Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.88

4.9 Rating 438 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect start to 3d printing Easy to use website and next day delivery even saturday Will be using again many thanks”

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Posted 4 months ago

Thank you for leaving a review and sharing what your print they look great! Glad you would use us again, happy printing.

Posted 4 months ago

“Viewed the product online, then called for further information. Very polite informative and answered all the uncertainties I had. That made my mind, ordered and delivered in less that 24hrs great well done.”

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Posted 3 months ago

Thank you for leaving a review we are glad we could help you with your uncertainties and glad you then ordered from us! Happy printing.

Posted 3 months ago

“Was pleasantly surprised the service you provided was excellent and hassle free I would be happy to recommend to all.”

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Posted 4 months ago

Thank you for leaving us a review, we are glad you were happy with our service and glad that you would recommend us! Happy printing.

Posted 4 months ago

“I’ve had a great experience with Additive-X Ltd. Their service is top-notch, and it’s clear they genuinely care about their customers. They offer a wide range of 3D printing products, and the staff is super knowledgeable about what they sell. Whether you’re a hobbyist or running a business, they’ve got you covered. What impressed me the most was their fast delivery and how quick they were to respond to my questions. It’s rare to find a company that combines quality products with such reliable customer support. I’d definitely recommend them to anyone in the 3D printing space! -cgpt”

Additive-X Ltd 5 star review on 24th January 2025

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Posted 5 months ago

Thank you for leaving us a review we are glad you had a good experience with us and glad you could see how much we care about customers. Happy printing!

Posted 5 months ago

“If Apple made a 3d printing company, Additive X would be it. In that, I mean the great parts of Apple.... I bought my Bambu Labs X1 Carbon from them in October 2023, rather than directly from the British arm of Bambu Labs and it was the best decision I have made in a long time. Bambu is a fast growing company, however their customer support arm hasn't grown at the same speed. That's where Additive X comes in. Last week I had a fan burn out, which in turn made the hot end disintegrate. This obviously put the machine out of business. I tried to get in touch with Bambu, however the usual, ('we are experiencing a busy period at the moment') and after two days of waiting, I decided to get it touch with Additive X for some help, as I am in mid print on an order and can't afford the wait time. Now usually after the first thirty days, It becomes a manufacturer problem, but Craig from the Technical Dept was on it in a flash. After trying to help on the phone he decided that a hands on approach would be better and seeming's he was travelling south that day from Ripon to Oxford he would call in on the way and sort the problem himself. Oxford is on the centre west of England, Norfolk is not.... so this was a massive result for me as he was travelling miles out of way to get me up and running again. The fact that we are both ex military may have been a factor, but hell, what a bloke! Within four hours of me speaking to him my printer was up and running again, with all parts replaced. Normally I would have had to wait for the parts to arrive from Bambu, but not with Additive X, the parts came from stock, so I can't thank them, (especially Craig), enough. If you buy directly from Bambu, you get six months of cheaper filament, however the service from Additive X, FAR OUT WAYS the filament thing and anyway, Bambu's filament is not that cheap in comparison to others. I will one hundred percent be buying more from Additive X, such as a further AMS, when more stock arrives. In short, don't buy direct, BUY FROM ADDITIVE X.”

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Posted 1 year ago

Thank you so so much for your lovely and meaningful words, they mean so much to us and have really made our and Craig's day! We are so happy you chose us and that you will continue to. Again thank you for choosing us and happy printing - glad your printer is back up and running!

Posted 1 year ago

“I nearly chose the wrong supplier! I was about to order a Bambu lab P1S from a competitor of Additive-X. But after a conversation with a bored sounding man on a hard to hear phone line I tried Additive-X. What a difference. I had a pleasant and informative conversation with Rachel who answered all of my questions on a clear phone line. I did a quick check on their web site and found a well organised and long established firm. After placing my order I received a call from Rachel asking if I realised that there would be a delay in the delivery as they were waiting for a shipment to arrive. I said that I was aware that all suppliers were waiting for the same shipment. So I expected to have to wait at least a couple of weeks. But it actually arrived within a few days. It was well packaged and undamaged. After setting up the printer I had difficulty connecting to the internet. So I phoned Additive-X and was passed on to Chris Furlong, an extremely helpful and patient engineer, who spent a couple of hours, including with a video link, trying to work out what the problem was. After a lunch break Chris phoned me back to suggest a possible solution, after consulting with his colleagues, that my WiFi may be operating at 5GHz instead of the required 2.4GHz and that my extension that I have installed could well be set to the correct frequency. This was indeed the case and so my problem was solved. Just imagine what would have happened if I’d chosen the other supplier with the bored person on the bad phone line? So thank you Chris for your extreme patience. And thank you Rachel for helping me make the right decision to order from Additive-X. A very satisfied customer. Warwick Kemp.”

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Posted 1 year ago

Thank you so much for taking the time to leave us such a long and lovely review! We really appreciate your kind words they mean so much to us! Chris and Rachael appreciate them to and are so happy we were able to get your problem solved.

Posted 1 year ago

“Exceptional service - above and beyond what I needed! Will definitely recommend. Keith”

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Posted 4 years ago

Thank you very much for taking the time to review Additive-X Keith. I will pass your comments on to Tracey who dealt with you! :-)

Posted 4 years ago

“Fast, well informed delivery and dispatch. Well packaged and correct product. Excellent customer service from Tammy who was personable and also helped me with an enquiry which took a degree of investigation. Will be using them again for my purchases, thankyou!”

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Posted 5 years ago

“Excellent customer service, so helpful and helped get exactly the right filament. I wanted to buy a gift and know nothing about 3D printers so I really needed the guidance!! Plus, when there was an issue with my order it was resolved instantly. Would give 10 stars if I could! Thanks for all your help :)”

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Posted 5 years ago

“Once again first class service from the team. A pleasure to deal with.”

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Posted 1 month ago

Thank you for leaving us a review, we are so glad you are happy with our service. Happy printing!

Posted 1 month ago

“I have ordered twice and each time they have delivered quickly and without any fuss. I shall order again from these people for all my spare patrs”

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Posted 1 month ago

Thank you for leaving us a review, we are glad you have had fuss free deliveries and glad that you have ordered from us again. Happy printing!

Posted 1 month ago

“Very helpful and knowledgeable, when asking questions about our 3d printer and the filaments to use!”

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Posted 1 month ago

Thank you for leaving a review, we are glad you found us helpful and glad we could help with your questions!

Posted 1 month ago

“Ordered 3d printer. Arrived quickly. Worked. Still working. That's all I need. :)”

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Posted 1 month ago

Thank you for leaving a review, we are glad you are happy with your 3d printer! Happy printing.

Posted 1 month ago

“ordered a bambu A1 from Additive-x as the delivery time was quicker than anyone else - i wasn't dissapointed. excellent communications & arrived on time.”

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Posted 1 month ago

Thank you for leaving us a review, we are glad you chose to buy from us and glad you were happy with our communication. Happy printing!

Posted 1 month ago

“Absolutely brilliant. Great product. Easy ordering. Easy delivery. Thank you team”

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Posted 2 months ago

Thank you for leaving us a review, we are glad you are happy with the product and our team. Happy printing!

Posted 2 months ago

“I believe a company is only as good as the support they provide, Additive-x goes above and beyond! I have bought 2 x P1S combo printers from Additive 3 months a part, the first being back in September 2024, great service and awesome fast delivery times. The first AMS recently developed a fault where none of the filaments would travel past the internal hub. I followed the Bambu Wiki, stripped down to clean, but it was not clogged up and hardly any debris. I called Additive-x and spoke to a very helpful, friendly and knowledgeable engineer called Craig, he determined the internal hub was faulty, asked if I was able to swap myself, I said yes, within 24 hours I had the new part and was back up and running, amazing support. I have since contacted Craig for some advice on upgrading on of my P1S to a hardened gear and hot-end, once again, based on my capability to fit myself, I was informed what parts to purchase without wasting money on parts I did not need, not only that he sent me links to instructions on how to install. I cannot stress enough how much I find my dealings with Craig and additive-x to have been so hassle free. I was impressed that much I even posted a review on Reddit in the Bambu Print section. MickD”

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Posted 3 months ago

Thank you for leaving us a review we are so glad you are happy with us and our support. Craig is also pleased he has been able to help hassle free. Happy printing!

Posted 3 months ago

“Fast and efficient delivery”

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Posted 3 months ago

Thank you for leaving us a review we are glad you were happy with our delivery. Happy printing!

Posted 3 months ago

“First time dealing with Additive-X, it won't be my last time. Absolutely hassle free from start to finish and very good prices as well. Be back soon.”

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Posted 3 months ago

Thank you for leaving us a review, we are so glad you had a good first experience with us and will buy from us again! Happy printing.

Posted 3 months ago

“Fast delivery and excelent prodact qualiti !”

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Posted 3 months ago

Thank you for leaving us a review, we are glad you liked our products and quality. Happy printing!

Posted 3 months ago

“The items that i required were in stock and quickly despatched. They arrived well packed and on time.”

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Posted 3 months ago

Thank you for leaving a review we are glad you were happy with your order and we had what you wanted in stock. Happy printing!

Posted 3 months ago

Additive-X Ltd is rated 4.9 based on 438 reviews