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Executive Pens Direct Reviews

4.9 Rating 3,155 Reviews

98 %

of reviewers recommend Executive Pens Direct

Company Reviews

Product Reviews

4.9

Based on 3,155 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 4th October 2023

Executive Pens Direct 5 star review on 29th August 2023

Executive Pens Direct 5 star review on 7th August 2023

Executive Pens Direct 5 star review on 20th June 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to give a better score: The pens are good value, write well, and the service excellent. However, one of the pens doesn't write consistently and I have to stop and shake the ink down . I have to store it upside down to ensure the ink keeps flowing”

Posted 1 week ago

Hi Carolyn Thank you so much for taking the time to share your valuable feedback about your recent experience with Executive Pens Direct. We truly appreciate the feedback like you who take the time to let us know how we're doing. We're delighted to hear that our service impressed you. Of course we'd love to find out more about the issue you are having with your pen. I can see you purchased a fine nib Platinum fountain pen which should work first time, every time, being such as trusted brand. I'll get one of my colleagues to contact you directly to replace the pen that is damaged free of charge. Hopefully this is just a one off and you can get back to using your fountain pens problem free. Should you ever need any further assistance or have any questions, please don't hesitate to reach out. Our team is always here to help. Thank you again for your kind words and for choosing Executive Pens Direct. We are truly grateful for your support. Kind regards, Andrew Executive Pens Direct

Posted 1 week ago

“The pen itself was nice but the engraving was weird - I'd chosen the option to get it engraved front and back and it was upside down on one side of the pen, which was disappointing. No time to send it back as it was for my dad's birthday. I have given three stars as it arrived quickly and the pen was nice. But shame about the engraving!”

Posted 3 months ago

Dear Romy, Thank you so much for taking the time to write such a thoughtful review for Executive Pens Direct. We appreciate your feedback and will be looking at any way we can improve our service and offering following your ideas. With regards to the engraving, we offer a product preview on the site so you can see how the product will look before you order the pen. If you need any more engraved pens, please feel free to call us and we can discuss different positions for your engraving to make sure you are completely happy with the pen set and the engraving position, or if you need it for a left-hander, which is sometimes why the engraving can look upside down. If you have any further questions or need any assistance at all, please don't hesitate to reach out to us. We are here to help and would be more than happy to assist you in any way we can. Once again, thank you for your kind words, and we look forward to serving you again in the future! Best regards, Andrew Executive Pens Direct

Posted 3 months ago

“The pencil case is of good quality and came at a decent price. However, despite the website suggesting the item was in stock, it turned out not to be and its eventual delivery came quite a few days after my wife's birthday when, obviously, it was meant to be a present given on the day. The customer services agent was understanding when I phoned (before the birthday, to find out its expected arrival date and said he would look to see if there could be some form of recompense. I heard nothing else but there was a small pack of Haribo's in the parcel so that might have been it. :|”

Posted 6 months ago

Hi Ian Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the quality of the pencil case good and that it came at a reasonable price. However, we sincerely apologize for any inconvenience caused by the delay in delivery, especially on such a special occasion as your wife's birthday. We understand the importance of timely deliveries, and we are sorry that we fell short of your expectations in this instance. Our team is actively working to improve our inventory management and shipping processes to prevent such issues in the future. We appreciate your patience and the opportunity to address your concerns when you contacted our customer service. We are glad to hear that our customer service was understanding and helpful, and we apologize if there was any miscommunication regarding compensation. We aim to provide excellent service, and we are sorry for any disappointment caused. Please also accept my apologies that our customer services didn't follow up clearly on the goodwill discount. I have chased this up today to rectify this asap. We value your feedback, and we will use it to make improvements to ensure a better customer experience moving forward. If there is anything else we can do or if you have further concerns, please do not hesitate to reach out to us directly. Customer satisfaction is our number one priority, and we will do everything we can to make every customer interaction special. Thank you for choosing our service, and we hope to have the opportunity to serve you better in the future. Kind regards Andrew Exec Pens Team

Posted 5 months ago

“Excellent service,unfortunately all four refills have leaked a lot of fluid.I hope you can source OHTO genuine refills”

Posted 10 months ago

“I ordered black ink ball point pen and you gave me a blue ink ball point pen, not what I paid for! Pen itself looks very nice.”

Posted 1 year ago

Hi Jake I am very sorry for any confusion you have had here. I can see you ordered the Parker IM Black trim ballpoint pen, meaning the pen itself is black coloured and the engraving comes out gold. Unfortunately all of the Parker IM ballpoint pen range are supplied by Parker with Blue ink as standard, however we do offer an extra black or blue refill as an addon on the product itself so that you can change the ink. Alternatively we can do this for you after you place your order, just drop us a quick message and we can do this. I am pleased you like the pen itself, if you do need any more help or would like any black refills please just drop us a message and we can organise this for you. Have a great day. Kind regards Andrew Exec Pens Team

Posted 1 year ago

“The pens were okay, came with ink etc so that was nice but the engraving wasn't the best”

Posted 1 year ago

Hi Keeley I am so sorry you were not as pleased with the engraving as you had hoped. I would like to find out if there was any specific issues or concerns you had with the finish as we have had really good feedback regarding our engraving. These pens are laser etched so we remove the black lacquer with a laser which allows us to give a very detailed and intricate engraving finish. We don't drag engrave these pens because the lacquer is very brittle and can chip while using a diamond engraving tip. We believe the laser finish gives a cleaner and more lasting finish and the engraving comes out a nice shiny gold to complement the gold trims of the pen. However we are always looking to hear feedback from our customers both good and bad to learn how we can continually improve our offering in future. Thanks for your valuable feedback, if there is anything else we can help with please let us know. Have a great day Kind regards Andrew Exec Pens Team

Posted 1 year ago

“Good product, but I ticked gift wrap and the product arrived without gift-wrap. Not ideal stealing £3 off me but not a big drama.”

Posted 1 year ago

Good morning Henry, Thank you for your order with us. We are very sorry that your order did not arrive with gift wrap. We have refunded you for the gift wrap fee. We apologise again for the inconvenience. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“This was not a pen it was a multi function pencil I sent it back the description was for pens not the pencil it is a waste because you cannot use the ruler and the pencil at the same time it does not have a spirit level like the pens do and I don't know how strong it would be for tightening screws.”

Posted 1 year ago

Good morning, Thank you for your order with us. We are very sorry that you are not happy with your order. The product listing that was ordered is for a pencil, however we apologise for the description error. We have now corrected the description & we will refund you for the pencil. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“Unfortunately I can’t give five stars. I was contacted a few days after an internet order was placed to advise me that there was insufficient stock to complete the transaction and that it was unlikely that the stock would be replenished. Had I known that only three units was available I would have looked elsewhere rather than having to pay twice for postage.”

Posted 1 year ago

Good morning Patricia, Thank you for your order with us & for your review. We are very sorry that you are not completely satisfied with your experience shopping with us. We apologise profusely for the stock issue. If you would like to discuss your order further, please feel free to contact us & we will be more than happy to see if there is any more that we can do for you. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“I was rather disappointed with my order when it arrived, but have only myself to blame for not reading the blurb carefully enough. I was expecting pencils with 7 colours in the lead, but there were only 4. Also, I hate triangular pencils, and would have avoided these if I'd been properly awake. The Japanese company Kirin make a 7 colour pencil called a Black Pal, but they are hard to source.”

Posted 1 year ago

Good morning David, Thank you for your order with us. We are very sorry that the pencils are not what you expected. We hope that you are still happy with our customer service. We would be more than happy to help with organising a return for you if you would like - if so, please just let us know. Kind regards, Michelle - Marketing @ Executive Pens Direct

Posted 1 year ago

“I was a little disappointed in the pen but it was engraved well. Thankfully it was a secret santa gift.”

Posted 2 years ago

Good afternoon, Thank you so much for shopping with us. We are very sorry to hear that you were not completely satisfied with your order. Could you please let us know how we could have improved upon your order for you? Was there anything in particular that you were not happy with? We always strive for a 5-star review so we would very much appreciate this feedback from you. Kind regards, Michelle - EPD

Posted 2 years ago

“The Waterman Fountain Pen is a present for my eldest daughter. I had it gift wrapped and engraved with her name, so I haven’t opened the box it came in. Hopefully it will be pristine and will write beautifully. Can’t award stars for obvious reasons, but the pen arrived in the post about 5 days after my order which is good.”

Posted 2 years ago

Good morning Stuart, Thank you for shopping with us & supporting us as a small business. We hope that your daughter loves her present. Please feel free to let us know what you think after it has been opened. Kind regards, Michelle - Executive Pens Direct

Posted 2 years ago

“Disappointed in quality”

Posted 2 years ago

Hi Elizabeth Thank you for your honest review. We are always looking to improve on the products we offer. I will discuss this with the team to see whether we can work with the supplier of these items to improve the quality in any way without increasing the price point. In the meantime, if you would prefer to return the item for a full refund please let us know. We offer a full 30 days returns period for unused items If there is anything else we can do to help please let us know. Kind regards Abby Exec Pens Team

Posted 2 years ago

“The pen was a gift to Evie and this company are terrible at communication twice I told them it was a gift but no ..they insist on calling me Evie although I even wrote to tell them that they had wrong details.... nothing changed”

Posted 2 years ago

Hello, I'm very sorry to hear that your experience with our team was not up to the standard you expected. I've had a look through the emails between yourself and my colleague and I can see that your billing and shipping address had merged to your friends who the gift was for. As the confirmation emails are sent immediately by an automatic system these do go off the billing address provided so ultimately included Evies name rather than your own. I can see my colleague has changed your billing details to the ones provided by yourself including your name. However as we aim to dispatch items as soon as possible for you guys to receive them quickly there can be a delay between the system updating and the automated email template which may have meant that the dispatch email to yourself also contained Evies name. We would have been more than happy to resend these once updated with your details on if requested. Thank you for highlighting this as we are always looking for ways to improve our business and methods that we use so we will definitely put this forward to our IT team. I hope that Evie enjoyed her thoughtful gift from yourself and that you decide to return to us as a customer. Kind Regards, Emily

Posted 2 years ago

“I was looking for two quality roller ball pens which could be engraved as a keepsake for two of my grand children for Christmas. I chose Executive Pens because of excellent service in past years. The pens arrived nicely gift boxed, but I was disappointed to discover my grand children’s names had been printed rather than Laser engraved. It looked cheap. Very disappointed . John Roberts”

Posted 3 years ago

Hi John I am sorry you are a little disappointed with your pens. I can confirm we only engrave our pens. We have never printed pens, because printing doesn't give a permanent mark. We use a combination of laser etching and drag engraving depending upon the finish of the pen. For example our lacquer finish pens are laser etched because the drag engraver can chip the lacquer and give a rough cut. With the laser, we can get a clean cut on the material, so the engraved text looks crisp. For the Waterman Rivera Pens, they have a thin layer of lacquer on them which we remove to reveal the silver barrel below with the laser engraver so the text finish is shiny silver to match the trim of the pen. I am sorry if the effect is not as you expected, but I can confirm it should not wear away with use as printed pens would. If you need any more help or would like to dicsuss your order, please feel free to give us a call. Have a great weekend. Kind regards Andrew

Posted 3 years ago

“Ordered two fountain pens. Unfortunately, only one ink cartridge was supplied with the Cross Bailey light - advert stated two. Both products boxed and nicely presented.”

Posted 3 years ago

Hi Michelle, I'm glad you're happy with your two new products however I'm so sorry your order only came with one ink cartridge. We will be sending you out another cartridge in the post today so hopefully it's with you this week! If we can help you with anything else please don't hesitate to contact our team. Apologies again, Emily

Posted 3 years ago

“Delivery on time. Price acceptable. Watch out for small print for nib sizes.”

Posted 3 years ago

“Great product and price. Felt there was a lack of communication though, except for the confirmation of order email, nothing else at all. After a week I nearly contacted about my order but then it arrived :-)”

Posted 4 years ago

“It is a decent pen. I wish I was given the opportunity to decide what color ink, but it is easily replaceable at a small cost. I just wish it felt more premium. Feels like plastic masquerading as metal. There's little weight to it and it's rather short. I guess it is just me wanting to weird a sword and statement pen.”

Posted 4 years ago

“Good service but the Parker ballpen extra fine refills were messy.”

Posted 4 years ago

Hi Rick Thanks for the feedback. Please accept our apologies that the refills you received had an issue, we will contact you directly and get those replaced no problem. Apologies again. Kind regards Abby

Posted 4 years ago

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Executive Pens Direct is rated 4.9 based on 3,155 reviews