Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,442 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward. No nonsense. On time.”

Helpful Report

Posted 4 months ago

Hi Alan, Thank you very much for your order and your straightforward. no nonsense. review! :) We are glad to hear that you are happy with our products and service. Thanks again for your feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“I bought a pen set from here and the customer service team were amazing. Tom went 'above and beyond' keeping me up to date with my order status. The pen set and engraving a beautiful. I would thoroughly recommend this company.”

Helpful Report

Posted 4 months ago

Hi Jackie, Thank you very much for your order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of your Parker IM Monochrome Burgundy Ballpoint & Rollerball Pen Set. Thanks again Louisa

Posted 4 months ago

“My grandson, aged 10, was over the moon with his erasable pens and his first fountain pen. Arrived promptly, great service”

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Posted 4 months ago

Hi Julie, Thank you very much for your order with us & 5 star review! We are glad to hear that you are happy with our service and that your Grandson loves his new stationery. Thanks again for your kind feedback, we really appreciate it. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“Very satisfied with the service. The item I wanted was out of stock but they kept their promise to notify me as soon as the nib was available and it came back in very quickly.”

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Posted 4 months ago

Hi Elaine, Thank you very much for your 10th order with us & 5 star review! We are glad to hear that you are happy with your new Schmidt Gold-Plated FH241 Fountain Pen Nib and our service. Thanks again for your kind feedback, we really appreciate it. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“Firstly I am sorry for the delay in sending this review, when the quality service professionalism of these products. I cannot thank you enough. I now have future leaving gifts organised as a result of the personalised engraving and different pens available. Blessings to you all”

Helpful Report

Posted 4 months ago

Hi Teresa, Thank you very much for your 3rd order with us & 5 star review! We are glad to hear that you are consistently happy with our products and service. Thanks again for your lovely feedback and continued loyal support. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“Great service and great quality products!”

Helpful Report

Posted 4 months ago

Hi Maria, Thank you very much for your 10th order with us & 5 star review! We are glad to hear that you are consistently happy with our products and service. Thanks again for your kind feedback and continued loyal support. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“Great Pen exactly as ordered, prompt delivery and excellent packaging. Very Professionally presented. I enjoyed the sweets too!”

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Posted 4 months ago

Hi Chris, Thank you very much for your order with us & 5 star review! We are glad to hear that you are happy with our service and your Parker Jotter Stainless Steel Chrome Trim Ballpoint Pen. Thanks again for your kind feedback and you're very welcome for the sweets :) Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“Exceptional service! Thanks for proactively calling me and optimising my order.”

Helpful Report

Posted 4 months ago

Hi Vasanth, Thank you very much for your order with us & 5 star review! We are glad to hear that you are happy with our service and your Lamy Lx Marron Fountain Pen. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“I was impressed by the wide range of options on the website, catering to every stationery enthusiast's needs. After browsing through a few, I found a Noodler’s fountain pen that seemed perfect for me. The ordering process was smooth, and my pen arrived on time. I was thrilled to own a fountain pen again after years, but as mentioned in the description, it had a slight odour. I read online that airing it out in the sun would help, so the next day, without having used it, I placed it on my balcony. Unfortunately, a curious bird mistook it for food and attempted to fly off with it. Realizing its mistake, it dropped the pen from at least three stories high, and it fell down on the pavement, making it completely unusable. Of course, this was no fault of Executive Pens Direct, but since I never got the chance to actually use the pen, I reached out to customer service, hoping they might take pity on my rather bizarre misfortune. Unfortunately, they couldn’t offer a replacement. I’d love to repurchase, but for now, that particular pen is out of stock. Hopefully, it returns soon!”

Helpful Report

Posted 4 months ago

“Bought a Parker pen as a gift to a colleague who was retiring. Paid extra for engraving and gift wrapping. Product arrived on time, and wonderfully engraved and wrapped. Recepient was thrilled. No product or service issues on my end. Thumbs up.”

Helpful Report

Posted 4 months ago

Hi Anna, Thank you very much for your second order with us & 5 star review! We are glad to hear that you are happy with our service and your Parker Jotter Special Edition Global Icons: Tokyo Pink Ballpoint Pen. We're pleased to hear your colleague loved it too. Thanks again for your kind feedback. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“A small order, but carried out with courtesy and thoughtfulness. A Company I shall return to.”

Helpful Report

Posted 4 months ago

Hi Dennis, Thank you very much for your second order with us & 5 star review! We are glad to hear that you are happy with our service and your Schmidt Gold-Plated FH241 Fountain Pen Nibs. Thanks again for your kind feedback and we look forward to receiving your next order. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“I can only recommend. Had issue with my order delivery and they were friendly and responsive and everything worked out perfectly”

Helpful Report

Posted 4 months ago

Hi Lidia, Thank you very much for your order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of your Parker Jotter Special Edition Global Icons: NYC Black Ballpoint Pen. Thanks again Louisa Executive Pens Direct

Posted 4 months ago

“The purchasing process was smooth, the pens have arrived on time. All is Good!”

Helpful Report

Posted 4 months ago

Hi Eli, Thank you very much for your order with us & 5 star review! We are glad to hear that you are happy with our service and your Cross purchases. Thanks again for your kind feedback. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“The online store had a great variety of Legami pens & cases. My 10 year old niece was very happy with them. Communication & delivery were excellent.”

Helpful Report

Posted 4 months ago

Hi Joanne, Thank you very much for your order with us & 5 star review! We are glad to hear that you are happy with our service and your niece loves her new Legami Stationery. It's certainly a firm favourite of ours too. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“good and prompt service. the pen i ordered works well [lamy] so i am planning to buy one or two more and some nice ink .i would recommend these guys.”

Helpful Report

Posted 4 months ago

Hi David, Thank you very much for your order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of your Lamy Vista Fountain Pen. Thanks again Louisa Executive Pens Direct

Posted 4 months ago

“Bought as a present. This was a beautiful pen for a lady. Engraving wass a bonus to personalise. Nicely done. Very sleek and classic pen. Great service too. Easy with ordering and delivery was efficient. Had gift wrapping which was done very nice.”

Helpful Report

Posted 4 months ago

Hi Michelle, Thank you very much for your order with us & 5 star review! We are glad to hear that you are happy with our service and hope the lucky recipient loves their new Cross Century II Lustrous Chrome Ballpoint Pen. Thanks again for your kind feedback. Kind Regards Louisa Executive Pens Direct

Posted 4 months ago

“Excellent service. My enquiry was answered and resolved within 2 hours. Waterman pen set was delivered the following day very well gift wrapped. Thé gift was much appreciated. I highly recommand Exécutive Pens Direct”

Helpful Report

Posted 4 months ago

Hi Janet, Thank you very much for your order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of your Waterman Hemisphere Matt Black Gold Trim Ballpoint & Rollerball Pen Set. Thanks again Louisa Executive Pens Direct

Posted 4 months ago

“These guys are aboslutely top of their game at what they do. Customer Service is first class as is communication and quality of product. Wouldnt hesitate to recommend.”

Helpful Report

Posted 4 months ago

Hi Christopher, Thank you very much for your latest order with us & your kind recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of your 13 x Hugo Boss Pens. Thanks again Louisa Executive Pens Direct

Posted 4 months ago

“I used the services of Executive Pens Direct to buy a pen and pencil set as a Christmas present. The customer service over the phone was excellent and they did everything they could to ensure my order was delivered before Christmas which I genuinely appreciated. Would definitely recommend.”

Helpful Report

Posted 4 months ago

Hi Cathel, Thank you very much for your latest order with us & your kind recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of your new Stainless Steel Parker Jotter Ballpoint Pen and Pencil Set. Thanks again Louisa Executive Pens Direct

Posted 4 months ago

“Although I only ordered some inks, I received what I I ordered very promptly.”

Helpful Report

Posted 4 months ago

Hi Stephen, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

Executive Pens Direct is rated 4.9 based on 3,442 reviews