Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,504 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products great service and fast delivery. I was really impressed with the service I received. There was a minor problem with my order that was quickly resolved by open honest communication and quick resolution. Really cannot recommend this company enough.”

Helpful Report

Posted 4 months ago

Dear Matthew, Thank you so much for your fantastic feedback! We’re really pleased to hear you were impressed with both the products and service, and we're especially glad we could resolve the issue quickly and openly. It’s always our goal to make sure every customer feels well looked after. Your recommendation means a great deal to us — thank you again! Thanks again Louisa, Executive Pens Direct

Posted 2 months ago

“I haven’t opened it for my father birthday gift I’m not sure at this moment”

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Posted 4 months ago

Dear Yuen, Thank you for your message, and we completely understand. We hope your father loves his gift when the time comes to open it! If there’s anything you need after the big day or if we can assist in any way, please don’t hesitate to reach out. Best wishes, The Executive Pens Direct Team

Posted 2 months ago

“Excellent service!”

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Posted 4 months ago

Dear Alison, Thank you for your kind words! We’re so pleased to hear you were happy with our service. We look forward to assisting you again in the future. Best regards, The Executive Pens Direct Team

Posted 2 months ago

“great quality and great engraving”

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Posted 4 months ago

Dear Aaron, Thank you for your wonderful feedback! We’re delighted to hear you’re pleased with the quality and engraving. It means a lot to us to know our work met your expectations. We look forward to serving you again soon. Thanks again, The Executive Pens Direct Team

Posted 2 months ago

“Ordered a pen, paid for engraving, shipping and gift wrap. The pen I ordered was out of stock, so I had to order another. It arrived late, was not engraved or gift wrapped as paid for. I recevied an apology but no immediate remedy for the late birthday present other than to send it back, wait for them to engrave and gift wrap it and send it back to me, which would've made the present even later. Completely unsatisfactory service. I cancelled the order and got one from another company which arrived two days later, correctly engraved and gift wrapped.”

Helpful Report

Posted 4 months ago

Hi Sandra, Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointing experience you had with us. We pride ourselves on delivering excellent customer service and understand how frustrating it must have been to receive a gift that was not as you had expected—especially for a special occasion like a birthday. There’s no excuse for the pen arriving late or missing the engraving and gift wrap that you paid for, and we sincerely apologise for this oversight. You were right to expect better from us, and we regret that we didn’t provide a quicker or more appropriate remedy at the time. We understand that asking you to return the pen for corrections only added to your frustration, especially with a birthday deadline in mind. While I know it doesn’t change your experience, please rest assured that we’ve looked into what went wrong in your order and have taken steps to ensure this doesn’t happen again. We’re also reviewing our stock and fulfilment alerts so customers are informed of any issues well before their order is processed. We’re genuinely sorry we let you down on this occasion and appreciate you bringing it to our attention so we can do better going forward. Warm regards, Andrew W Customer Service Team ExecutivePensDirect.com

Posted 4 months ago

“I ordered a Cross ballpoint pen for my granddaughter as an gift for her GCSEs. The ordering process was easy, delivery by Royal Mail made within time stated. The recipient is absolutely delighted with her pen liking how comfortable it is to hold and write with. It was nicely presented. A good purchase.”

Helpful Report

Posted 4 months ago

Hi, Thank you so much for your lovely feedback! We’re delighted to hear that your granddaughter is so pleased with her Cross ballpoint pen, especially that she finds it comfortable to hold and write with. It’s wonderful to know the ordering process and delivery met your expectations too. We hope the pen helps her celebrate her GCSE achievements in style! Kind regards, The Executive Pens Direct Team

Posted 2 months ago

“Unfortunately Lumy pen was not writing smoothly. I still keep and try it if by time it starts writing softly but no progress so far”

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Posted 4 months ago

Hi Buse, Thank you for your review, and we’re sorry to hear that your Lamy rollerball pen isn’t writing as smoothly as it should. We completely understand how frustrating that can be—your pen should offer a smooth, effortless writing experience right from the start. Occasionally, rollerball refills can be affected by air bubbles or drying during transit, which might cause the kind of issue you're experiencing. Please can you give us a call or email to discuss the issue and if required we’d be happy to send you a fresh refill at no cost. Hopefully, we can resolve the problem and get your pen writing as it should. We really appreciate you bringing this to our attention. Best regards, Andrew Customer Service Team Executive Pens Direct

Posted 4 months ago

“Perfect ! Perfect !”

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Posted 4 months ago

Hi Andruet, Thank you for your fantastic feedback! We’re thrilled to hear everything was perfect. We look forward to helping you again soon! Best regards, The Executive Pens Direct Team

Posted 2 months ago

“Checkout and delivery was fast and the engraving was high quality (but slightly uneven on one of the 2 pens ordered).”

Helpful Report

Posted 4 months ago

Dear Shaun, Thank you for your feedback. We’re pleased to hear that the checkout and delivery were fast and that you were happy with the engraving quality overall. We’re sorry to hear that one of the pens had slightly uneven engraving — this is not the standard we strive for. Please do get in touch with us directly so we can look into this and find a suitable solution for you. Thank you again for bringing this to our attention. Kind regards, Louisa Executive Pens Direct

Posted 2 months ago

“Very nice i would recommend”

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Posted 5 months ago

Dear Guilherme, Thank you so much for your kind recommendation! We’re delighted to hear you’re pleased with your experience and look forward to serving you again in the future. Best regards, The Executive Pens Direct Team

Posted 2 months ago

“These pens are fantastic last a lot longer than other erasable pens. Would highly recommend them great value for money and delivered quickly with great customer service.”

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Posted 5 months ago

Dear Vikki, Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the pens and finding them such great value. It’s always a pleasure to know our products and service have met expectations — and we truly appreciate your recommendation. We look forward to serving you again soon! Kind regards, Louisa Executive Pens Direct

Posted 2 months ago

“Excellent service. Just what we needed.”

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Posted 5 months ago

Hi Hazel, Thank you for your lovely feedback! We’re so pleased to hear the pen was a perfect choice for an end-of-school-year gift. We hope it was well received and made the occasion even more special! Best wishes, The Executive Pens Direct Team

Posted 2 months ago

“Present for a friend - very please with the pens . Will use again.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for your kind words! We’re delighted to hear you were pleased with the pens and that they made a great gift for your friend. We’d be happy to help again whenever you need. Best wishes, The Executive Pens Direct Team

Posted 2 months ago

“First class service. Very satisfied.”

Helpful Report

Posted 5 months ago

Hi Roy, Thank you for your kind words. We’re so pleased to hear you were satisfied with our service. We look forward to helping you again in the future. Best regards, The Executive Pens Direct Team

Posted 2 months ago

“The engraved pen arrived promptly and I was pleased to give it as a present.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your lovely feedback! We’re so glad the engraved pen arrived promptly and made a gift you were proud to give. We hope the recipient loved it just as much! Thanks again, The Executive Pens Direct Team

Posted 2 months ago

“I purchased an engraved pen for my boss after his retirement from the compactor 35 years. He was truly touched by the gift. The delivery of the pen was excellent and would definitely recommend to others, thankyou 🖊️”

Helpful Report

Posted 5 months ago

Dear Leanne, Thank you so much for your thoughtful feedback. We’re honoured that one of our engraved pens could be part of such a meaningful occasion. It’s wonderful to hear your boss was truly touched by the gift after 35 years of service — what a lovely gesture. We’re also pleased to know the delivery met your expectations, and we truly appreciate your recommendation. Kind regards, The Executive Pens Direct Team

Posted 2 months ago

“Very pleased with the pen and the speed with which it arrived. I am saving it to give as a graduation present later this year.”

Helpful Report

Posted 5 months ago

Dear Lynda, Thank you for your kind feedback. We’re delighted to hear you’re pleased with the pen and the prompt delivery. It’s lovely to know it will be given as a graduation present — we hope it makes the occasion even more special. If we can assist you again in the future, we’d be happy to help. Thanks again Louisa Executive Pens Direct

Posted 2 months ago

“Love this pen, such a nice writer. Don’t sell with a black ink though so had to buy a refill which I think is a bit cheeky when you spend a lot of money on the pen, but it was worth it.”

Helpful Report

Posted 5 months ago

Dear Jeni, Thank you for your honest feedback. We’re delighted to hear you love the pen and enjoy writing with it. We appreciate your point about the ink refill and understand how that can be frustrating. Your feedback is very valuable, and we’ll certainly take it on board as we strive to improve our products and services. Best regards, The Executive Pens Direct Team

Posted 2 months ago

“Lovely pen. Great as a gift. Nice quality, beautifully engraved and arrived in a short amount of time. Gift wrapping made it look even more expensive.”

Helpful Report

Posted 5 months ago

Dear Csenge, Thank you so much for your wonderful feedback! We’re delighted to hear you were pleased with the pen’s quality, engraving, and speedy delivery. It’s great to know the gift wrapping added that extra special touch. We look forward to assisting you again in the future. Kind regards, Louisa Executive Pens Direct

Posted 2 months ago

“I ordered Noodler's Baystate Blue ink as they were the only store that I could find selling it in the UK. It was shipped out very quickly and had arrived the next day despite picking the slower delivery option. The ink was very well packaged and it came with a small packet of sweets as a bonus! Will definitely be ordering more ink in the future :)”

Helpful Report

Posted 5 months ago

Dear Callum, Thank you so much for your fantastic feedback! We’re thrilled to hear that your Noodler's Baystate Blue ink arrived quickly and well-packaged, and that you enjoyed the little sweet surprise. It’s great to know you’ll be ordering from us again—we look forward to helping with your future ink needs! Kind regards, The Executive Pens Direct Team

Posted 2 months ago

Executive Pens Direct is rated 4.9 based on 3,504 reviews