Additive-X and happy printing.

Posted 1 day ago

“This is my 2nd purchase from Additive X and without a doubt the best company for 3d printing related services, I can buy with confidence knowing that I have a dedicated team to help me if I run into any problems.”

Helpful Report

Posted 1 week ago

Thank you for leaving us a review and thank you for coming back to us a 2nd time. Your 3D printer and set up looks great! Thanks for choosing Additive-X and happy printing!

Posted 5 days ago

“For what I wanted I narrowed it down to 3 suppliers, ( to purchase Bambu A1 Combo + Filaments. )all the same price at each. I chose Additive X. I picked what I wanted that was showing in stock, yet at checkout it says some of the items weren't available. They nearly lost me as a customer at that point. Thought I would go on Live Chat as to why that was. strangely was explained that the items where available and I proceeded with order. Ordered 4pm, arrived 1pm the next day.... all was good. I am happy with communication, items, service and delivery time. Will be ordering again for more filament shortly.”

Helpful Report

Posted 1 week ago

Thank you for leaving a review, we are sorry about the web issue and we are going to look into this as why this happened. Glad you were happy with our services and glad you would order from us again! Happy printing.

Posted 5 days ago

“Always great services and good product”

Helpful Report

Posted 1 week ago

Thank you for leaving us a review, we are glad you like our services and glad you have come back and used Additive-X again. Happy printing!

Posted 1 week ago

“Ordered Bambu P1S, cheaper and quicker delivery than from manufacturer. Arrived in good condition and hasn’t stopped printing since I ordered it.”

Helpful Report

Posted 1 week ago

Thank you for leaving us a review, we are glad you chose to buy from us. Glad to hear it hasn't stopped printing!

Posted 1 week ago

“Tried them after seeing the good reviews on here, had a great experience. Prices were reasonable, packaging was excellent and they picked a decent courier (many places instead choose the cheapest service they can find which is usually poor). Will be using them again in future”

Helpful Report

Posted 1 week ago

Thank you for leaving us a review, we are so glad you chose to buy from us and that you had a great experience! We are also glad you would be using us again, happy printing!

Posted 1 week ago

“Minimal assembly, ease of use and is working effortlessly. My 10 year old using it daily and enjoying the experience. Would recommend the bambu a1 combo!👍👍”

Helpful Report

Posted 1 week ago

Thanks for leaving a review, we are glad you are happy with your printer, the printed parts look great! Thanks for choosing Additive-X and happy printing.

Posted 1 week ago

“Really good service. Never heard of this company before hand. Offered free delivery and was dispatched really quickly. Definitely recommend.”

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Posted 2 weeks ago

Thank you for leaving us a review we are happy you have found our company and that you would recommend us. Happy printing!

Posted 1 week ago

“As someone new to 3d printing, I ordered the wrong filaments. But after two phone calls from the excellent customer relations department the correct items were sorted and delivered extremely quickly! Certainly a “5 star” company!”

Helpful Report

Posted 2 weeks ago

Thank you for leaving a review, we are glad we were able to help you sort out the filament issue and thanks for calling us a 5 star company! Happy printing.

Posted 2 weeks ago

“Great as usual. Ordered Wednesday and arrived Friday on standard delivery. Second Bambu printer from them.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving us a review, we are glad you have bought twice from us. Thanks for choosing Additive-X and Happy printing

Posted 2 weeks ago

“First class service with promt attention and delivery”

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Posted 2 weeks ago

Thank you for leaving a review, we are glad you like our service. Thanks for choosing Additive-X and happy printing!

Posted 2 weeks ago

“I really like Additive for Bambu related parts or filaments (for 3D printing). The shipping is always super fast, when ordered with next day delivery, the stuff tends to get send out same night ready for next day. ONLY downside is cost. Additive is more expensive than Bambu direct, sometimes a few pence, sometimes a bit more. For example, the following order is £184.15 from Additive Complete Hotend 0.4mm hardened Extruder Unit PETG-CF PLA-CF PVA Support Whereas from Bambu directly, the same order is £170.35 I tend to decide where to order based on shipping. Bambu used to ship daily with next day delivery, but now they went massively downhill. I tend to wait easily a week for the stuff whereas Additive offers next day. The above order would cost an additional £7.80 for next day delivery from Additive, but Bambu doesn't offer here next day, even if I'd be happy to pay for it. Basically apart from price I just cannot fault Additive-X at all. But I do decide based on urgency whether to order there or Bambu. For example right now I am waiting for an Additive order as well as Bambu order. Additive stuff I need today, Bambu stuff is nice to have :)”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Bambu are currently running some Black Friday deals on filament which we just can't match I am afraid. We also do offer free delivery on orders over £100, the difference is its not 100% guaranteed next day. However we will look into the pricing after the offers end and make sure they match. Thank you for saying you can't fault us as well!

Posted 2 weeks ago

“Excellent service filament arrived next day as quoted. Will definately use again.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving a review we are glad you were happy with our service and happy you would use us again! Happy printing.

Posted 2 weeks ago

“Very happy with our Bamboo Lab P1S printer! It arrived quickly with free delivery, making it cheaper than buying directly from Bamboo Lab. Great communication with constant email updates on delivery status. The printer works perfectly with no issues.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving a review we are glad you are happy with your printer and there isn't any issues! Thanks for choosing Additive-X and happy printing.

Posted 2 weeks ago

“I bought a Bamboo Lab A1 Mini and a reel of filament from Additive-X after an online chat with a member of their team. The chat was very helpful, the products arrived very promptly indeed, were solidly pakaged and are excellent. I've since ordered more filament and a finer hot end, all arrived superbly packaged and very promptly. It doesn't get better than that!”

Helpful Report

Posted 3 weeks ago

Thank you for leaving us a review we are glad you were able to help you and happy you bought a printer from us, we are so glad you re-ordered from us as well! Thanks for choosing Additive-X and happy printing.

Posted 2 weeks ago

“Great company! Although I haven't used the customer service I've heard from friends it's great. Filament prices are brilliant and so is delivery. Quality is great so I've never needed to return or refund a product. I love Addictive X as it's the only local way to get filament delivered. Email status' were also sent which was great.”

Helpful Report

Posted 3 weeks ago

Thank you for leaving us a review we are glad you like the quality of the products! We are also glad you have heard good things about our customer service. Thanks for choosing Additive-X and happy printing!

Posted 2 weeks ago

“Excellent very helpful they seem to know their stuff”

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Posted 3 weeks ago

Thank you for leaving us a review we were glad we were able to help you and we also like to think we know our stuff 😆 Thanks for choosing Additive-X and happy printing!

Posted 3 weeks ago

“A very good service i ordered a GRADE B refurbished A1 Combo item and it arrived well packaged with all but the little dust blower in the box . Overall condition of the A1 combo i ordered was good with only a very slight mark to the A1 itself which was only to be expected. Delivery time was excellent and i was informed well via DPD their courier when it was going to be delivered to meboth by phone text and by email I may be ordering another one of the A1 Combo Grade B next month”

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Posted 4 weeks ago

Thank you for leaving a review we are glad you are happy with your printer and glad you would order another one! Thanks for choosing Additive-X and happy printing.

Posted 3 weeks ago

Additive-X Ltd is rated 4.9 based on 284 reviews