Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,599 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a pleasant experience with EPD, the customer service is excellent!”

Helpful Report

Posted 1 day ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you had a pleasant experience with EPD and that our customer service made a positive impression. Our team works hard to provide the best possible support, so your feedback truly means a lot to us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 16 hours ago

“Quick delivery. Good price. Item as described. Even a little bag of haribo. Many thanks. Will use again”

Helpful Report

Posted 4 days ago

Good afternoon Terence, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with the delivery, pricing, and that everything was as described — and we’re glad you enjoyed the Haribo too! Many thanks for your support, and we look forward to helping you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 4 days ago

“The refill was correct ..thanks”

Helpful Report

Posted 1 week ago

Good afternoon Jay, Thank you very much for your order with us and for your 5 star review. We’re pleased to hear the refill was correct. If you need any further assistance in the future, please don’t hesitate to get in touch. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 4 days ago

“Great service - my order was shipped promptly and totally as expected. I expect to be a repeat purchaser.”

Helpful Report

Posted 1 week ago

Good morning Noel, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear that your order arrived promptly and met your expectations. We truly appreciate your support and look forward to welcoming you back again soon. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“All pens I have purchased form Executive pens (Parker) have been of high quality and keen prices. After sales service is amazing which is a far cry these days with most companies.”

Helpful Report

Posted 1 week ago

Good morning Gerrard, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you’re happy with the quality and value of the Parker pens you’ve purchased, and it’s especially rewarding to know that our after-sales service stood out to you. Providing that level of care is very important to us, so your feedback really means a lot. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“Swift delivery, excellent service.”

Helpful Report

Posted 2 weeks ago

Good afternoon Christopher, Thank you very much for your order with us and for your 5 star review. We’re glad to hear you experienced swift delivery and excellent service. We really appreciate your support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“A beautiful pen fir a 21st birthday arrived safely and promptly. Thank you”

Helpful Report

Posted 2 weeks ago

Good afternoon Alison, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear the pen arrived safely and promptly, and that it made a beautiful gift for the 21st birthday. We truly appreciate you taking the time to leave a review. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“Excellent service, really quick deliver and free ! I ordered 2 different variations of a waterman pen, both with excellent discount. There was no problem returning the one i decided not to keep. I received a very quick refund.”

Helpful Report

Posted 2 weeks ago

Good afternoon Zoe, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were pleased with our service, quick delivery, and the discounts on your Waterman pens. It’s great to know the return process and refund were smooth and efficient for you. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“The Biro pen we ordered and had engrave arrived within a coople of days. It was an item for our now 60 yearold son and I have to say that he is very ppleased with it.”

Helpful Report

Posted 2 weeks ago

Good afternoon, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear the engraved pen arrived quickly and that your son is so pleased with it. It’s wonderful to know it made a special gift for his 60th. We really appreciate you taking the time to share your experience and hope to help you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“Great service!”

Helpful Report

Posted 2 weeks ago

Good afternoon Vicky, Thank you very much for your order with us and for your 5 star review. We’re really glad you were happy with the service and look forward to helping you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“A very good pen refill service.”

Helpful Report

Posted 2 weeks ago

Good afternoon Peter, Thank you very much for your order with us and for your 5 star review. We’re glad to hear you were pleased with our pen refill service. We appreciate you taking the time to leave a review and look forward to helping you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“Thank You for your Executive pen service, most amicably attended to, by yourselves ( Excellent) friendly delivered in your special way. Indeed I, highly recommend your Executive Pens business with. Special Treat, will be with you again, in due course John 🌹”

Helpful Report

Posted 2 weeks ago

Good afternoon John, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were pleased with our Executive Pen service and that you found the experience friendly and well attended to. It’s wonderful to know our delivery and personal touch made a positive impression. We truly appreciate your recommendation and look forward to welcoming you back again in due course. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“Beautiful Pen. I purchased this pen for a gift and the recipient loved it. Customer service was excellent and item was reasonably priced compared to other websites. Highly recommend.”

Helpful Report

Posted 3 weeks ago

Good morning Susan, Thank you very much for your order with us and for your 5 star review. We’re so pleased to hear that the pen made a great gift and that the recipient loved it. It’s also wonderful to know you were happy with our customer service and pricing. Your recommendation truly means a lot to us — thank you for your support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 weeks ago

“Very quick service and good price, bespoke sketching was perfect.”

Helpful Report

Posted 3 weeks ago

Good morning Ben, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you were happy with the quick service, pricing, and especially the bespoke sketching. It means a lot to us that you took the time to share your experience, and we truly appreciate your support. We hope to work with you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 weeks ago

“I purchased two pens as gifts and had them engraved, the pens arrived within a few days of ordering, really happy with the pens. Before I purchased them I had a few questions which I asked via email, excellent customer service. I would buy from Executives Pens again.”

Helpful Report

Posted 3 weeks ago

Good afternoon Bernadette, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you were happy with the engraved pens and that they arrived so quickly. It’s also great to know our team was able to help with your questions before ordering. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 weeks ago

“Ordered a beautiful pen I've been after for years, and they didn't disappoint. I'm absolutely made up, use my pen every day and simply love it,many thanks”

Helpful Report

Posted 3 weeks ago

Good afternoon Paul, Thank you very much for your order with us and for your 5 star review. We’re absolutely delighted to hear how much you love your pen and that it’s something you use every day. It means a lot to us that we could help you find something you’ve been after for so long. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 weeks ago

“Fabulous range of pens and ink at a great price and my order was delivered very swiftly.”

Helpful Report

Posted 3 weeks ago

Good afternoon Matthew, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you’re happy with our range of pens and ink, as well as our pricing and speedy delivery. We really appreciate your support and hope to see you again soon! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 weeks ago

“I bought this lovely pen for a friend and had it gift wrapped, so I didn't actually see it at first hand. My friend loved it, especially the personalised initials, so I'm sure it was really lovely! Thank you!”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that your friend loved the pen, especially the personalised initials — that’s always lovely to hear. We really appreciate your support and hope to welcome you back again in the future! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 weeks ago

“Amazing service and prices. Order was delivered promptly. I had a slight issue with an incorrect item but Tom was excellent in resolving the issue! I was so impressed with the service that I placed a second order recently!”

Helpful Report

Posted 4 weeks ago

Good morning Vikram, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with our service, pricing, and prompt delivery. While we’re sorry for the initial mix-up, it’s great to know Tom was able to resolve it quickly for you. We truly appreciate your trust in us and are especially pleased that you chose to place a second order. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 4 weeks ago

“The website was easy to navigate and my order arrived in good time for Christmas. I ordered a Waterman pen and it was delivered safely in very secure packaging. The pen itself is excellent. Light and slim to hold and writes so smoothly. Very pleased with both the pen and the company.”

Helpful Report

Posted 1 month ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re pleased to hear that you found our website easy to navigate and that your order arrived in good time for Christmas. It’s great to know the Waterman pen arrived safely and that you’re enjoying its smooth writing and design. We’re delighted you’re happy with both the pen and our service, and we truly appreciate your support. We hope to welcome you back again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

Executive Pens Direct is rated 4.9 based on 3,599 reviews