Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,630 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy !”

Helpful Report

Posted 3 months ago

Good afternoon Elisabeta, Thank you very much for your order with us and for your 5 star review. We’re really happy to hear you’re so pleased—your feedback means a lot to us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Great service, fast and efficient and well packaged. The pen just as good as I expected.”

Helpful Report

Posted 3 months ago

Good afternoon Colum, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with the service, packaging, and the pen itself. Your feedback is truly appreciated—thank you for your support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Pen is a Christmas present so it hasn't yet been used. I had some questions and used the in line chat which was excellent. On line ordering was quick and easy.item said upon ordering that it would be a little longer than usual but I was quicker than I thought.No complaints.”

Helpful Report

Posted 3 months ago

Good morning Kirsty, Thank you very much for your order with us. We’re glad to hear that our online chat was helpful and that ordering was quick and easy. It’s great that your pen arrived sooner than expected, and we hope it makes a perfect Christmas gift. We really appreciate you taking the time to share your experience! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“The pen I wanted was out of stock and Executive Pens Direct had to order it in for me. Their customer service was outstanding and they emailed me often to let me know the state of play. They even offered to split the order and send me the items they had in stock. When the order arrived, it was excellent, and the packet of sweets in the box was a lovely touch. Best customer service I have had for a long time.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear that you were happy with your experience and that our team could keep you updated throughout the process. We always try to make things as smooth and enjoyable as possible, and we’re so glad the sweets and your order brought a smile to your day. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. We look forward to helping you again in the future! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“very pleased every perfect for a lefty ,wife enjoyed sweeties well done”

Helpful Report

Posted 3 months ago

Good morning Frank, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear everything was perfect for a lefty and that your wife enjoyed the sweeties too! Thanks for your kind words and support—much appreciated! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Fantastic service. Great prices. Quality products. Iam very impressed with this company. I will definitely use them again. Came well packaged and quick. Thank you.”

Helpful Report

Posted 3 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were impressed with our service, pricing, and product quality, and that your order arrived quickly and well packaged. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Prompt and efficient service as always. Thank you also for the packet of sweets!”

Helpful Report

Posted 3 months ago

Good morning Anne, Thank you very much for your order with us and for your 5 star review. We’re so pleased to hear you continue to find our service prompt and efficient — and we’re glad you enjoyed the sweets too 😊 We really appreciate your continued support. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“I have to say that I was most impressed by the performance of this excellent company. The ink I purchased arrived in secure packaging within forty-eight hours of me placing my order. This is the first time I've used Executive Pens Direct for my stationery needs and it certainly won't be the last. Top marks, fellers 👍🏆👍.”

Helpful Report

Posted 3 months ago

Good morning Alexander, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you were impressed with both our service and delivery, and that your order arrived promptly and securely. It’s wonderful to know your first experience with Executive Pens Direct was such a positive one. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Excellent , good quality engraving, very pleased”

Helpful Report

Posted 3 months ago

Good morning Andrea, Thank you very much for your order with us and for your 5 star review. We’re pleased to hear that you are happy with the quality of the engraving. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Very good 😊 Easy to find items on website, simple to order and items arrived quickly - very impressed”

Helpful Report

Posted 3 months ago

Good morning Jonathan, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear you found the website easy to use and that your order arrived quickly. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“I bought a refill for a pen I bought many years ago and it was perfect. Fast delivery.”

Helpful Report

Posted 3 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re so pleased to hear that the refill was a perfect match for your pen and that it arrived quickly. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“I bought a Parker IM fountain pen as a Christmas present. Very happy with the service from Executive Pens Direct - the price was competitive and it arrived quickly and well packaged. Would definitely use the company again.”

Helpful Report

Posted 3 months ago

Good morning Keri, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that your Parker IM fountain pen arrived quickly and that you were happy with both the price and the packaging. It’s great to know your Christmas gift was a success! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Tom was very helpful, and we got the pens in a timely manner. We've been ordering personalised pens from this company for a few years, and they've never disappointed us. Staff are very helpful and pleasant.”

Helpful Report

Posted 3 months ago

Good morning Soumaya, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear that Tom and the team were able to help, and that your pens arrived on time. We really appreciate your continued support over the years and look forward to helping you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Found Executive Pens through a search engine and phoned as the cartridge I wanted was a bit unusual. It w a replacement for a very special Cunard QEII pen. Extremely helpful and efficient on the phone and the items delivered quickly.”

Helpful Report

Posted 3 months ago

Good morning Ted, Thank you very much for your order with us and for your 5 star review. Thank you for taking the time to share your experience! We’re so glad you found us and that we could help with the cartridge for your special Cunard QEII pen. It’s great to hear that our team was able to assist you quickly and efficiently. We truly appreciate your kind words and hope to help again whenever you need us! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Easy to order and engraving looks great. Well done!”

Helpful Report

Posted 3 months ago

Good morning Malcolm, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that ordering was easy and that you’re pleased with the engraving. Your kind words mean a lot to our team. Thanks again for choosing us! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“I ordered an engraved pen for my colleague because she was leaving. Delivery is super fast as promised, pen looks so elegant and really nice. Highly recommend, perfect customer service and excellent quality.”

Helpful Report

Posted 3 months ago

Good morning Martyna, Thank you very much for your order with us and for your 5 star review. We’re glad the pen turned out so elegant and arrived so quickly—what a lovely farewell gift for your colleague. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Bought as a secret santa for a work colleague and I’m sure he will love it”

Helpful Report

Posted 3 months ago

Good morning Louise, Thank you very much for your order with us and for your 5 star review. That sounds like a well-chosen Secret Santa gift. I’m sure your colleague will appreciate it. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Quick delivery better price than elsewhere and nice little touch to add some sweets thank you.”

Helpful Report

Posted 3 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re really glad your order arrived quickly and that you found our prices better than elsewhere. Happy to hear you enjoyed the little sweet treat too! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Excellent service from this company. My pen was posted speedily and packaged well. Very pleased with my Benu pen, which is a beauty!”

Helpful Report

Posted 3 months ago

Good morning Jill, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear your Benu pen arrived safely and that you’re enjoying it. We hope it brings you lots of joy every time you use it! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Beautiful pen arrived safe and sound. Exactly as described and it was so helpful to have the weight included in that. Bought as an anniversary gift for my husband and he is absolutely delighted with it - and he is very picky about pens!”

Helpful Report

Posted 3 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear the pen was perfect for your husband’s anniversary gift and that he’s delighted with it. It means a lot to us that the details, like the weight, were helpful—enjoy celebrating your special day! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

Executive Pens Direct is rated 4.9 based on 3,630 reviews