Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,516 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery, and a quality pen, what’s not to like?”

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Posted 4 months ago

Dear David, Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed our service, quick delivery, and quality pen — we couldn’t agree more! Looking forward to helping you again soon. Thanks again, The Executive Pens Direct Team

Posted 3 months ago

“The best service I've had online. No exaggeration. Will definitely buy again and the small treat inside was a wonderful touch”

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Posted 4 months ago

Dear Andrew, Thank you so much for such kind and amazing feedback! We’re delighted to hear you had the best online service experience with us. It means a lot to know you appreciated the little treat we included. We look forward to welcoming you back for your next purchase! Thanks again, Louisa Executive Pens Direct

Posted 3 months ago

“Absolutely thrilled with the pen refill which is perfect. Arrived quickly. Highly recommend.”

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Posted 4 months ago

Hi Kim, Thank you for your wonderful feedback! We’re delighted to hear the pen refill was perfect and arrived quickly. We really appreciate your recommendation and look forward to serving you again soon! Best regards, The Executive Pens Direct Team

Posted 3 months ago

“Found just what I wanted. It arrived quickly, and well packaged. Will definitely use this company again!”

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Posted 4 months ago

Dear Heather, Thank you for your lovely feedback! We’re thrilled you found exactly what you wanted and that your order arrived quickly and well packaged. We look forward to serving you again soon! Best regards, The Executive Pens Direct Team

Posted 3 months ago

“Great service and products. They called me to let me know that one of my items was going to take longer to arrive.”

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Posted 4 months ago

Dear Lauriane, Thank you for your kind words! We’re glad to hear you appreciated our service and proactive communication regarding your order. It’s important to us to keep our customers informed every step of the way. We look forward to assisting you again in the future! Thanks again Louisa Executive Pens Direct

Posted 3 months ago

“Excellent service thankyou”

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Posted 4 months ago

Hi, Thank you for your kind words! We’re delighted you’re happy with our service. Looking forward to helping you again soon! Best regards, The Executive Pens Direct Team

Posted 3 months ago

“Fantastic service, good range of quality pens and accessories. I was very happy with my gel roller pens, the Legami pens and the fountain pen tip, which fitted perfectly on my old Laban pen.”

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Posted 4 months ago

Dear Lydia, Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with the range of pens and accessories, and that the fountain pen tip was a perfect fit for your Laban pen. It’s great to know the gel roller and Legami pens are working well for you too. We look forward to assisting you again soon! Thanks again, Louisa Executive Pens Direct

Posted 3 months ago

“Great quality and very fast delivery. Would order again”

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Posted 4 months ago

Dear Leoni, Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the quality and speedy delivery. We look forward to welcoming your next order! Kind regards, The Executive Pens Direct Team

Posted 3 months ago

“I have purchased two personalised pens from this company for the first time. I needed to make certain changes to my order such as requesting a different colour for the reserve and Tom was very responsive, supportive and made the process so easy. I was so pleased with him going the extra mile to fulfil my order request! Really thankful and happy with the products. Those who received the gift absolutely loved it! They arrived in good time and I got a small bag of sweets with it, that is just cute. I would give 10 stars if I could. I would order from this company again and to Tom, thank you from the bottom of my heart, it made such a difference to my stressful situation🙏🏼😊”

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Posted 5 months ago

Hi, Thank you so much for your kind and heartfelt review! We’re absolutely delighted to hear that you had such a positive experience with us—and that Tom was able to make the ordering process smooth and stress-free for you. We’ll be sure to pass along your lovely words to him. It means the alot to us that the personalised pens were so well received. Thank you again for your trust and support. We’d love to help you with any future orders, and we’re always here if you need us. Kind regards, Andrew Executive Pens Direct

Posted 4 months ago

“Pen arrived quickly and exactly as ordered, in a presentation box. Perfect in every way.”

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Posted 5 months ago

Good afternoon, Thank you for your wonderful feedback! We’re so pleased to hear the pen arrived promptly and exactly as ordered. It’s great to know it was perfect in every way and that the presentation box added to the experience. We look forward to serving you again in the future! Kind regards, The Executive Pens Direct Team

Posted 3 months ago

“Very quick, polite and helpful response to my query. Great products - Waterman fountain pen replacement filler barrel and beautiful beautiful turquoise ‘Inspired Blue’ bottled ink.”

Helpful Report

Posted 5 months ago

Dear Anne, Thank you so much for your kind words! We’re delighted to hear you were pleased with our quick and helpful service, and that you’re enjoying the Waterman replacement filler and the beautiful ‘Inspired Blue’ ink. It’s always great to know our products are hitting the mark! We look forward to assisting you again in the future. Kind regards, Louisa Executive Pens Direct

Posted 3 months ago

“They are just as I ordered, the only thing that I thought could be improved was to smooth the engraving, it feels quite rough.”

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Posted 5 months ago

Dear Mary, Thank you for your feedback, and we're glad to hear the items arrived just as you ordered. We’re sorry to learn that the engraving felt rough — this is not the standard we aim to set, and we want every item to be finished to the highest quality. Your comments are very helpful, and we’d really appreciate the opportunity to look into this further for you. Please don’t hesitate to get in touch with our team directly so we can investigate and help put things right. Kind regards, The Executive Pens Direct Team

Posted 3 months ago

“Great products great service and fast delivery. I was really impressed with the service I received. There was a minor problem with my order that was quickly resolved by open honest communication and quick resolution. Really cannot recommend this company enough.”

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Posted 5 months ago

Dear Matthew, Thank you so much for your fantastic feedback! We’re really pleased to hear you were impressed with both the products and service, and we're especially glad we could resolve the issue quickly and openly. It’s always our goal to make sure every customer feels well looked after. Your recommendation means a great deal to us — thank you again! Thanks again Louisa, Executive Pens Direct

Posted 3 months ago

“I haven’t opened it for my father birthday gift I’m not sure at this moment”

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Posted 5 months ago

Dear Yuen, Thank you for your message, and we completely understand. We hope your father loves his gift when the time comes to open it! If there’s anything you need after the big day or if we can assist in any way, please don’t hesitate to reach out. Best wishes, The Executive Pens Direct Team

Posted 3 months ago

“Excellent service!”

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Posted 5 months ago

Dear Alison, Thank you for your kind words! We’re so pleased to hear you were happy with our service. We look forward to assisting you again in the future. Best regards, The Executive Pens Direct Team

Posted 3 months ago

“great quality and great engraving”

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Posted 5 months ago

Dear Aaron, Thank you for your wonderful feedback! We’re delighted to hear you’re pleased with the quality and engraving. It means a lot to us to know our work met your expectations. We look forward to serving you again soon. Thanks again, The Executive Pens Direct Team

Posted 3 months ago

“Ordered a pen, paid for engraving, shipping and gift wrap. The pen I ordered was out of stock, so I had to order another. It arrived late, was not engraved or gift wrapped as paid for. I recevied an apology but no immediate remedy for the late birthday present other than to send it back, wait for them to engrave and gift wrap it and send it back to me, which would've made the present even later. Completely unsatisfactory service. I cancelled the order and got one from another company which arrived two days later, correctly engraved and gift wrapped.”

Helpful Report

Posted 5 months ago

Hi Sandra, Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointing experience you had with us. We pride ourselves on delivering excellent customer service and understand how frustrating it must have been to receive a gift that was not as you had expected—especially for a special occasion like a birthday. There’s no excuse for the pen arriving late or missing the engraving and gift wrap that you paid for, and we sincerely apologise for this oversight. You were right to expect better from us, and we regret that we didn’t provide a quicker or more appropriate remedy at the time. We understand that asking you to return the pen for corrections only added to your frustration, especially with a birthday deadline in mind. While I know it doesn’t change your experience, please rest assured that we’ve looked into what went wrong in your order and have taken steps to ensure this doesn’t happen again. We’re also reviewing our stock and fulfilment alerts so customers are informed of any issues well before their order is processed. We’re genuinely sorry we let you down on this occasion and appreciate you bringing it to our attention so we can do better going forward. Warm regards, Andrew W Customer Service Team ExecutivePensDirect.com

Posted 5 months ago

“I ordered a Cross ballpoint pen for my granddaughter as an gift for her GCSEs. The ordering process was easy, delivery by Royal Mail made within time stated. The recipient is absolutely delighted with her pen liking how comfortable it is to hold and write with. It was nicely presented. A good purchase.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for your lovely feedback! We’re delighted to hear that your granddaughter is so pleased with her Cross ballpoint pen, especially that she finds it comfortable to hold and write with. It’s wonderful to know the ordering process and delivery met your expectations too. We hope the pen helps her celebrate her GCSE achievements in style! Kind regards, The Executive Pens Direct Team

Posted 3 months ago

“Unfortunately Lumy pen was not writing smoothly. I still keep and try it if by time it starts writing softly but no progress so far”

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Posted 5 months ago

Hi Buse, Thank you for your review, and we’re sorry to hear that your Lamy rollerball pen isn’t writing as smoothly as it should. We completely understand how frustrating that can be—your pen should offer a smooth, effortless writing experience right from the start. Occasionally, rollerball refills can be affected by air bubbles or drying during transit, which might cause the kind of issue you're experiencing. Please can you give us a call or email to discuss the issue and if required we’d be happy to send you a fresh refill at no cost. Hopefully, we can resolve the problem and get your pen writing as it should. We really appreciate you bringing this to our attention. Best regards, Andrew Customer Service Team Executive Pens Direct

Posted 5 months ago

“Perfect ! Perfect !”

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Posted 5 months ago

Hi Andruet, Thank you for your fantastic feedback! We’re thrilled to hear everything was perfect. We look forward to helping you again soon! Best regards, The Executive Pens Direct Team

Posted 3 months ago

Executive Pens Direct is rated 4.9 based on 3,516 reviews