Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,410 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parker quick ink is a good brand of ink. I chose Blue black ink which was perfect for my fountain pen. It writes beautifully, so much so I shall certainly return and repurchase.”

Helpful Report

Posted 3 months ago

Hi Antoinette, Thank you very much for your order & 5 star review! We are glad to hear that you are happy with your new Parker Bottled Quink Permanent Blue Ink and our service. Thank you for your support, we really appreciate it and look forward to hearing from you for your next bottle. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“Had a query so sent a email, then I noticed there was a phone number so decided to call when I asked my question the guy from the shop asked are you Sandra I was just answering your email. It was so good to chat and get reassurance as the waterman pen was quite expensive it arrived on time and was wrapped very well my husband was truly delighted. Impressive service from start to finish”

Helpful Report

Posted 4 months ago

Hi Sandra, Thank you very much for your order & lovely 5 star review! We are glad to hear that you are happy with the Waldmann Tuscany Chocolate Fountain Pen and that your husband loved it too. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“Excellent service as always.”

Helpful Report

Posted 4 months ago

Hi Patrick, Thank you very much for your latest order & 5 star review! We are glad to hear that you are happy with our service. Thank you for your continued support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“My pen arrived on time and as described and works perfectly!”

Helpful Report

Posted 4 months ago

Hi Alan, Thank you very much for your order & 5 star review! We are glad to hear that your new Parker IM Black Gold Finish Trim Rollerball Pen and our service. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“After 15 days still waiting for the package so...”

Helpful Report

Posted 4 months ago

Hi SOFOU, Thank you for reaching out and sharing your concerns. I am so sorry that your parcel was delayed during transit. We have seen a few parcels getting held up in the postal service this Christmas. We understand how frustrating it can be to wait longer than expected for your order. I can see that your parcel was delivered on 20th december, a few days longer than our estimated delivery window. If you have any further questions or need assistance, please feel free to contact our customer service team. We appreciate your patience and hope to serve you better next time. Kind regards, Andrew Executive Pens Direct Team

Posted 3 months ago

“As described and quick service very happy with my purchase”

Helpful Report

Posted 4 months ago

Hi Alan, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Parker IM Black Gold Finish Trim Rollerball Pen. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“First class customer service ! Very good price! Massive thank you to Tom !”

Helpful Report

Posted 4 months ago

Hi Jing, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Legami Pens and Case. I'll be sure to pass on your thanks to Tom for you, he'll be delighted. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“Was suppose to get order by Dec12th.Still haven’t received my order needed it by today. Not happy will never order from you again and will let all social media know what a disappointment your company is.”

Helpful Report

Posted 4 months ago

Hi Diane Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to experience a delay, especially when you needed your order by a specific date. During the busy Christmas period, postal services nationwide often experience backlogs, and unfortunately, this impacted the delivery time of your order. While your parcel was delivered before Christmas, it was later than expected, and for that, we are sorry. We understand the disappointment this may have caused. Your satisfaction is extremely important to us, and we would love the opportunity to restore your trust in our company. Kind regards, Andrew Customer Service Team

Posted 3 months ago

“Fantastic , thank you !!”

Helpful Report

Posted 4 months ago

Hi Tom, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Kaweco Brass Sport Ballpoint Pen. Thank you for your support, we really appreciate it and hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“Delivered very quickly Looking forward to writing ✒️”

Helpful Report

Posted 4 months ago

Hi John, Thank you for your second order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 3 months ago

“Quick postage and pen is boxed nicely. Can’t fault executive pens”

Helpful Report

Posted 4 months ago

Hi Lynn, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your Parker Jotter Stainless Steel Chrome Trim Ballpoint Pen. Thank you for your support, we really appreciate it and hope to work with you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 3 months ago

“The Customer Service was very helpful (taking 1 star off here because they gave me wrong information about one of the products they sell, my BENU fountain pen came with a converter even though they stated it wouldn't which led me to buy a spare converter that I do not need now), the order was shipped quickly and arrived safely. I am super happy with my pen and will consider buying from Executive Pens again!”

Helpful Report

Posted 4 months ago

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you found our customer service helpful and that your order arrived safely. Most importantly, we’re thrilled that you’re happy with your BENU fountain pen—it’s a wonderful choice! We appreciate your feedback about the product information. We apologise for the confusion regarding the converter and for any inconvenience this caused. Your experience highlights an area we need to improve, and we’ll ensure our BENU product descriptions are updated to avoid similar issues in the future. If there’s anything we can do to make up for the spare converter you purchased, please don’t hesitate to reach out to our customer service team. We’d be happy to assist further. Thank you for considering us for future purchases. We look forward to helping you again soon! Kind regards, Andrew Exec Pens Team

Posted 3 months ago

“The Parker pen with the engraving looks fantastic! However, the 25 pens were shipped in two packages instead of one. The last package was hung up in US Customs for a few days and only cleared a few hours before our party. Everything worked out but I suggest only shipping orders in one package especially for international shipments.”

Helpful Report

Posted 4 months ago

Hi Doug, Thank you very much for your order & 5 star review! We are glad to hear that you are happy with the engraving of your Parker IM Grey Gold Trim Rollerball Pens and hope the recipients enjoy using them. We do try to ship in single packages where able, I can only assume it was split for a reason. Sorry a package was held up with customs but I'm glad it made it to you in time for the party. We hope you all had a fab night. Thank you for your support, we really appreciate it and hope to work with you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 2 months ago

“I am very happy with my purchase of the Lego pencil case. A very good price,and good quality too. It arrived very quickly,and I know my great Nephew will love it too.”

Helpful Report

Posted 4 months ago

Hi Linda, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope your great Nephew loves his new Lego 2.0 Hard Pencil Case With Minifigure. Have a very Merry Christmas. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

“The pen was ordered as a gift and the service was excellent. Easy to order, regular updates on progress, delivered a day earlier than forecast, well packed. Delighted with the service received.”

Helpful Report

Posted 4 months ago

Hi David, Thank you very much for your order & 5 star review! We are glad to hear that you had such a positive experience with us and hope the recipient loves their new Parker IM Black Gold Finish Trim Fountain Pen as much as you do. Have a very Merry Christmas. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

“Items arrived quickly and well packed. Very happy customer.Thank you.”

Helpful Report

Posted 4 months ago

Hi Karen, Thank you very much for your latest order & 5 star review! We are glad to hear that you had such a positive experience with us and hope to serve you again in the future. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

“Item arrived quickly and was well packaged. A Christmas gift for my son, sure he’ll love it.”

Helpful Report

Posted 4 months ago

Hi Lynn, Thank you very much for your order & 5 star review! We are glad to hear that you had a positive experience with us and hope your son loves using his new Kaweco Toyama Teal Fountain Pen. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

“Very good service and advice on my order”

Helpful Report

Posted 4 months ago

Hi Carolyn, Thank you very much for your latest order & 5 star review! We are glad to hear that you had such a positive experience with us and hope to serve you again in the future. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

“§Very efficient and helpful when talking to place my order. Pens received within 3days. Would recommend to friends if necessary.”

Helpful Report

Posted 4 months ago

Hi Paul, Thank you very much for your latest order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Parker IM Black Gold Finish Trim Ballpoint & Fountain Pen Set. We hope to serve you again in the future and appreciate the recommendation, thank you. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

“Used this site a few times - very happy with it. Good selection, quick delivery and in beutifully wrapped on arrival”

Helpful Report

Posted 4 months ago

Hi Gaia, Thank you very much for your latest order & 5 star review! We are glad to hear that you had such a positive experience with us and hope you enjoy using your new Parker Jotter Stainless Steel with Chrome Trim Ballpoint Pen. We hope to serve you again in the future. Kind regards, Louisa Executive Pens Direct

Posted 4 months ago

Executive Pens Direct is rated 4.9 based on 3,410 reviews