Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, College Business Park, Kearsley Road,, Ripon
Rating: 4.88

4.9 Rating 200 Reviews

99 %

of reviewers recommend Additive-X Ltd

4.9

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
College Business Park, Kearsley Road,
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 30th November 2023

DIlyn Corbett

Additive-X Ltd 5 star review on 2nd October 2018

Dave Hoyles

Additive-X Ltd 5 star review on 21st March 2018

Dave Hoyles

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service - above and beyond what I needed! Will definitely recommend. Keith”

Helpful Report

Posted 3 years ago

Thank you very much for taking the time to review Additive-X Keith. I will pass your comments on to Tracey who dealt with you! :-)

Posted 3 years ago

“Fast, well informed delivery and dispatch. Well packaged and correct product. Excellent customer service from Tammy who was personable and also helped me with an enquiry which took a degree of investigation. Will be using them again for my purchases, thankyou!”

Helpful Report

Posted 3 years ago

“Excellent customer service, so helpful and helped get exactly the right filament. I wanted to buy a gift and know nothing about 3D printers so I really needed the guidance!! Plus, when there was an issue with my order it was resolved instantly. Would give 10 stars if I could! Thanks for all your help :)”

Helpful Report

Posted 3 years ago

“If Apple made a 3d printing company, Additive X would be it. In that, I mean the great parts of Apple.... I bought my Bambu Labs X1 Carbon from them in October 2023, rather than directly from the British arm of Bambu Labs and it was the best decision I have made in a long time. Bambu is a fast growing company, however their customer support arm hasn't grown at the same speed. That's where Additive X comes in. Last week I had a fan burn out, which in turn made the hot end disintegrate. This obviously put the machine out of business. I tried to get in touch with Bambu, however the usual, ('we are experiencing a busy period at the moment') and after two days of waiting, I decided to get it touch with Additive X for some help, as I am in mid print on an order and can't afford the wait time. Now usually after the first thirty days, It becomes a manufacturer problem, but Craig from the Technical Dept was on it in a flash. After trying to help on the phone he decided that a hands on approach would be better and seeming's he was travelling south that day from Ripon to Oxford he would call in on the way and sort the problem himself. Oxford is on the centre west of England, Norfolk is not.... so this was a massive result for me as he was travelling miles out of way to get me up and running again. The fact that we are both ex military may have been a factor, but hell, what a bloke! Within four hours of me speaking to him my printer was up and running again, with all parts replaced. Normally I would have had to wait for the parts to arrive from Bambu, but not with Additive X, the parts came from stock, so I can't thank them, (especially Craig), enough. If you buy directly from Bambu, you get six months of cheaper filament, however the service from Additive X, FAR OUT WAYS the filament thing and anyway, Bambu's filament is not that cheap in comparison to others. I will one hundred percent be buying more from Additive X, such as a further AMS, when more stock arrives. In short, don't buy direct, BUY FROM ADDITIVE X.”

Helpful Report

Posted 3 months ago

Thank you so so much for your lovely and meaningful words, they mean so much to us and have really made our and Craig's day! We are so happy you chose us and that you will continue to. Again thank you for choosing us and happy printing - glad your printer is back up and running!

Posted 3 months ago

“Additive-X WOW,order Twice from them and what a Amazing Service. Very helpful Team of people, friendly, Very Knowledgeable on the products they sell, asked for some information and was given the right one without any sales pressure. Have recommended to friends and colleagues Quick, Easy and efficient order process. Good/friendly communication. Quick delivery. Special Thanks to Elaine Rutledge and Ian Smith and of course all the other team members THANK YOU SO MUCH”

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Posted 3 months ago

Thank you so much for your lovely words and for taking the time to leave a review! We really appreciate your kind words and so glad you were happy with our service and staff knowledge.

Posted 3 months ago

“I nearly chose the wrong supplier! I was about to order a Bambu lab P1S from a competitor of Additive-X. But after a conversation with a bored sounding man on a hard to hear phone line I tried Additive-X. What a difference. I had a pleasant and informative conversation with Rachel who answered all of my questions on a clear phone line. I did a quick check on their web site and found a well organised and long established firm. After placing my order I received a call from Rachel asking if I realised that there would be a delay in the delivery as they were waiting for a shipment to arrive. I said that I was aware that all suppliers were waiting for the same shipment. So I expected to have to wait at least a couple of weeks. But it actually arrived within a few days. It was well packaged and undamaged. After setting up the printer I had difficulty connecting to the internet. So I phoned Additive-X and was passed on to Chris Furlong, an extremely helpful and patient engineer, who spent a couple of hours, including with a video link, trying to work out what the problem was. After a lunch break Chris phoned me back to suggest a possible solution, after consulting with his colleagues, that my WiFi may be operating at 5GHz instead of the required 2.4GHz and that my extension that I have installed could well be set to the correct frequency. This was indeed the case and so my problem was solved. Just imagine what would have happened if I’d chosen the other supplier with the bored person on the bad phone line? So thank you Chris for your extreme patience. And thank you Rachel for helping me make the right decision to order from Additive-X. A very satisfied customer. Warwick Kemp.”

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Posted 6 months ago

Thank you so much for taking the time to leave us such a long and lovely review! We really appreciate your kind words they mean so much to us! Chris and Rachael appreciate them to and are so happy we were able to get your problem solved.

Posted 6 months ago